Symbio Energy 

Symbio has consistently over-estimated our bills. Even after providing them actual customer readings they have chosen to ignore them and along with our repeated emails to them.

Finally they engaged a debt collector (Credit Style), who sent us a final bill in request of payment for money which was not due to Symbio.

We provided all evidence in support of our position and was told by (Daniel Musson at Credit Style) the following is an extract of an email he forwarded to us:

You were kind enough to provide the final meter readings, so it was my intention to match these off against the final bill and recalculate any discrepancies.

Unfortunately when checking the documents provided by the administrator there is no final bill provided.

In this instance and on the basis of the final bill not being available I have closed the file, however I note that you also believe you are due a refund.

Unfortunately, we would not be able to assist with this as we do not hold the invoice to be able to calculate.

In short the best I can do is simply close the file at our end.

He was equally as disengenuous as Symbio!

He apparently forgot that he had sent a final bill together with corresponsence to our home.

Then between him and Symbio the account was closed and returned to Symbio with no attempt made to refund or further mention of this.

I am disgusted by the abysmal level of service. In over 45years of independent living I am astounded.

This matter will be referred to the Energy Ombudsman.

Simon please DO NOT allow them to keep your £140.00, it is your money which you grafted for and which you could use against future bills with your new energy provider.

Symbio has no right to hold on to your money!

Refer the matter to the Energy Ombudsman also.

Good luck to all former Symbio customers in retrieving your money from them.

They claimed that the payment I've made was not received, I have proof that the payment was made to Symbio energy, despite all the attempts to sort the issue they continued to demand payments, it's a very stressful situation, they can't do this to people, it's fraud.

Over 30 emails from them intimidation to pay money when they owe me £200 4 requests to escalate to a complaint got a refusal saying they have gone bust so no complaints dept. Why isn't any body doing anything? The worst company ever and the liquidator is hiding I received an email later saying my dispute is less than 250kwhrs so there is complaint procedure.

Owed me almost £400 in overcharged direct debit since June 2021... Now march 2022 and they are saying that I don't have an account with them. WHY HAVE THE OMBUDSMAN NOT TAKEN OVER THESE COMPLAINTS

Symbio problems refuse to die. Continuing problems long after they have gone - I've just reviewed my Symbio credit balance refund from EON - I calculate it is around £40 short - As it's fixed rate for the whole of my contract it is simple to calculate - fixed daily charge - fixed time provided - fixed unit cost - a start and finish reading and direct debit record - If it is not resolved by EON swiftly I will be reclaiming my cash from my bank using the Direct Debit Guarantee.

How sad?!

I paid my final bill last year and I have changed my electricity supplier more than a year ago.

I have just received an email that I owe SYMBIO ENERGY money? Threatens legal action too!!!

VERY strange because I haven't used Symbio energy for ages and I paid their final bill!! Symbio Energy how can you do this?!

From the reviews it seems you are doing this to so many people!! Legal action has to be taken against SYMBIO ENERGY!

In credit since I closed an account with you at the end of June. Have been constantly chasing my refund since! Please kindly refund my money back! ASAP!

Failed to comply with the 14 day cooling off period and tried to hold me on an illegal contract.

I’ve contacted my legal representation and was instructed to raise chargebacks for the direct debit payments.

I have done this and received the money back, although, symbio are still refusing to acknowledge the issue or address my complaint.

Will be seeing their shareholders in court, as they are liable for this illegal switch.

Absolutely disgusting company who add hidden charges and hold customers to illegal contracts.

It’s no wonder they ceased trading. Further, they were caught breaching trustpulot guidelines by creating fake accounts, posting fake reviews and replies. Absolutely disgusting people.

Can someone help me out?Is possible to sued Symbio? I was have a contract with them and I terminate the contract in June I was in credit,but I never get my money back from them.They are now been chase and pass all them customer dettails to EonNext, at today date they still not have my dettails!! Are 7 months now I open case with Resolver, Ofxgem, Ombusman and Citizen advise,but noone seem do it nothing about it.I want hire a proper legal,and sued them for all tge stress in this 7 months amd sure to get my money back!

My Meter rolled over in August from 999999 to 000000. Symbio calculated the meter read correctly approx £130 and It was paid by Direct Debit. In September my bill was double @£260 . When I checked why it was because their bill (software fault ??) did not take account of the August read so I received a double bill(Aug & Sept). I raised the issue and was ignored so I stopped my DD. I joined Symbio in April so I use my opening meter read from April and my final read (EON Next) to calculate my total Kwh and number of days for standing charge. After conciliation with my Direct Debit payments I worked out I was owed £29 yet my final bill is over £100 debit. I have sent the calculation, pointed out the error on the bill asking them to check the calculation and just get fobbed off telling me to take my final meter read up with EON Next (all the meter read are correct it is calculation error that rolls over each month) I have sent copies to Azets liquidator and all ignored. So we wait for court action. But if your meter as rolled over with Symbio then I would check you haven't been billed double the month after. I believe I am being ignored because of other people that could have been affected by bad calcs. I would recommend that if you bill seems wrong to check it yourself from your meter reads. If you had a smart meter fitted that would produce the same error as a roll over and could charge you double the month after.

Sent me estimated bills every month despite sending monthly meter readings and supporting photos. Issued final bill with 400kwh less than the readings I supplied and didn't pass correct readings on to new supplier- they deserve to go bust!

I have received a bill from Symbio for the amount of £2803.49 for electricity used from March to October this year. Apart from being the most outrageous amount for a standard house, we haven’t been a customer of Symbio since paying our final bill and moving to another supplier in March. Incompetents at its best !!!

Fraudulent activity!

I have changed my electricity supplier a half year ago and runoff from horrible Symbio energy. Today I have received an email that I owe them money? It also threatens with legal action?
It seems very strange because I haven't used Symbio energy for ages!

Please avoid!

I am happy, that I have somebody to hear me out! But be careful of the vultures in the team. Dear Web Project Manager, please stop pretending you are nice, bcoz you horrible person in and out.

To CEO, there are audio proofs of humiliating employees at work! I love the work and the people but I am torchured for work bcoz the web manager is busy doing alliance with one person in the team, to speak good stuff.

You dont deserve to be a peon also bcoz you have no manners to talk to others. Plus you are uneducated for the poat you have been selected bcoz of your girlfriend. Stop flying on others hardwork, you are disappointment as a human being.

Ask the whole people...what kind of words he uses on floor and how he insults workers.

I joined Symbio in July 2020. Initially it all seemed staright forward. The lowest per kWh rate across providers. Online billing , I submit meter readings etc. The initial bills were really low and I was pleased with being so smart and finding a small player in this space, what could go wrong right. Well read on.
In a couple of months I started to receive emails saying the DD was going up by a bit. Which I found normal based on the initial low direct debits. I started to get concerned when I began to get billed close to £250 per month for just electricity.
In Apr 2021 I decided to calculate my exact usage and see what was going on. I looked back since I started and firstly realised that the bills were all based on a estimated reading inspite of me sending through a meter reading and getting confirmation on the last day of each month. I then had to dance with their customer service trying to explaint to them the usage and unit rates I was on I also realised that from Jul2020 to Apr 2021 I had to change my tariff 5 times as their initial low rates would sometimes expire in a month. I can only imagine it catching people out who are busy with life and can't afford this time to dealing with bills. After going back and forth with them 9 calls to their customer service 5 emails. 1 complaint they finally agreed that there was something worng and they owe me 470ish £. This was meant to be refunded but never happened. What's worse is that I sent them a reply showing them how their calculation was wrong and they actually owe me 540ish £. The figure they offered me seemed to be plucked out of thin air.
I'm shocked such a company was allowed to operate and offer a service to customets. Their startegy and operations is borderline fraudulent. I can bet that someone somewhere did eventually make a pretty penny from this venture which I find criminal.
I'm now going to have to chase Eon for my refund I will honestly take whatever I get but really learned a lesson about trusting smaller firms. For those who feel this is some sort of a hate campaign against some unknown electric supplier. Well .. do what you like...

Symbio claimed I owed them £19 for electricity in October (that is 3 days - 1st to 3rd). I use 11 units a day which works out at £45 for October. By Symbio's estimate, I would have used £196 of electric in October. Fraudulent accounting as usual. Fortunately I had cancelled my DD. Now waiting for the administrator to claim I owe Symbio money. If that is the case, I'll be reporting them to the police and will be happy to see them in court.

Like at least one reviewer here I believe that Symbio took a whole bunch of incorrect and possibly fraudulent direct debit payments on 1 October. The company sent me an email saying that they were taking 176 quid out of my account on 28 September. I wrote to them saying that this made no sense as they had acknowledged I was £250 in credit. In addition, they are only meant to take a fixed amount of £144 out per month, so nothing tallied. Of course I got no response. I have checked my customer portal and there is no mention of a bill for the amount they took, or indeed any acknowledgement that the direct debit was even taken. None of this makes and it stinks to high heaven. Of course, now the company's in administration, I don't really see how I can get this money back but I have to pursue it anyway

I was a customer from January until Sep29th. In March they took 2 direct debit payments from my bank account and only ever acknowledged one payment in their billing. I wrote 27 emails and they ignored them. I was on the verge of going to the ombudsman when they stopped trading. I immediately stopped my direct debit as I did not want them having any more money. On their last bill they say I owe them £86 (the figure actually is £2.25), this was based on the fact that they always overestimated my usage - just electricity and ignored the duplicate direct debit payments in March. I have written to Azets who have been appointed as the administrators and given them all the facts regarding my situation and offered to pay them the £2.25 as long as they confirm their agreement with my figures and facts. I can't understand why Symbio Customer services keep sending out emails - had one today but ignored it as I understand I am now e.onnext's customer.

How many court cases have been struck out because Symbio either failed to pay the hearing fee, or discontinued it's claim. It would be useful to post up the details on the Symbio customer page on faceboook

Paid Symbio £270.45 a month ago, but they claim they haven’t received it, and we are being taken to court for not paying! Checked with my bank, who confirmed they have definitely received the money. And it isn’t showing on my Symbo account, making us look bad. No response to my emails asking about my payment.