LookersBewertungen 

We felt properly looked after and listened to throughout our car purchase. The team there are thoughtful, professional, down-to-earth and very responsive. We were travelling a few hours to come and get this car and they stayed in touch regularly, listened to us well, and made the whole transaction progress very smoothly. The car is great, nicely prepared and we've been happy with the whole experience. Thank you!

The salesman Jack was very professional and pleasant at all times
He explained in detail, all the financial implications and the additional warranties available.
On the day we collected our car he took time and explained all the controls of the car to us, we felt very assured as we drove away.

Had my van in charles hurst renault and paul the service manager was a gentleman as always
Seriously cannot fault Paul's professionalism and manners

From entry into Lookers we were offered help if we wanted it but experienced no sales pressure which was appreciated. Once we asked for help it was quickly given and we met Jack Ashurst who was very professional, knowledgeable, gave excellent advice and helped us choose the right the cars for us. Every step of the purchase was clearly explained and nothing was too much trouble. Jack responded quickly to any queries and went above and beyond to support us through the process. This is the third time we have bought from Lookers Blackburn and with sales staff like Jack it won’t be the last.

Efficient, friendly and work done in good time. No problems whatsoever.

Arrived mid afternoon on a Saturday (4th July) possibly 6 staff no customers.
I would have bought a 4 iconic+ today but went next door and am probably buying a VW.
Even just acknowledging we were there would have been a start.

Very happy, Ninos McKay dealt everything regarding purchase of my new car in a very professional manner

Called to change the day of my service due to a relative being unwell, spoke to someone on the phone who confirmed the date had been changed! My mum travelled to my home to wait with my keys from 9am so I could go to work, I called to check that someone was coming this was confirmed over the phone that morning someone would be there by 11am my mum called me at 12pm saying no one had been I was very apologetic to my mum and called back, the persons attitude from the start was terrible,he said that my car wasn’t booked in! I said it was because I called to check, he then changed it and said it had been cancelled must have cancelled the wrong one (not sure what that meant) no solution offered so I advised well that’s really inconvenient because my elderly mother has been sat at my house since 9am waiting? No solution offered again however I did get an erm sorry but we can’t book you in now!! He asked what kind of service it was I said I did t know I have my car on pcp and it is collected for a service every year, I could actually hear his eyes roll when he said well must be major service then (dur me I guess) as the customer I had to say well can I book it In again he continued to talk over me but we came to an agreement on a date I asked if it could be the first to be picked up as I have to get to work and I can’t ask my mum to come sit in my home again, he said the cars are picked up between 9-11 I said yes but you have inconvenienced me and now I have to rearrange, he said he couldnt promise anything but would pass that on to the driver, never mind can you collect it from work and ensure it’s back before 5 then? his response well yeah as long as there is nothing wrong with it (dur me again!) as a senior customer service officer myself I’m guessing this person works in sales and not customer service and he was the only one available to answer the phone at that time!! if your sales staff don’t care about existing customers then they should not be answering the phones. After 1 purchase from lookers and 1 pcp this will be last time we use them. I also suggest that you listen to the call and offer customer service training to your staff. If a mistake has been made then you should go above and beyond for that customer and also offer a sincere apology. Otherwise you lose, my customers don’t pay for my service and yet I treat every single one like they do. Showing empathy and understanding de-escalates tensions and the customer will recommend your services, talk to them like there an inconvenience and you lose customers, word of mouth is still the most effective form of advertising.

Great reception, Kirsty kept me informed on the work required along with costing without any pressure

COWBOYS

This is the worst and most unprofessional cowboy dealership I've ever dealt with my my entire life.

Peter Swann - where to begin with this guy. Never answers any questions despite multiple, repeated emails asking very basic questions. I literally had to tell him how to set out his emails because he writes them like a two year old.

Simon Farnworth - shows it's a culture thing here because he never answers questions either.

They are the biggest set of donkeys I have ever come across in my life. They are a total embassament to their industry.

AVOID this place at all costs.

Very Poor
Firstly had to wait weeks for an appointment because of a courtesy car. On the day I was booked in at 8am but there was a sign on the door saying 0830 because no staff had arrived yet. Apart from the mechanics who were all sat around waiting for some keys to start their day. The courtesy car wasn’t even in their diary, so took them ages to find me one and it was by no means like for like. Oh and didn’t have much fuel in it. They finished a full inspection and a 10,000 mile service within a couple of hours. Made me feel like they hadn’t even done the work. I have a service plan, but if I had handed over hundreds of pounds to them I would have felt like I had been ripped off. They didn’t valet the car, I’ve had cars I have paid a hell of a lot less for that have a valet on service day. Whole experience was awful, which makes me reluctant to go back.

We purchased our first ever new car (Skoda Karoq Estate) from Lookers in Guildford. We would like to thank Ismail Shah who patiently guided us through all the many options available which really helped us reach the correct decision for us. During our various visits we met other members of staff who were always welcoming and helpful.

The sales assistant Paul Scott was a total gentleman and couldn't do enough for us will definitely do business with him again

Purchasing a new Karoq from Lookers Skoda Stockport was an easy and relaxed experience with no nonsense.

The sales manager quickly understood exactly what the customer wanted and balanced the purchase price with the value of the trade in to meet the customers expectations. Full transparency without pressure was maintained throughout the process with sales executive Sham providing good product knowledge and excellent customer service.

Therefore my purchase from Lookers is a 5 star rating. Hopefully, the quality of the vehicle and the after sales service will continue to meet the expectations of the customer when l next update this review.

Very attentive and kept me well informed right up to the day when I collected my new car.

Excellent service and staff friendly and helpful

I booked my car in for an oil change on 03/07/2026 and was informed that a mandatory Skoda software update also needed to be carried out. Unfortunately, the update failed, leaving the vehicle completely unusable.
As the car is a company vehicle, I was told that a courtesy car could not be provided. To make matters worse, no managers were available on Friday afternoon due to an audit, leaving the receptionist in the difficult position of having to deal with understandably frustrated customers without being able to offer any solutions.
I find it unacceptable that I have been left without a vehicle for four days with no alternative transport provided. At no point when the service was booked several weeks in advance was I warned that the software update could potentially render the car unusable.
The lack of communication, planning, and customer support has been extremely disappointing. Based on this experience, I would strongly advise anyone with a company vehicle to consider other service providers.

Friendly and helpful.
Fixed a niggly issue with a software upgrade and fast tracked me through the waiting time.
Responsive customer service from Shaf.

All of the staff at Charles Hurst Renault, were friendly & polite. They kept checking in with me, checking if i needed anything, drinks etc. They kept me informed throughout the service.

Tom was fantastic in handling my issue, things were sorted very quickly and conveniently the customer service was top notch, keep it up mate