Dane Chapman and Jamie did a superb job installing the external fixings to the house ready for completion section later this week. Very personable young men who worked quickly and professionally. If... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great company to deal with, internet is brilliant so quick. Installation teams have been superb, we had Bradley come out to connect us up, very friendly and got us online in no time. If it's avail... Mehr ansehen
Unternehmen hat geantwortet
I switched my 90 year old mother’s account to Truespeed. Both Mathew and Rhys could not have been more helpful. The whole process was very straightforward and I was kept informed every step of the way... Mehr ansehen
Professional sales and installation team. There was a delay for the install due to a wayleave being required but once this was received the installation went ahead smoothly. The porting of the telep... Mehr ansehen
Unternehmensdetails
Über Truespeed
Vom Unternehmen geschrieben
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Vom Unternehmen geschrieben
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Kontaktinformationen
Pinesgate East, BA2 3DP, Bath, Vereinigtes Königreich
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4,7
Hervorragend
4112 Bewertungen
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Happy to be back.
After 3 years out of the Truespeed area and going back down to 26mg with Sky Broadband, it was a great relief and pleasure talking with Matthew yesterday about getting our new house connected up to the Truespeed network. After 2 phone calls to India cancelling our old broadband after only 6:49 seconds speaking with Matthew on the phone the account was setup direct debit setup and a few hours later I received a call as promised from Matt with my date for the engineer visit which is in less than 72 hours.
I’m really happy that the service at the end of the phone was just as good maybe slightly better than it was before. Also managed to lock in 900mg for 2 years at £29 per month. It really is a no brainer. As I have said before if you haven’t got Truespeed yet you really should get it.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the glowing review! 😊 We’re thrilled Matthew could make getting back onto the Truespeed network so quick and hassle-free.
Locking in 900mg for 2 years sounds like a real win – we’re so happy you’re back with us! 🚀
Good support
Good support though a problem replacing my router. Dan was very thorough and patient.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your review! 😊 We’re glad Dan could provide thorough and patient support while sorting out your router issue.
We’ll be sure to pass on your kind words – he’ll really appreciate it! 🚀
Antwort von Truespeed
We're delighted to hear that Matthew was able to assist you so well. Thank you for the 5 stars! ⭐ ⭐ ⭐ ⭐ ⭐
Had True Speed installed today and…
Had True Speed installed today and couldn’t be more impressed. Dave Williams and Ryan Oniell were great installers. Thanks
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the fantastic review! 😊 We’re thrilled Dave Williams and Ryan O’Neill made your installation smooth and impressive.
We’ll pass on your thanks – they’ll be delighted! 🚀
Great service
Great service. Would recommend. Great service instal from Dave Williams and Ryan Oniell Very friendly and informative.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the great review! 😊 We’re delighted Dave Williams and Ryan O’Neill made your installation friendly, informative, and stress-free.
We really appreciate the recommendation! 🚀
I really can't fault true speed so far
I really can't fault true speed so far. I signed up this afternoon on a Wednesday and they are coming Saturday to fit the hub. The guy on the phone was superb and very helpful (Lee Gates-Deville). So if you ever contact truespeed and need some help or just want great customer service ask for Lee. I hope the internet is as good as the customer service I've just received.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the awesome review! 😊 We’re thrilled to hear Lee Gates-Deville made such a great impression – we’ll be sure to pass on your kind words.
Fingers crossed your internet is just as amazing as the service you’ve received! 🚀
Great experience with Dave Williams and…
Great experience with Dave Williams and Ryan O’Neill. Thank you for doing a great job
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the wonderful review! 😊 We’re so glad Dave Williams and Ryan O’Neill made your experience a great one.
We’ll be sure to pass on your kind words – they’ll love hearing that! 🚀
Excellent customer service
Jamie & Dane fixed our broadband really quickly and efficiently. Top service, which sadly nowadays is so rare. Thank you very much indeed for your prompt attention.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the fantastic review! 😊 We’re thrilled Jamie & Dane could get your broadband sorted so quickly and efficiently.
We’ll pass on your kind words – they’ll be delighted! 🚀
Quick and efficient
Bradley Allen-Ross was super quick at installing our broadband today. He was professional, efficient and friendly. He clearly explained everything that he'd done and the process was quick and stress free. Thank you
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the great review! 😊 We’re so pleased to hear Bradley Allen-Ross made your installation quick, clear, and stress-free.
We’ll pass on your kind words – he’ll really appreciate it! 🚀
Spoke to a brilliant sales consultant.
We are about to move house so I phoned Truespeed to find out what I needed to do. Spoke to Lee Gates-Deville who was really helpful and professional. Had it all sorted just leaving us to contact him with a moving date. Would lake to add that he had a perfect nature for dealing with members of the public.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the lovely review! 😊 We’re so glad Lee Gates-Deville could make everything easy and stress-free while you prepare for your move.
We’ll be sure to pass on your kind words – he’ll be thrilled! Wishing you all the best in your new home 🚀
Very professional
It has been a pleasure to work with.
Adam finds solutions for everything. Thank you
Marc Chartrand CPA
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the fantastic review! 😊 We’re so pleased you had a great experience.
Adam will be delighted to hear your kind words – he really does love finding solutions! 🚀
Very good service Stephen peering very…
Very good service Stephen peering very nice person friendly and he help me lot to take with the connection
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the lovely review! 😊 We’re so glad Stephen was friendly and able to help you get everything set up.
We’ll be sure to pass on your kind words – he’ll really appreciate it! 🚀
Antwort von Truespeed
Thanks for the brilliant review! 😊 We love hearing you’re enjoying those amazing speeds.
Thanks for being part of Truespeed 🚀
Helpful
Lee Gates-Deville was very helpful making it a quick & efficient service.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks for the great feedback! 😊 We’re so pleased to hear Lee Gates-Deville made everything quick and efficient.
We’ll be sure to pass on your kind words – he’ll really appreciate it! 🚀
Complex contract renewal discussion
I had a query about a pending contract renewal price, plus some more information on mesh wifi routers - so a little complicated.
Dan provided me with a number of options and explained clearly what I could do. We agreed a way forward and my initial query was resolved completely to my satisfaction.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for your thoughtful review! 😊 We’re really glad Dan was able to guide you through everything and find the right solution.
Great to hear your query was fully resolved – that’s exactly what we aim for! Thanks again for choosing Truespeed 🚀
Excellent and prompt service and very…
Excellent and prompt service and very clear advice and information. Thank you Lee Gates-Deville!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the lovely review! 😊 We’re so glad you had a great experience and found everything clear and prompt.
We’ll pass your kind words on to Lee Gates-Deville – he’ll be thrilled! Thanks again for choosing Truespeed 🚀
Loyal Truespeed customers being ripped off
As a loyal customer of Truespeed who has championed the provider as a great independent, I’m very disappointed that come my renewal the best price I can be offered is almost double that of a new customer.
Looks like Truespeed has given up on their values and just want to make as much money as possible.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your feedback, and for being a valued customer with us.
Introductory offers apply to all new customers for the duration of their initial contract. When that term ends, renewal pricing becomes available, just as it was when you got in touch with us. If you choose not to renew, your service will move to our standard out-of-contract rates. While being out of contract gives you the freedom to leave at any time without early termination fees, it does come with a higher monthly cost. We really appreciate you renewing your contract, you’ve saved £144 per year compared to the out-of-contract price.
I had Bradley allen-ross & Dave…
I had Bradley allen-ross & Dave Williams install my wifi very friendly and was done extremely quick couldn't fault them at all.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the fantastic review! 😊
We’re thrilled to hear Bradley Allen-Ross & Dave Williams got your WiFi sorted so quickly and made the whole experience a friendly one too , that’s exactly what we aim for! ⚡️
We’ll be sure to pass on your kind words to them. Enjoy your super-speedy connection! 🚀
Service & Engineers Exceptional!
Had a really great experience with Truspeed and wanted to share some positive feedback.
Matthew Wick, our Network Engineer, was absolutely brilliant throughout the whole process. He was incredibly helpful, knowledgeable, and made everything feel straightforward from start to finish. Installing a new network can sometimes feel overwhelming as I've experienced, but Matthew explained everything clearly and made it all very easy to understand.
The installation itself was smooth, efficient, and professionally handled. You can tell he knows what he’s doing and takes pride in his work.
Overall, a top-quality service I’d definitely recommend Truspeed, especially if you get the chance to have Matthe install for you.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for this amazing review! 🙌
We’re delighted to hear you had such a great experience with Truespeed, and that Matthew Wick made everything feel simple and stress-free from start to finish — that’s exactly how it should be! 😊
We’ll be sure to pass on your kind words to Matthew; he’ll be over the moon to hear them. Enjoy your new network, and thanks again for the recommendation , it really means a lot! 🚀
Better service following initial disappointment
In March 2026 the first offer I got for renewal of a 300mbps contract was £43, nearly 50% more than the £29 for 2025. After discussion this dropped to £38, still over 30% more. This “best offer” represents over 50% more than I was paying two years ago.
So I bit the bullet and cancelled my Truespeed contrac on 20 March . As an existing customer willing to extend my contract I would have expected a better price more in line with what I was previously paying. They show no sign of being interested in their current customers, treating them as part of a captive market whose needs are not important.
Addition:
I called Truespeed again today 2 April and had a much better conversation with Dan than the calls described above. Specifically a better and acceptable offer for renewal of my contract, plus helpful advice about our landline contract to help keep our monthly outgoings down.
The 3* overall rating reflects the aggregate of the 1* earlier unsatisfactory process plus the much better performance today.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for taking the time to share your detailed feedback—we really appreciate you outlining both your earlier experience and your more recent conversation.
We understand how frustrating it can feel when renewal pricing doesn’t align with what you’ve previously paid. Our offers do change from time to time, and while we always aim to remain competitive, introductory pricing is typically available when first joining and may differ from renewal rates.
That said, we’re pleased to hear that your recent call resulted in a more positive outcome, with a renewal offer that worked better for you and helpful advice on your landline as well. It’s great to know that this conversation made a difference.
We truly value your feedback as it helps us improve both our pricing approach and customer experience. Thank you again for sharing your experience with us.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.