We don't like writing negative reviews and have offered Sytner Mercedes Bath and Mercedes Benz Financial Services numerous opportunities to discuss this issue with us. But other people need to be aware of how we have been treated.

Do not buy a Mercedes EQB if range matters to you — and do not expect Mercedes-Benz Financial Services (MBFS) or Sytner to treat you with respect if things go wrong.

I was promised 225–275 miles of real-world range by Sytner Bath's sales team on three separate occasions. The car routinely achieves 130 miles on motorway journeys and in cold weather only just charges to around 200 miles on a full charge — well short of the 330-mile WLTP figure. In reality, the range is less because when it gets to 30 miles or so that number can drop like a stone.
When we purchased the car we were never informed that it needs to be drive in eco-mode, at around 60 mph and with max break regeneration to achieve any kind of range.

We have tried to raise the range with Mercedes-Benz and Sytner on numerous occasions. Both companies fall back on the WLTP caveats as though it were a get-out-of-jail-free card to be deployed whenever a customer has the audacity to point out that their car doesn't work as sold. They repeat it endlessly, as if saying it often enough will make the reality of the car's performance disappear.

What it actually reveals is an assumption that we lack the intelligence to understand what we were promised versus what we received. WLTP is a comparison tool, not a contractual escape hatch, and no reasonable person would consider a 130-mile motorway range to fall within "normal variation" of a 330-mile figure.

I should point out that the sales process was professional, friendly, and full of assurances.

But the moment we raised a complaint we encountered an entirely different company. Staff at Sytner Bath sat with arms folded, responded to direct questions about range with "no comment", repeated deliberately, and made statements including "all your options are painful" and that Mercedes and Sytner were "probably not minded to assist."

This was not a misunderstanding. It was an attempt to openly intimidate us and run down the clock on our rejection rights. It is the bad old days of sell-at-any-cost car dealing, dressed up in a premium badge.
What followed has been months of being gaslit and ghosted by both organisations. Emails to named individuals have gone unanswered.

On multiple occasions we have been fobbed off or met with complete silence. We have tried to act in good faith not writing this review for close to 16 months, but in the end, patience just runs out.

MBFS has rejected my complaint in full, claiming no responsibility for what the dealer said or did. We are having to buy a second car out of pocket to meet professional commitments the EQB cannot fulfil.

The EQB also lost around 50% of its value the second we drove it away and we are trapped in a finance agreement on a car that was sold on a false promise.

Both Sytner and MBFS bat the issue back and forth between them. And what we have seen over the past 15 months or so is a pattern of behaviour that adds up to a clear and systematic strategy to deny us reasonable redress.

This is now going to the Financial Ombudsman Service.
If you are thinking of buying a Mercedes ‘E’ model, pause, and be sure to get range commitments in writing. Also check reddit reviews, in particular, for cold weather battery performance.

If things don’t go as expected don’t expect the premium treatment you may feel you have a right to expect from a company with Mercedes’ supposed prestige.