Vertu Hyundai, Exeter, were by far the best of all the other showrooms we had visited. Dan was especially helpful. He was approachable, fully knowledgeable of the cars and nothing was too much troubl... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Fantastic service from Nicki at Vertu Sunderland. From the first enquiry through to collecting the car, everything was handled smoothly and professionally. Nicki was friendly, knowledgeable and kept m... Mehr ansehen
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This is our 3rd new car from the Chesterfield branch and we have always had excellent support and service. Our senior sales executive John Wood guided us in our choices with patience, grace, humour an... Mehr ansehen
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Lovely experience at Vertu Hyundai Sunderland We dealt with Alan (Harrup) very friendly and professional, nothing was a problem, they even accommodated our very nervous abused GSD because he ha... Mehr ansehen
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Unternehmensdetails
Über Vertu Motors
Vom Unternehmen geschrieben
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Kontaktinformationen
Gateshead, Vereinigtes Königreich
- 0330 178 8887
- customerservices@vertumotors.com
- vertumotors.com
4,7
Hervorragend
16.831 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Dani was brilliant
Dani was brilliant, excellent, attentive, honest sales person, and we love our new car!
7. März 2026
Bewertung ohne vorherige Einladung
Safi went above and beyond to help me…
Safi went above and beyond to help me with my new car , he is so helpful and also a very nice gentleman. Alexandra wax very kind and helpful when I went to collect my car . I would recommend them to anyone very good experience
17. März 2026
Bewertung ohne vorherige Einladung
Knowledgeable and friendly staff
I was made very welcome. James was knowledgeable and directed me to the cars I was interested. He was very professional!
I am thrilled with my new car! Anthony thanked me for my purchase which I appreciated.
23. März 2026
Bewertung ohne vorherige Einladung
A genuinely superb overall service.
A genuinely superb overall service.
I’ve been fortunate enough to buy and own several nice cars from various different dealerships around the country and sadly I’ve found that good service isn’t always guaranteed.
This was amongst the best service and experience I’ve had.
A good deal backed up with concise comms, email returns and phone calls coupled with honest chats and down to earth chat.
Despite being 3 years old my new 2022 X5 is virtually as new.
A shout out to Kallum, thank you.
Overall a 300 mile round trip to collect my new car and I’m very content. I would definitely use them again and would recommend them.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to share such a fantastic review. It’s wonderful to hear that your experience was amongst the best you’ve had, with clear communication, honest conversations, and a great deal to match. We’re delighted that your 2022 X5 exceeded expectations and felt virtually brand new.
Kallum will really appreciate the shout‑out—thank you for recognising his efforts. It’s great to know the 300‑mile round trip was worthwhile, and we truly appreciate your recommendation and trust.
Kind regards,
Keith
Motability car
We applied for a car under the Motability scheme for our daughter. Very friendly and competent service. Special thanks to Ryan Parkinson and Jordan Lees for making the entire process go smoothly. Thank you.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for sharing your experience. We’re pleased to hear that applying for a car under the Motability scheme for your daughter was made smooth and straightforward. Ryan Parkinson and Jordan Lees will be delighted to know their friendly and competent service made such a positive difference.
Thank you again for your kind words.
Kind regards,
Keith
Vauxhall Hexham
Your sales person Daniel was very helpful, attentive, friendly and courteous throughout the process, making it an enjoyable experience.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to leave your feedback. We’re delighted to hear that Daniel was helpful, attentive, friendly, and courteous throughout your experience. It’s great to know he made the whole process enjoyable for you.
Kind regards,
Keith
I understand that this is partly my…
I understand that this is partly my fault, as it was my first time having an MOT and service done this way. My car was collected from my home, and about an hour later I received a call saying that repairs were needed.
I was then told the cost would be £1,700. When I said that was too expensive, I was immediately offered a payment plan instead of a clear explanation of the work. Shortly after, I was told the total had actually increased to £2,130 because the service had not been included initially.
I was not clearly informed whether these repairs were necessary for the car to pass the MOT, and I also wasn’t asked about my existing warranty, which could have covered some of the costs.
Overall, this felt like a very opportunistic approach, focused on getting as much money as possible from the customer rather than providing transparent and honest service.
For this reason, I am giving a zero-star rating.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Hi Jade, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some contact information we can certainly have this looked into further for you. Please quote ref TP1J2403 Kind regards, Keith
Good Experince due Craig Colman
Craig Colman , the Sales Executive who dealt with my wife and I was very helpful and personable. He very quickly and accurately assessed what we were looking for in a car. He discussed and demonstrated the car he thought might meet our requirements, which it did . He discussed the finance details of a purchase, so we were clear as to the costs involved. Overall he made the whole experience of purchase a pleasant one. He ensured we understood the operation of the car sufficiently at the hand over for us to safely drive away. While showing the good sense not to overload us with information but makng it very clear clear that he is availabe to help as we familiarise ourselves with our car. This is likely as the one fault with the car is the handbook which is not produced well and lacks clarity.
I would also like to say that although most of our dealings were with Craig, those of his colleagues we met at the Newbridge Branch were very pleasant and help full.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for your feedback. We're delighted to hear that Craig was so helpful and personable, quickly understanding what you and your wife were looking for and guiding you to the right car. It’s great that he made the purchase process clear and enjoyable, and ensured you felt confident at handover without overwhelming you.
We also appreciate your kind words about the rest of the Newbridge team. Your comments about the handbook are noted and will be passed on.
Kind regards,
Keith
The best service
Dropped my car off using the lockers which Chloe helped me with. Car was in for a service and it was a quick turn around which is what I needed. Emily kept me up to date throughout the process which was brilliant. 10/10 highly recommend.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to leave such a great review. We’re pleased to hear that the locker drop‑off worked well for you and that Chloe was able to assist. It’s also fantastic to know the service was completed quickly and met your needs.
Emily will be delighted to hear her updates throughout the process made the experience even better. Your 10/10 recommendation means a lot to the team.
Thank you again for your kind words.
Kind regards,
Keith
Puma sales
The whole experience with Vertu Motors Wigan was a good one from start to finish. Car saleswoman was friendly informative and very helpful, she put me at ease.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to share your experience. It’s great to hear that your visit to Vertu Motors Wigan was positive from start to finish. We’re delighted that your sales consultant was friendly, informative, and helpful, and that she made you feel at ease throughout the process.
Your feedback is truly appreciated, and we hope you enjoy your new car.
Kind regards,
Keith
Excellent customer service approachable…
Excellent customer service approachable and helpful. Good demonstration on how the car works.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to leave your feedback. We're delighted to hear that you received excellent customer service and found the team approachable and helpful. It’s great to know the demonstration on how the car works was clear and useful for you.
We truly appreciate your comments and hope you enjoy your new car.
Kind regards,
Keith
From the start to driving away we found…
From the start to driving away we found our experience excellent. We had Stephen Band guide us through our sale. He was very polite, very knowledgeable and gave us great guidance in getting the most out of our new MG. We would highly recommend MG to friends and family.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for sharing your experience with us. It’s wonderful to hear that from start to finish everything was excellent and that Stephen Band provided such great support throughout your purchase. His politeness, knowledge, and guidance clearly made a positive difference, and he’ll be delighted to know how much you appreciated his help in getting the most out of your new MG.
We’re also thrilled that you would highly recommend MG to your friends and family—recommendations like yours mean a great deal.
Thank you again for your kind words, and we hope you enjoy every moment with your new car.
Kind regards,
Keith
Vehicle Details: • Make/Model: Ford Kuga 2.0 EcoBlue mHEV • Registration Number: HK70NSN • Purchase Date: 29/11/2025 The engine has seized (locked), rendering the vehicle undrivable and unsafe.
Vehicle Details:
• Make/Model: Ford Kuga 2.0 EcoBlue mHEV
• Registration Number: HK70NSN
• Purchase Date: 29-11-2025
The engine has seized (locked), rendering the vehicle undrivable and unsafe. As the vehicle was purchased less than six months ago, under the Consumer Rights Act 2015, there is a legal presumption that this fault was present at the time of delivery.
The car has not met the statutory requirements of being of satisfactory quality or fit for purpose. Therefore, I am exercising my right to a repair or replacement at no cost to myself.
Furthermore, I note that the vehicle is covered by the Motor Assured Warranty provided at the point of sale, which specifically covers "Mechanical Breakdown."
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
We have nothing but praise for Daniel…
We have nothing but praise for Daniel and Cameron who handled our new car purchase perfectly and would highly recommend them to anyone looking to change their car.
This would have been a five star recommendation but for the Hyundai Finance/Accounts poor handling of our final payment not being finalised for over 2 weeks causing us to collect our new car 3 days later than promised
Alistair Matheson
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for sharing your feedback, Alistair. It’s wonderful to hear that Daniel and Cameron looked after you so well throughout your new car purchase. They will be delighted to know that their service left such a positive impression, and your recommendation means a great deal.
I’m truly sorry to hear about the delay caused by the handling of the final payment through Hyundai Finance/Accounts. We understand how disappointing it must have been to collect your new car three days later than expected. While this part of the process was outside the team’s direct control, we appreciate your patience and completely understand your frustration.
Thank you again for your honesty and for recognising the excellent work of Daniel and Cameron despite the setback. We value your custom and hope you enjoy your new car.
Kind regards,
Keith
Great team!
We have been dealing with the team at Vertu in Yeovil, previously Westerly, for over 20 years both on the Mini and BMW side. Even now when we have moved 220 miles away! They are reliable, efficient, caring and always respond quickly to requests for help.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to share such a wonderful review. It’s incredible to hear that you’ve been trusting the team in Yeovil for over 20 years, across both MINI and BMW, and that their reliability, efficiency, and genuine care have kept you coming back—even from 220 miles away!
The team will be delighted to know their quick responses and continued support have made such a positive impression over the years. Long‑standing relationships like yours mean a great deal, and we truly appreciate your loyalty.
Thank you again for your continued trust.
Kind regards,
Keith
Sales
I was looking to upgrade my Nissan Juke a few weeks ago and met with Will Gilbert again who I had original purchased the Juke from (4 years ago). I was pleased to see he is now a Senior Sales Consultant at Vertu Northampton and made the whole experience enjoyable and straightforward. He was professional & friendly and I felt I could ask as many questions as I needed without being rushed through the process. I picked my new car up on Saturday and again Will talked me through all the gadgets/dashboard info etc and assured me to give him a call if there was anything I couldn't remember or needed help with when I got home.
Will made this an enjoyable experience without me ever feeling pressured.
Thanks again for all your help.
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you so much for taking the time to share your experience. It’s fantastic to hear that returning to work with Will after your first purchase was just as positive as before. We’re delighted that his professionalism, friendliness, and willingness to answer all your questions helped make the upgrade process smooth and enjoyable.
It’s great to know that collecting your new car on Saturday was equally stress‑free, and that Will was able to walk you through all the features and ensure you felt supported even after driving away. We’re proud to have him as part of the team here at Vertu Northampton.
Thank you again for your kind words and for choosing us once more. We hope you enjoy every moment in your new car!
Kind regards,
Keith
Professional, friendly helpful service
Professional, friendly and helpful service from Keiron and everyone there. Helped us find a car that matched our wish list. Took time to explain everything and answer all our questions. Very responsive when we were going through the purchasing process. A very good after care service offered with the vehicle. A good range of cars to choose from.
14. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for sharing your feedback. We're delighted to hear that Keiron and the team provided a professional, friendly, and helpful service throughout your visit. It’s great to know they supported you in finding a car that matched your wish list, took the time to explain everything clearly, and were responsive during the purchasing process. We're also pleased that you were happy with the aftercare service and the range of cars available.
Kind regards,
Matthew
Thank you Charlie
Had a great experience buying my new e:Ny1.
Charlie was very friendly and obliging and made the experience very special.
Thank you very much
24. März 2026
Bewertung ohne vorherige Einladung
Pleasant experience
Many years since my last purchase of a car so was very apprehensive. The staff were helpful understanding and patient. Did not make me feel that there was any pressure to buy. Willing to give me time to think about the car and answering any questions even though they were quite basic. Excellent staff.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to share your experience. We’re really pleased to hear that our team helped make the process feel comfortable, especially after many years since your last purchase. It’s great to know you felt supported without any pressure, and that our staff were patient, understanding, and happy to answer all your questions. Your kind words about the team are truly appreciated.
Kind regards,
Matthew
EX30 Order & Delivery
I’ve recently taken delivery of a new Volvo EX30 from Vertu Volvo Plymouth and the whole experience has been excellent from start to finish. The process was seamless, well-managed, and completely stress-free.
George from the sales team was outstanding throughout. He communicated clearly at every stage of the order, kept me regularly updated, and made sure everything progressed smoothly. What really stood out was his support even after handover—he was quick to respond and very helpful with any follow-up questions.
A genuinely first-class service and a great buying experience. I would highly recommend.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vertu Motors
Thank you for taking the time to share such a detailed review. We’re delighted to hear that your experience at Vertu Volvo Plymouth was excellent from start to finish. It’s wonderful to know the process felt seamless, well-managed, and stress-free.
Your kind comments about George are greatly appreciated. We’re pleased that his clear communication, regular updates, and continued support after handover made such a positive impact. We’ll be sure to pass along your feedback to him.
We’re thrilled you had a first-class experience and truly appreciate your recommendation.
Kind regards,
Matthew
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