Russell Dean Furniture Bewertungen 

We visited the store basically for a browse and we were impressed with the choice. We were met by a very polite gentleman called Mark who showed us around and explained a lot of things about the leather and other coverings. We eventually made our choice over a couple of days. We were very pleased with the way the purchase was handled and the efficient way it was completed. I would have no hesitation in recommending this company and it's employee to anyone thinking of buying a piece of furniture from them.

Had three visits in total to Russell Dean as living room is a bit of an odd shape to get a suite in Troy looked after us and was very patient would recommend Russell Dean as they have something for everybody.

Great range of sofas, the best selection in the area and fabulous service from Samantha. Would highly recommend.

Very happy with the products and service from Russell Dean. Laura could not have been more helpful.
Highly recommend this store.

Troy has helped me find the right chair and mattress for my bad back. Thank you for you all of your help and advise.

Added for my mum who struggles with technology:
Recently bought a bed through Russell Dean. I was lost and unsure what to purchase. I have a bad back and needed a bed which would support it. A helpful and super kind assistant called Troy spent a long time and helped me pick the best bed for my needs. This old fashioned and helpful service sets Russell Dean apart from the rest.

We spent a few hours in the store, so much to choose from & eventually picked our sofa & accent chair. We were helped by Troy who was very professional, gave us lots of information but not pushy. We will certainly recommend the store to our family & friends Thank you

Bought two side tables which were delivered within 3 weeks. Unfortunately they were damaged, upon ringing the shop the guy told me ‘this is where we fall victim because YOU wanted new ones and not ones from the shop floor’. Promised the world of course to put this right. Three weeks passed and I had heard nothing so I called them to which I was told they’d only be getting one in stock so once again suggested we took the one that had been gathering dust on the shop floor. An argument later and some arrogance from Laura she suggested the best course of action was a refund, but as we were no longer going to be paying customers then we would have to do the 30 mile round trip to return them before they would refund me, rather than the collection I was previously promised. As a disabled customer this is poor and we certainly won’t be back. We were given a £50 voucher as a bribe to return but this will not be getting used.

We had an excellent time with Samantha, choosing new Stressless Armchairs and a small settee for our living room. Everything was explained fully demonstrating when necessary.We were treated wonderfully and nothing was any trouble, we will definitely be coming again when we need new more furniture. David and Catherine Roberts

This was our first order with Russell Dean
We dealt with Troy Ragona who gave us excellent service from start to finish we ordered a mattress so needed help with the different types
Troy was extremely helpful and knowledgeable and assisted us in making our choice
Troy made us aware of everything we needed to do when our new mattress was delivered again very useful information for customers
We won't hesitate to buy from Russell Dean again also the showroom is also a very nice environment to shop in
Many thanks Troy and Russell Dean

Friendly quality service from Laura and Mark.

Excellent service great knowledge of product wide choice

Recently purchased a sofa and received excellent customer service from the team of Laura, Mark and Samantha who provided a detailed knowledge of the product purchased.

Recommended

My thanks go to Troy who was able to assist me with the sofa purchasing. Troy was not pushy in the show room and provided a professional and personal experience.

We wanted an accent chair for our living room and the selection of chairs was great at Russell Dean in Mytholmroyd. Laura was very helpful explaining the different options on chairs and fabrics etc.. She helped us enormously but without being pushy. Once we had decided on the chair she helped us choose the fabric. I wouldn't hesitate to return to buy furniture from here again!

We recently purchased a new suite from Russell Dean and were very happy with the excellent customer service we received from Samantha and Mel.
Both of these ladies went out of their way to be both friendly and informative about the products we purchased.
It was also lovely that they encouraged us to bring our well behaved dog into the store on a particularly cold day so that we weren’t placed under any pressure to make a rushed purchase.

Had a great experience buying our new furniture from Russell Dean. We dealt with Troy and he was able to answer all our questions. He was very pleasant and we will definitely shop there again.

We had excellent customer service from Russell Dean, especially Troy who dealt with us in a professional, helpful and knowledgeable way. He had lots of patience with us regarding all our questions and choices, was not at all pushy but made us feel comfortable and valued as customers. Well done Troy, he is an asset to this business. Everything delivered on time and kept informed at all times

Great furniture store with lots of choices and knowledgeable staff. Samantha guided us through the decision making process professionally whilst being very warm and understanding of our needs. We purchased dining chairs and bedroom furniture.

I have purchased an Ercol tall boy set of drawers and a Tempur pillow today Samantha explained everything I needed to know with regards to each product absolutely brilliant customer service throughout the sale highly recommend dealing with Samantha and Troy