I was a customer from January until Sep29th. In March they took 2 direct debit payments from my bank account and only ever acknowledged one payment in their billing. I wrote 27 emails and they ignored them. I was on the verge of going to the ombudsman when they stopped trading. I immediately stopped my direct debit as I did not want them having any more money. On their last bill they say I owe them £86 (the figure actually is £2.25), this was based on the fact that they always overestimated my usage - just electricity and ignored the duplicate direct debit payments in March. I have written to Azets who have been appointed as the administrators and given them all the facts regarding my situation and offered to pay them the £2.25 as long as they confirm their agreement with my figures and facts. I can't understand why Symbio Customer services keep sending out emails - had one today but ignored it as I understand I am now e.onnext's customer.