Stratstone - BMW Hull Bewertungen 

Bought a tiguan got 5 mile down road tyre pressure light came on went bk which they sorted noticed chip in windscreen was told auto glass would come to my house (lie) had to keep ringing never replied finally got through was told to small to repair still waiting once they’ve had your money just not interested

So before I submit this, having looked at previous reviews, all they seem to do is come back with "I will pass it on to the relevant person/who deals with this issue". So unless they are genuinely going to help with this issue, please don't fob me off.
I normally work away during the week near Oxford and wasn't able to go to my local garage. That said, having a fault with my car which needed dealing with whilst at home in Hull, there was only 2 companies who could help me. Unfortunately the original company I wanted to use and who came highly recommended, couldn't get me in till 17 Aug 23. I then went through BMW Stratstone who was able to get me in within 2 days. This was the only plus point of dealing with BMW Stratstone Hull, from there it went down hill quickly. Originally booked in for a diagnostic at 0915, although I dropped the car off at 0800. At 1600, I got an email saying that my vehicle health check was complete. Although I didn't ask or need the VHC, I understand it's a free service. I would of rather had the diagnostic results I was in need of. I had already explained to BMW that my car had a full service and MOT recently, hence no need for VHC. The VHC came back all green, apart from an Amber relating to one of my brake pads. I then rang BMW to see if my cars diagnostic result was available? Originally I was put on hold, then cut off, put back on hold, only to be then connected to another person calling BMW? I then couldn't get through to BMW for a further 15 minutes. When I did, the receptionist wasn't apologetic (quite abrupt) said she doesn't deal with car repairs and will send a message to service. Eventually, service got back to me, and said my VHC was complete? Included in the VHC it comments about the fault, which is the reason I needed it checking through diagnostic however, when I asked had it been put through diagnostic, the service person did not know. They claimed it had been taken on a road run and "visual examination only". The original work I was asking for was a diagnostic of £120. It seemed at this point, this hadn't been done. When I questioned this, I was then put through to another service person (a lot more helpful this time), who then said, it had not been on a road run, but had been on diagnostic, but now needed my permission to measure the gear box oil and then top up fill transmission oil and update my computer software, so a more comprehensive check could be carried out, with the cars management system. When I asked, why wasn't I asked sooner, why am I being lied to about road runs and am I likely to see my car today, I now will have to pay a further £170, for system update and gearbox oil check and fill and will not be getting my car back today. It's now 1700 on the next day, and when I have just rung to see if my car is ready, again no one knew. Eventually I was called back and my car is not ready for a second day. Apparently, BMW are now waiting for a part? Not sure what part is needed with a system update and checking of gearbox level and top up if needed. So now my car will be in for another night which is now worrying, has I need my car tomorrow to return to work. I am in the forces and I can't/should never be late. They assured me it would be ready in morning, but I am unable to collect, due to being on a online course. Once the course finish, I have a drop off in Doncaster and then I have to make my way to Oxford. The receptionist, who was trying hard to help me, assures me the car will be delivered to my home in morning (complete), before I depart at 1300.
So after dealing with BMW Stratstone, I am £290 down, I still don't know if they have checked my gearbox oil level and if it was low, topped it up with the £50 transmission oil (1 Litre) I've paid for? Has my software been updated? If so, did this update report anything untoward? More importantly, my car will have been with them for getting on for 3 days. Terrible customer care and service. Stay away, go elsewhere.

My heat management unit failed in my car after only 10 months causing the car to overheat and with the warranty for the part being with BMW, had to take it there to get the part replaced.

I rang them and explained the car is overheating and that another garage had diagnosed this issue along with video evidence of the part not behaving correctly.

First week BMW said that the heat management module was fine and it was the incorrect colour coolant causing the issue. £150 for this to be changed.

Few days later coolant level warning, took back in to have the coolant topped up. Few more days and car overheating again.

I told how the original garage said it was the heat management module that needed changing but it fell on deaf ears. They re-diagnosed the overheating being to a wiring issue and after me complaining, discounted it to £250 as a gesture of good will.

Few more days, car still overheating. They checked they think it was the coolant lid and it would be £100 plus labour. But i checked with my original garage and this had been changed already just over a year ago. (BMW have access to all parts ordered for this vehicle using the VIN or number plate but it is their policy not to check to see which parts are under warranty and will just order new parts not caring about the cost to the customer).

After this they tried to diagnose the car again, saying it was a potential head gasket fault which would cost £1200 in labour to investigate then parts. I told them to leave the car and i would collect it.

All this misdiagnosis happened over the space of a month and each time I was given the car back, I drove it causing more damage due to the overheating.

I took my car back to the original garage, paid (again) to have the heat management module replaced and this fixed the vechile. But unfortunately the radiator had also being damaged due to the car being driven overheated, plus damage to the turbo (not the turbo waste gate this was a separate issue).

I complained in branch, online and to BMW. But only the branch (who are at fault) reply to your complaints and even though my car is now fixed and I have all the proof that they are at fault, they are not interested.

Also the staff repeatedly put you on hold for 15+ minute periods and they cut you off. I requested not to deal with a particular member of staff but that request fell on deaf ears as well.

If in the first instance, they had listened and just replaced the part under warranty, then all of this wouldn't have happened.

All sorts of issues.

They sold a car with out of spec brakes. The car went in to check for another issue but during the vehicle check it was identified that the front discs and pads needed changing. They wanted over £800 for this which was completely unacceptable. Eventually they covered the cost with some heated discussion.
Prior to this I noticed the bonnet badge was hanging off on one side, they would not pay the £39 cost to replace this either(i paid this).
Also, i noticed that the bonnet was not aligned properly, i took it to a good body repair specialist who told me that the bonnet has been previously resprayed! I paid the cost to get the bonnet fixed. Stratstone never responded to me request to sort this.
Very disappointed with the service.
I was not aware i had bought an accident damaged car. Again, i am disappointed and stratstone have continued to ignore me.
I will never go there again.
I paid good money for a substandard car and they don't really give a dam.

bought an car from these guys, bash the man that sold us the car was very professional,new his stuff and was easy to deal with anytime, the car was brillianty presented when we picked it up very happy thanks

Great service from the Service Department whilst in for a replacement tyre. Thanks for everything

Excellent sales experience with Stratstone Hull. Bash provided an excellent service with honest advice. I thoroughly recommend Stratstone - ask for Bash!

Big thank you to Will. Made the buying and Part Ex process very simple, super organised, and the car is perfect as described. 10/10

I recently bought my second car from Stratstone BMW Hull. The sales team of Will and Richard was absolutely perfect. Good business dealing with a sense of humour. I would definitely recommend them to anyone, and we shall go back again in the near future. Thanks to both of you.

I contacted Stratstone BMW and enquired about a Z4 which we ended up buying. The salesman Bash was very patient answering all questions and making the process very easy so a big 5 stars for him. Unfortunately what was not 5 star was the lack of people answering the phone with no one picking up for literally minutes - very frustrating not what you would expect from a “flagship” dealership. Other than that a positive experience

Collected my second new BMW from Stratstones, Hull, and as before, I again received excellent, efficient, professional, and friendly service. From placing the order last November, I was kept informed by email of every step of the progress of production of my new car, which was finally delivered almost a month ahead of the expected delivery date! All staff I dealt with were brilliant, from receptionists to the head of sales. In particular, thanks to Richard, Mark and Will. A pleasure to again do business with this dealer!

I just want to say a huge thank you, Ian was amazing from start to finish.
It was an enjoyable experience buying a car from BMW Hull.
Ian was so helpful and generally just a wonderful person to deal with.
Ian could not have done anymore for me, from start to finish - amazing.
This was the first time I feld someone going above and beyond.

Absolutely would not hesitate to recommend Ian or BMW to anyone

Had a great experience with BMW stratstone Hull, in particular with Bash. He’s a top sales man, explained the whole process to us nicely. Was accommodating from start to finish and remained helpful even after the sale. Definitely coming back :)

Had a great experience with BMW stratstone Hull, in particular Will Houlridge who expertly up sold us a bigger car than we went in for :) absolutely love the X6, this is the 2nd car from Will and will return.

Have just picked up my new car from Stratstone Hull . Service has been excellent, from start to finish . Thank you Jack for your excellent knowledge and handling of the order and keeping me informed .

I purchased my Mini 2 years ago from Stratstone and I have only done 5000miles since purchase. I have just had to have a new timing chain put on by another garage and it has cost me over £600,. I contacted the company and the head office and had no replies!. There was a recall on them for this a few years ago but they say is rectified on the newer models , This is not the case as after reading many forums online this is still a common ongoing fault with Minis.

Disappointing..!! Quoted for an hour's investigation (£120) turns out it takes 3 hours to read the ECU (£360) Then you say I need to pay between £600/£700 for a part that might arrive in 4 to 5 months then it will require a further test as there is no guarantee this part will fix it.!! Shocking service with if's and butts ..!! Typical of a garage that can only change parts.

ALL GOOD GREAT SALESMAN IN LOUCAS
MADE US FEEL AT EASE
THANKYOU
REGARDS JOHN

Good service for recall issue

Always extremely helpful work carried out to a high standard staff always present