Sytner Group Bewertungen 117.062

Absolutely 1st class service and extremely helpful staff.

Service Mot due on my aging BMW 218i Grand Tourer (17 reg All the staff were courteous and respectful. Brad, the service representative was exemplary and went that extra mile to keep me updated about the progress of my vehicle.Its good to see they are back on form plus the bill was reasonable which is always a plus! No high pressure to sell me a new car although some very tasty motors on show. The car was returned to me nicely valeted as wellife in the old dog yet, that also goes for the car!

Did what was expected and ahead of schedule

I had originally booked an MOT for 27 February at 14:30. On the same day, I received a message asking me to confirm a 09:00 appointment, which was clearly inconsistent and quite confusing.

I arrived at 14:37 after work, only 7 minutes later than my original booking due to traffic, yet my appointment was refused and I was asked to rebook. Given the earlier confusion caused by the incorrect message, I found this response unnecessarily rigid and not particularly customer-friendly.

I returned on 18 March, arriving on time, and the MOT was completed in around 45 minutes without issue. This suggests there was some flexibility in the schedule, which makes the earlier refusal even harder to understand.

Overall, while the actual MOT service was efficient, the handling of the original booking left a poor impression. I would hope for clearer communication and a more reasonable approach in situations like this.

Love my new MINI, great service from Tomas and Jack. Seamless from start to finish! 🚗✨

3rd November 2025
My car was with Sytner BMW for a warranty repair where the car had refused to disengage the handbrake.
I had paid the extra for BMW recovery (with the warranty) and on 2nd November I waited 3 hours at the fuel pump in Costco for them to arrive. They fully disengaged the handbrake and told me to take my car into the dealership the following morning, which I did.
They weren’t expecting me and they also refused a courtesy car (provided within the policy). I had to point out the policy to them and effectively demand my rights, but this took a while to sort out.
The car had previously been with them for a front passenger seatbelt warning that came on without anyone being sat in the seat - this hadn’t been resolved on the previous visit and they were also supposed to be looking at this.
The issue with the passenger seatbelt wasn’t resolved and I was told a master technician would need to look at this. When they fixed the handbrake issue, they broke the surround of the gearstick and the trim- thankfully I noticed upon pick up and showed them it (they agreed to deal the following visit). They also damaged the wire to the dashcam by forcing the wire out from the unit rather than disconnecting it from the USB port (I replaced at my cost). I also asked for documents from the visit and chased multiple times - note received. I have been also emailed ARRASH ERFAN relating to this in the most recent encounter - I have been ignored.

Content of my email on 10th November - note, to date, no contact from a manager has been received (I was told the manager OLIVER HUXTABLE was off due to food poisoning and so couldn’t respond straight away).

**************
EMAIL of 10/11/2025
I was just about to return your call but after having seen the tone of your email, I think it best to keep this in writing now. 

You say you have tried to call me multiple times this afternoon? The time of your email is 16:56. The only missed calls I have from BMW are at 15:35, 16:37 and 16:53. You say you want return of the car by 18:00 today? Does no one there communicate? 

From Friday 7th November (when I was continually calling and having the phone put down on me and at other times being muted and then decided to go through to sales) I have informed you if the car was not ready on Saturday I would not be able to come there until Tuesday. The sales person who should have copied your manager in on Friday also noted this in his email. On Saturday, when I chased this, I made sure to also let the person know this. All my calls are recorded so I can prove my position. Consequently, I do not accept any charges in respect of this. 

Moving on to the issue at hand, I informed you of the issue with the seatbelts (separate issues with the front passenger and rear seatbelt warnings) when I dropped the car off on Monday. The first I heard about this from you was on Thursday 6/11 when I returned your missed call (15:12) at 16:23 when I asked you about this and you told me there wasn’t any issue found and that your technician told you there weren’t any warnings for the rear seatbelts not being worn on the model of my car. I pointed out this had displayed previously (prior to the last time it was with you for seatbelt warning issues) and you told me you would double-check with the technician and ask for another test drive to be done in respect of the front passenger seatbelt fault. 

The next time I heard from you was a missed call on Friday at 16:36 when you left a voicemail stating “just confirming if you’re able to collect your vehicle tomorrow between half ten and mi eleven, thank you”. Now you’ll forgive me for thinking this was not very clear as to what was done in respect of the seatbelt issues and so I called back multiple times where I have recordings of being hung up on and being muted (voices & dialogue could be heard when the phone was answered your end). 

No one confirmed anything to me on Saturday or Sunday and in fact when I returned your call this morning, after explaining everything to you (including the fact the sales person I spoke with on Friday confirmed he looked up the BMW systems and my car did in fact have the features you and your technician told me my car didn’t have), you told me you would have your technician “double-check”, to which I pointed out you were to do this on Thursday apparently. 

Now you’re telling me you need to have a master technician look at it - having done nothing much thus far, I see it’s about leaving me without alternative transport whereby your delays will then be acceptable to BMW. Funnily, my car is already booked in for Tuesday- please advise. I would like a manager to respond to me about this level of service please- by email. 

Sytner Newport is one of the worst companies to deal with! Darryl Evans is a joke alongside Ryan Elston! Cannot reply to complaint emails or phone calls. Spineless!!
Reply to Sytners response-
No, if you follow it through properly you will see that Sytner have not helped me in the slightest. Like I said your so called management are spineless and cannot respond to any call backs. Their titles are not worth the paper it is written on! You may have given me a part exchange deal but no deal or recompense for my trouble.

Great experience with the team a Land Rover Maidstone. Keith Batters provided all the help and support we required. Would certainly recommend.

I bought a Mini from the team in January of 2026. It was effortless, the Mini Team, in particular Tom were outstanding.
Absolutely love my car and the quality customer service provided made the experience 10x better.

Thanks so much

I had booked an MOT over two weeks ago and took the car in today. When I arrived I was told that the machinery needed to lift the car was not available and therefore it would be taken to a local garage called ‘just MOTs’. This meant it would be a 1.5 hour wait until it was complete. Then I received a call from the other garage to say the car had failed the MOT due to a tyre that needed replacing, and that this wouldn’t be available until tomorrow. Having driven over 1 hour to get to MB MK I had no choice but to drive the car home as I was not offered any alternatives such as; courtesy car, potential to take the car to a nearer MB dealership where a tyre was available, different tyre that could be used until the new one was available or assistance to resolve the issue. Customer service from MB MK was appalling, having bought a high end vehicle from this dealership only 17 months ago to find tyres need replacing and then receive such service is unacceptable.

From start to finish the service we received from Sytner Newport and especially Joe was first class.
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Every step of the process was expertly discussed with us and we are delighted with our new 520i.

The recently refurbished showroom is lovely and the overall buying process was excellent.

Cannot recommend them any higher.

Very good service from Dan, Chris and Ben.Thanks

My fiancé and I recently bought a countryman from Mini Newport and have nothing but great things to say about our experience.

Giuseppe took the time to walk us through all options available, both new and used including all options available for each car. We did not feel rushed at all, despite all our questions, and the team were great at allowing us to test drive a couple of the cars. We felt listened to, with both the car and the deal being tailored to our needs.

When collecting the car, it was well presented, topped with a red bow, and the handover was a great experience all around!

James the Sytner buyer is always very professional and proactive I have had a few dealings with him and never disappoints would highly recommend

I'm not happy at all and I will go somewhere else in future. I have called three times to book my car in for urgent work but haven't had any callback all day, despite their promises.

As soon as you walk through the main entrance, you are made to feel welcome whilst being escorted to the service department. Everything was explained, and all work was carried out on time.

Fantastic service from the whole team, in particular Ryan Ellis who kept me well informed with the purchase of my vehicle and was extremely helpful throughout the whole process.

I waited over 4 hours for my service to be completed. I had booked on line for a 90 minute service, I found out subsequently the service I had, could not be done within that time, why was this not picked up when I checked in ?. No staff member spoke to me during my wait apart to say they had a half day at 12:30pm and my service should not be too long.

I visited Oldbury again today 23/3 as the next service still reads April 2026. I rang on Saturday 21/3 to ask why, was told to bring back in on Monday to re set.

I am now told, the reason the service date was not re set, car requires a brake fluid change (why was I not advised of this on Friday) and MoT is due next month.

I am very disappointed with the service and particularly the lack of communication from a premium brand.

The sale team Nia and Nathan is really exceptional. The process of getting my vehicle worked out excellently.

Multiple issues with a top of the range mini. Sytner from Newport failed to communicate or take responsibility for the car they supplied. Also Sytner Chairman who was informed could not be bothered. Avoid this dealership at all cost!!