Gigaclear Bewertungen 37.739

Manasseh was an excellent agent: courteous, engaged, welcoming and professional. Renewal offer made and accepted very quickly.

After sales service mending my severed cable was speedy and handled in an extremely friendly way by all concerned.
One star missing because the cable I cut was only 3" below ground and was not marked or protected in any way. A frequent happening apparently. "Been gardening have you" said the engineer when he arrived.

I was called as my current contract was coming to an end. I was offered a reduced price to stay with Gigaclear and an additional discount when I informed them that they were not the only full fibre provider in my road

Baily was brilliant most helpful polite and friendly helped me renew my contract . was so easy to do

Great customer service , John went above and beyond to help .

Chloe was very helpful today. Secured a better deal for me than just accepting the auto renewal. Also helped with some technical issues with the node.

Your operator Neil was very good at his job. He was sympathetic to my needs very polite throughout overall I felt the phone call was it a good experience and fruitful.

Thomas was pleasant and professional, and quickly responded to my request with a contract I'm pleased with.

Very good, explained the next steps clearly. Couldn’t have been more helpful. Excellent keep up the good work

Quick, rapid agreement on price, no hard sell tactics. Polite and knowledgeable staff.

Justine was very clear with her diction ,very pleasant & professional. I felt like she wanted to keep me as a customer . Top marks!

Very helpful staff, great experience

John was excellent, very helpful and very knowledgable. I couldn’t rate him higher. Top service

John called to help with renewing our contract. He gave us a really good discount and it was all sorted in about 10 minutes without me having to do anything.

Called me to let me know my contract was due to end, which was great as I forgot when it would. Then proceeded to offer me the exact same deal that I am currently paying, when I was fully expecting to pay more. Very polite and professional service and a fantastic product that I will use for the foreseeable.

The overall service is very good, but is let down by a few avoidable niggles. The two stage process started with external connection which was straight forward. They brought the fibre upto the door and asked where the router was going. We showed them and, without entering the house they said it would be fine. 10 days later the techs arrived to install the router. When they checked with the stud/power tester our original location for the router was refused due safety (not being able to drill near pipes or cables). They then had to figure out a new route for the fibre. This involved going round the outside of the house and into the side wall. The whole installation took around twice as long. A simple survey, prior to installation, would have identified the issues and allowed time for a discussion on alternate options, the installers would then known exactly what was needed rather than making rushed decisions on the day of installation.

An easy process with clear intructions and communication throughout. Worked straight away with no issues.

Reliable service and so far good customer service!

Seamless transfer, great price, excellent installation and great signal as promised.

Anil was very polite and professional, listened to my requirements and advised on my options available, answering any questions with detail. From his advice and information I decided to remain with Gigaclear for another term against moving to another supplier.
HOWEVER GIGACLEAR WHY DO YOU NOT OFFER THE SAME OFFERS AND DISCOUNTS FOR LOYAL CUSTOMERS WHO HAVE BEEN WITH YOU FROM THE VERY START AS YOU DO FOR NEW CUSTOMERS?