Matty and Owen installed my Voneus fibre broadband yesterday. They arrived promptly in the time slot and everything was done around 90 minutes later including running a fibre cable over the road by o... Mehr ansehen
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Das sagen Bewerter
Extremely pleasant, polite, efficient & prompt fitters. So far, service us much more reliable & faster than previously. Just waiting for a booster for our lounge as there is a solid brick wall between... Mehr ansehen
I recently moved into a small village and have been looking around for the best fiber wifi and voneus have stepped up to the mark. From when I first spoke to John Coleman i was sold. I did have some i... Mehr ansehen
I had lost access to the Voneus service and rang Technical support. Mercy answered the call and was able to fix the problem remotely despite me not being able to find a key bit of kit for several minu... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Voneus champions rural communities - delivering ultrafast full fibre and superfast fixed wireless access broadband in hard-to-reach locations across the UK. We are a leading provider for homes, businesses and public services - highly sensitive to your environment and focused on levelling the field in rural areas.
Kontaktinformationen
The Grange, 100 High Street, Southgate, N14 6BN, London, Vereinigtes Königreich
- 0333 880 4141
- broadband@voneus.com
- voneus.com
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Hat 67 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
A painless swapover and great installation
Matty and Owen were great guys, made the installation just so simple and efficient.
Connecting at the end of the installation was so quick and easy.
A painless swap over, thank you Voneus and installation crew.
Pearl was very helpful
Pearl was very helpful, thankyou
Quick and efficient
Quick, efficient and polite drive from Mercy my customer services rep.
Voneus fibre broadband connection
Matty and Owen installed my Voneus fibre broadband yesterday. They arrived promptly in the time slot and everything was done around 90 minutes later including running a fibre cable over the road by our house. Matty took the time to explain what he was doing and some of the features of the new router. Both Matty and Owen were polite and professional in their approach.
Excellent customer service and our two…
Excellent customer service and our two engineers were friendly, super efficient and on top me.
Issue sorted in a few minutes
Nokwanda was friendly, pleasant and knowledgeable. The problem was sorted out in a few minutes! Total repect to Voneus tech support. Highly reccomend Voneus!
Quick to answer and Pearl was lovely…
Quick to answer and Pearl was lovely and helpful, she followed up later in the day to check all was working and well. Very happy
It took you two days mainly because I…
It took you two days mainly because I was away the first day and couldn’t confirm the status but when I was home and advised it was intermittent Nokwanda called back, was very patient and got the service up and running.
I recently moved into a small village…
I recently moved into a small village and have been looking around for the best fiber wifi and voneus have stepped up to the mark. From when I first spoke to John Coleman i was sold. I did have some issues with blockages but they organised to clear it and have been fantastic! Just need to work on the signal strength upstairs but that’s a problem with most houses!
Kevin was good
Kevin was patient, helpful and knowledgeable. Apparent wifi issues were resolved and difficulties with communications (no phone without internet) surmounted. He had a pleasant helpful manner and it was a pleasant experience after I had got through to him
Had an issue with connecting to my tv…
Had an issue with connecting to my tv so I rang customer support and spoke to Ziyanda . She asked me what the problem was and then started with shorting it out . She was very professional and polite and with in 5 minutes she had it working again. I was very impressed with her ability.
Matty and Owen did a fantastic job
Matty and Owen did a fantastic job. They were efficient, polite, cheerful and Matty was extremely helpful and patient when explaining our new service. Thank you!
Matty and Owen were very friendly and…
Matty and Owen were very friendly and got the job done quickly!
Matty and Owen were very professional…
Matty and Owen were very professional and polite. Took about an hour to do the full installation. Matty made sure everything was working before he left as he could tell I was worried. A credit to their company.
All was resolved by Nokwanda to my…
All was resolved by Nokwanda to my satisfaction. I got called back as promised. Tests were done to prove the issue in part of the house and an FOC booster is on order.
Very helpful and friendly staff
Very helpful and friendly staff
Sambulo was very helpful today in…
Sambulo was very helpful today in addressing some of my broadband issues.
If his reception guidance works out I will be satisfied.
Excellent experience
Excellent experience
I dealt with henna.who was very patient and knowledgeable
She is a credit to your company
A good job well done
The whole job was done quickly and efficiently. The team was friendly and chatty, explaining everything clearly. Well pleased with the installation.
Kevin was very helpful and listened to…
Kevin was very helpful and listened to the problem. Our landline was showing the engaged signal whenever we phoned out to a landline or mobile. He called back promptly having solved the issue. We tested and all was well. Our initial call was on Friday and all working properly on Monday. Thank you
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