Wifinity Bewertungen 

Karima was such a help.I was struggling for so long but once I contacted their support line she picked up and was so patient and thorough. Fantastic customer service

James was a great help today. I'm now back online and my issue was sorted straight away, first class service James.

I’m a customer of Wifinity . In an independent living complex in Wakefield. My experience of Wifinity internet is shocking.Its slow customer services is not interested in the individual. Lots of elderly people here have trouble with technical issues. 24 hours + for investigation into WiFi not working. They tried remotely with no success. Then it tookove 24 hours to tell us there was no power. The issue was at our end . This is so frustrating with dreadful customer services very un helpful. . Over 24 hours to find a 5 minute fix . 4 th time in 12 months. Shocking avoid avoid is my advice.

I used the service to cancel my subscription, James B helped sort me out, it was quick and easy and he was so polite throughout.
Great service.

Was great as it is very reliable.Good customer service( Andrea was exceptionally very kind). Would highly recommend

Considerably overpriced service that takes advantage of its monopoly status to eat off military personnel.

Wary that there are cases of reporting to chain of command if streaming services are used.

Miranda was so helpful in setting up my account, really friendly and efficient in sorting it quickly!

Very professional and on the ball... very helpful

Ben was extremely helpful. Professional, polite and understanding. He was really helpful.

I was having trouble connecting to the WiFi and katie was most helpfull she did everything her end and made it so easy for me to connect to the WiFi thank u so much.x

Amazing customer service from Jamie pin pointed exactly what was wrong and fast service to get my projector working

I spoke with Katie to access WiFi at the caravan site, there is a known fault with the website that is being looked into and provided some alternative solutions. She was very good, helping me to get the access required and waiting to check everything worked before ending the call

i spoke to katie on the phone she talked me through from start to finish was very very helpful and was very nice 👌

Billol smashed it - pay rise sharpish

Great customer service from James. So helpful and supporting in our troubles connecting the Wi-Fi but with his help it was all sorted and successful not going to have a great holiday at Torquay

Katie was great knowledgeable proactive professional very refreshing…. An absolute Asset to Wifinity Katie should not only be CEO but prime minister

Peace

After almost 4 weeks of no internet access Confinity are willing to reimburse the subscription fee we pay but not the costs we incurred in mobile data usage we had to use to access the internet in order to pay bills, sit exams, stream tv etc. If I had a choice I would go with any other service provider... even vodaphone, and thats saying something.

Andrea the advisor answered promptly and dealt with my issue politely and efficiently.

Abolute scam, i have been paying £42 a month for my Wifi for a year now and almost every week there is an outage, i have reported this over and over again and had absolutely nothing done, Recently our internet had been rather slow ( 5Mbps instead of the usual 250Mbps ( I pay for 1Gbps by the way) so after some digging using Proton VPN, I found out Wifinity had been throttling my Wifi intentionally, this has been reported already and nothing has been done. without a VPN on i am able to get around 5Mbps, after turning it on im able to get about 70Mbps (still not what it should be but its better than before). the fact that there intentionaly making peoples wifi worse because they cant manage the wifi coverage they claim to be able to provide is a joke. and to top this off the wifi only works part time, every week it goes down for a day or two and without mobile coverage were stuck without internet. ive complained over and over again but alas, nothing has been done and nothing will ever be done. if it were as simple as swapping providers i would but Wifinitys Monopoly of MOD sites has made this impossible