Wifinity Bewertungen 

James very helpful walked me through the problem and sorted it

Possible the worst internet provider in the world. 10 months ago there was a 3 week outage, then every month an issue. Now two outages in the space of 18 hours. The call centre just says sorry in a very ‘computer says no’ tone. Using common sense is not a priority for theses guys.

Prices go up every year 7.78% this year but the service stays the same if not worse. Sort it out wifinity.

Sophie from Wifinity.co.uk was very helpful when I had an issue with no wifi when I ordered the fast paid package, and said she will refund me straight away.

Just doesn’t work, I’m an Anchor Resident and is impossible to watch my streaming services when constantly asking for password, insert again lasts a few minutes then disconnects, so just get your own and avoid this,

Great communication Andrea wa very helpful which made the whole experience great
Would recommend to all

This company provides internet services to many military sites, where residents often have little or no choice of provider. Unfortunately, my experience has been consistently disappointing.

The main issues I have encountered include:
- Failing to deliver the broadband speeds advertised and paid for.
- Taking an unreasonably long time to resolve faults and service issues.
- Offering inadequate compensation when prolonged outages or service failures occur.

Based on my experience, I cannot recommend this provider. If you have an alternative, I would strongly suggest considering it. Unfortunately, for those living on military barracks, there may be no practical choice but to use their services.

Spoke with James, he talked us through everything and was very helpful. He couldn't do anything further so he has passed our case onto the engineers.

Callum who works here is the best! My mum has been having repeated issues and he's gone above and beyond to talk her through everything. Thanks Callum.

Rang the help line spoke to Bilal and he had me online within 30 seconds. Easy to talk to and walk you through the steps.

Karima was really helpful and managed to sort my query in a matter of minutes. They were polite, professional and knowledgable.

Very impressed with the professionalism and customer service from the Wifinity technical support team.

Katie was OUTSTANDING; she ‘patiently’ solved my technical issue, ensuring I had connectivity across two devices. An excellent ambassador for Wifinity.

Thank you Katie.

I rang up spoke to Gem and she was more than helpful and gave the info I needed in regards to pausing my account temporarily while I'm away from base.

The Lady I spoke to was very helpfull sorted my issue really quickly. The only thing that was a bit of a let down was the 15min wait for my call to be recevied but that cant all ways be helped.

Sophie's customer service was exceptional she's a credit to wifinity.

Utterly awful Wi-Fi, speed test on their website confirmed that I am able to achieve about 120mbps, but once I paid the extortionate price for the subscription I barely got 1-2mbps. Kept cutting out and to cancel the subscription you must call where you wait for 20 minutes and then are met by rude and uninterested staff. I get being happy all the time in customer service is exhausting but atleast sound like you don't want to off yourself, just like how I feel after my experience with this poor excuse of a company.

Very little wait time and resolved my issue quickly. Very polite and efficient customer service!

Instructions for WiFi payment were fine but to use the WiFi you have to change from Parkdean customer to Parkdean WiFi, this was not in the instructions at all. I called the helpline and Gem was brilliant, very helpful and knew what the problem was. She talked me through it and it worked straight away. Gem also said she has already requested that there is a change to the instructions to make it clearer. Thank you Gem very happy with your service response.

Katie was absolutely lovely!

She helped me get my Laptop and Phone connected and her happy to help attitude made me glad I called!

AI can replace alot of things, but it cannot replace Katie!

Thank you Lovely

Dreadful. Overpriced. Never works. Always cuts out intermittently with no easy fix as there is no hub to reset. It's all located in an inaccessible place. Trash service. When ask for a fix they just say it's running fine. When it isn't.

Amazing help from Stephanie G, nice and patient and very helpful, cute voice aswell