Symbio has consistently over-estimated…
Symbio has consistently over-estimated our bills. Even after providing them actual customer readings they have chosen to ignore them and along with our repeated emails to them.
Finally they engaged a debt collector (Credit Style), who sent us a final bill in request of payment for money which was not due to Symbio.
We provided all evidence in support of our position and was told by (Daniel Musson at Credit Style) the following is an extract of an email he forwarded to us:
You were kind enough to provide the final meter readings, so it was my intention to match these off against the final bill and recalculate any discrepancies.
Unfortunately when checking the documents provided by the administrator there is no final bill provided.
In this instance and on the basis of the final bill not being available I have closed the file, however I note that you also believe you are due a refund.
Unfortunately, we would not be able to assist with this as we do not hold the invoice to be able to calculate.
In short the best I can do is simply close the file at our end.
He was equally as disengenuous as Symbio!
He apparently forgot that he had sent a final bill together with corresponsence to our home.
Then between him and Symbio the account was closed and returned to Symbio with no attempt made to refund or further mention of this.
I am disgusted by the abysmal level of service. In over 45years of independent living I am astounded.
This matter will be referred to the Energy Ombudsman.
Simon please DO NOT allow them to keep your £140.00, it is your money which you grafted for and which you could use against future bills with your new energy provider.
Symbio has no right to hold on to your money!
Refer the matter to the Energy Ombudsman also.
Good luck to all former Symbio customers in retrieving your money from them.