Sytner Group Bewertungen 117.037

Friendly staff at Mini Worcester, service and MOT completed as expected, no issues. Updated on progress, including health check video, plus car returned nice and clean. Great job

Nicholas was very professional and wanted to help me as much as possible .

I do think the waiting area could be made a little more comfortable . Especially when been there quite awhile

V good from booking to execution including collection and delivery

Booked in for 8am, was seen quickly and on my way, advised during the day of additional items needed, which were approved, and ready to collect by 5pm, all washed and ready, treated with respect and Sytner team were great.

My experience with Synter was exceptional from beginning to end. Ryan and Harry were great. Didn’t rush anything. Talked through everything in detail, they were very informative about the vehicles I was interested and other offers, and didn’t insist I brought any of the offers. Collection went smoothly. Would definitely recommend.

Had a really great experience and wanted to leave a review for Nick (manager) and Tony.

Tony was excellent—he dealt with everything professionally and sorted my car out quickly and smoothly. Really appreciated how easy he made the whole process.

Nick runs a great team and it shows in the level of service. Both were friendly, helpful, and efficient.

Highly recommend—thanks again for the great service!

Having only been thinking about changing my car, everything fell into place very quickly. The perfect nearly-new car was available and the part exchange of mine went smoothly. A happy outcome.

This is second time we have purchased a car from Nottingham Audi and each time is has been a great experience.
We have never felt pressurised in purchasing a car on each of the occasions we have visited this dealership & have only experienced really friendly staff. The receptionist gave us a warm welcome and looked after us well when we waited in the showroom.
A special mention to both Cameron Watson, the used car sales executive who helped find a car with the colour and specifications we were after and Hannah Kinghorn who had helped with financial details.

Purchased an Audi and part exchanged our car, Mevish was our principal contact, along with Oliver and Libby, all of whom made the transaction go very smoothly, with a very pleasant and efficient approach. Would highly recommend the dealership.

Sytner helpful for purchase of new landrover

Fantastic Customer Service from the moment of arrival until the moment I left. Kailum, my account holder explained everything clearly and got me the best service he could, all covered under warranty by Jaguar. While there, I was looked after with drinks / nibbles, access to power and able to work in a really comfortable environment while I waited. Lydia was on hand always for anything I needed, extremely helpful and always a smile on her face with a great attitude. Such a nice experience where everybody goes above and beyond to make you feel welcome 😁 (Stockport Branch)

Very satisfied with the service, good communication and support.

Had the mobile mechanic Andrew out today from Derby Audi. Honestly couldn’t be happier with the outcome from today.
Andrew was a huge help and his customer service was brilliant.
Would highly recommend and will definitely be using his services again.

All well except for the complimentary wash & Vac service. Car came back with obvious "swirls" which I had to subsequently polish out.. Never had this before as always home washed & polished.
Thought would be ok to trust BMW - sadly not. will not use again.

Amazing service, felt very welcome from the time of our first enquiry all the way to post-signature of the contract. Summer was very knowledgeable and welcoming. Would definitely do Business again with this company :-)

We don't like writing negative reviews and have offered Sytner Mercedes Bath and Mercedes Benz Financial Services numerous opportunities to discuss this issue with us. But other people need to be aware of how we have been treated.

Do not buy a Mercedes EQB if range matters to you — and do not expect Mercedes-Benz Financial Services (MBFS) or Sytner to treat you with respect if things go wrong.

I was promised 225–275 miles of real-world range by Sytner Bath's sales team on three separate occasions. The car routinely achieves 130 miles on motorway journeys and in cold weather only just charges to around 200 miles on a full charge — well short of the 330-mile WLTP figure. In reality, the range is less because when it gets to 30 miles or so that number can drop like a stone.
When we purchased the car we were never informed that it needs to be drive in eco-mode, at around 60 mph and with max break regeneration to achieve any kind of range.

We have tried to raise the range with Mercedes-Benz and Sytner on numerous occasions. Both companies fall back on the WLTP caveats as though it were a get-out-of-jail-free card to be deployed whenever a customer has the audacity to point out that their car doesn't work as sold. They repeat it endlessly, as if saying it often enough will make the reality of the car's performance disappear.

What it actually reveals is an assumption that we lack the intelligence to understand what we were promised versus what we received. WLTP is a comparison tool, not a contractual escape hatch, and no reasonable person would consider a 130-mile motorway range to fall within "normal variation" of a 330-mile figure.

I should point out that the sales process was professional, friendly, and full of assurances.

But the moment we raised a complaint we encountered an entirely different company. Staff at Sytner Bath sat with arms folded, responded to direct questions about range with "no comment", repeated deliberately, and made statements including "all your options are painful" and that Mercedes and Sytner were "probably not minded to assist."

This was not a misunderstanding. It was an attempt to openly intimidate us and run down the clock on our rejection rights. It is the bad old days of sell-at-any-cost car dealing, dressed up in a premium badge.
What followed has been months of being gaslit and ghosted by both organisations. Emails to named individuals have gone unanswered.

On multiple occasions we have been fobbed off or met with complete silence. We have tried to act in good faith not writing this review for close to 16 months, but in the end, patience just runs out.

MBFS has rejected my complaint in full, claiming no responsibility for what the dealer said or did. We are having to buy a second car out of pocket to meet professional commitments the EQB cannot fulfil.

The EQB also lost around 50% of its value the second we drove it away and we are trapped in a finance agreement on a car that was sold on a false promise.

Both Sytner and MBFS bat the issue back and forth between them. And what we have seen over the past 15 months or so is a pattern of behaviour that adds up to a clear and systematic strategy to deny us reasonable redress.

This is now going to the Financial Ombudsman Service.
If you are thinking of buying a Mercedes ‘E’ model, pause, and be sure to get range commitments in writing. Also check reddit reviews, in particular, for cold weather battery performance.

If things don’t go as expected don’t expect the premium treatment you may feel you have a right to expect from a company with Mercedes’ supposed prestige.

I would just like to say a big thank you to STEVEN EVANS as from ordering my new Volvo to picking it up the whole transaction ran extremely smoothly. Steven made it a pleasant and easy experience with all paper work completed with no fuss or problems. He went out to the car with me and downloaded the Volvo app, explaining all the functions in detail and demonstrated all the interior features with a great deal of patience and professionalism. Thank you very much.
JOHN SHARKEY

I brought my Audi in for what I expected to be a straightforward service and left feeling completely misled and let down. I was initially quoted around £5,000 of extra work on top of the service, which was a real shock and made me seriously worry about the condition of my car. Only when I mentioned that I had an Audi warranty did most of this “urgent” work suddenly vanish, apparently fixed by a simple system reset. That swing from thousands of pounds of work to almost nothing has left me feeling that the original quote was neither transparent nor trustworthy.

The whole experience was made worse by the lack of communication. I had to constantly chase for updates, and no one ever clearly talked me through the supposed issues or asked if I even wanted the additional “recommended” work carried out. When I was finally told my car was ready, there was no proper explanation of what had actually been done, how the problems were resolved, or why the original quote was so high, just a quick comment that the service agent would follow up – which never happened.

To make matters worse, after this experience I filled out a contact form on their own website to give them a chance to respond directly, and I still have not received any reply. Being ignored even at that stage has left me feeling frustrated, undervalued as a customer, and with very little confidence in this service centre. I would strongly think twice before bringing my car back here or recommending them to anyone else.

I was well looked after upon arrival at Sytner in South West London. Thank you Angela for your friendly service and a much needed double expresso.