Stratstone - BMW Leeds Bewertungen 

BMW Leeds - Worst experience in 30 years of buying cars. Got sold a very expensive car with body damage, undercarriage damage and numerous safety faults - alerted BMW Leeds within a couple of days of ownership - has been in local BMW dealership for over 25 days already and still can't resolve the faults. Leeds refusing to help or accept rejection of vehicle - lying and deliberately mis-sold the vehicle contrary to Approved Standards and now refusing to resolve the issues.

Booked a 9 am slot for air bag recall. By 15.30pm they hadn't even moved the car. They did give us a "done by 5pm" estimation but to have the car sitting there for 6 hours without it being looked at untill we walked back to the dealership to ask about it progress, only then did they stat doing the job. Waste of our day. We should have just brought it in at 3pm

Called at Stratstone BMW Leeds this morning and was met by Hari. She was very professional and friendly and helped me throughout. Excellent 👍

AVOID this branch at all cost. I have purchased a BMW car from them for 50 000 pounds, so not a cheap car, however they have been very cooperating and nice only until they had to , to secure the payment. It started with damage oil sump, which they tried to hide, then damage electrical seats, during the seats repair they damaged the exterior of the car, the sales person didnt even have a basic knowledge about the car, there were multiple lies from the sales person William Rushton when he tried to claim the damaged parts are obsolete and they cant provide replacement, which I later found out is not true at all, then he lied during the sale that I have run flat tyres, which I found out they were only PNCS type. It was a nightmare to get ahold of him everytime I tried to call. I also reported a lot of system faults that has been discovered on independent diagnostic centre, I brought the carf to them and they argued that all the faults are resolved even though it was still there and they havent resolved anything. They have also said during the sale that I do have international warranty ( which was important for me, since I travel to europe) , and fair to say I have found this out by very unfortunate event, when I needed to take my car to BMW service in Europe because my tail gate soft close stopped working and system showed the boot to be constantly open , so I was unable to drive. I reported all the faults and additional issues with the car 3 months before the warranty expired, they have tried everything possible to prolonge it till the end of warranty, 3x they have cancelled the appoitment, then they said they dont have courtesy cars, then they said suddenly I supposed to pay daily charge for courtesy car ( interestingly this has never been the case before...) and all of that caused that I was not able to get an appoitment and sort it out with them while warranty was still valid, I had to extend the warranty and go to different branch where they sorted it out straight way. There were many more issues and details, which I wont mention here, point is.. do not go there and dont trust them. Strongly not recommending this people.

Travelled from Scotland to collect a 2 year old car that had not been prepped to BMW approved used standards. There were various issues including a broken grille, bumper scuffs of 3 of the 4 corners, a dent in the back quarter panel and a deep scratch in the door. The proposed solution was £250 off. It was agrees that the issues would be fixed and I come back the following week, but I wasn’t even offered a lift back to the train station. I phoned 6 days later, 2 days before I was supposed to be collecting the car again, and the work hadn’t been started so they could not send me photos. They had also agreed as part of the sale to ceramic coat it, but refused to give me a certificate, and also said it would be possible to do the ceramic coating within 24 hours of a smart repair. Clearly the coating had never been applied (despite the walk around video commenting on it), and the strategy is to sell a shiny car as ceramic coated, stringing customers along. A whole host of excuses were provided along the way, including how much money they had spent prepping the car. The prep included replacing worn tyres, one of which had a puncture and carrying out a service that was 90 miles overdue. The sales manager implied it’s acceptable to cut corners form BMW AUC standards because they had bought a car into stock in bad condition and didn’t have the margin in it, or that I should cut them some slack as they weren’t making money. All the communications were fake apologies such as apologising that it had not met my expectations, as if it was the level of my expectations rather than the condition of the car that was the issue. Stratstone BMW are total cowboys and caricature car salesmen that give the motor trade a bad name. Not what you’d expect from a BMW main dealer.

Great service from start to finish especially as we had come from some distance to buy the car we had put a deposit on. I was made to feel welcome and felt there was a nice atmosphere around the whole place. Tristan was amazing to deal with and has communicated excellently in every way from prior to after buying the car.
Hari at front desk was polite and accommodating but must add she made a great cup of tea.
I would certainly recommend.

Avoid Stratstone BMW Leeds – extremely poor experience from start to finish.
I paid the £250 deposit during my very first conversation with the dealership, as I was serious about buying the car and ready to proceed. Unfortunately, once they had taken my deposit, the level of service was appalling.
I was repeatedly promised callbacks and updates that simply never happened. I constantly had to chase them myself and was repeatedly given timescales and assurances about the car being ready that turned out not to be accurate. Even on the day I had made clear was my final collection deadline, I received a video stating that the bodywork still needed preparation, despite previously being told the car would already be completed.
After nearly two weeks of poor communication, missed callbacks and misleading timescales, I lost all confidence in the dealership and cancelled the purchase.
Even then, the problems continued. I was told my deposit would be refunded immediately and would be back in my account within 72 hours. That promise was also not kept. More than a week later I still had no refund, and it was only after raising a formal complaint with Stratstone Customer Care and BMW UK that the refund was finally actioned.
The whole experience was incredibly frustrating. Quick to take my money on the first call, but after that I was left constantly chasing, waiting for promised calls that never came and being given timescales that were not met.
Based on my experience, I would strongly recommend avoiding this dealership.

The vehicle that was found by the Financial Ombudsman Service to be of unsatisfactory quality is now being advertised for sale again by the same dealership that sold it to me.

This dispute started in 2024 and dragged on for nearly two years, after I was sold a faulty special edition BMW (140i championship edition) that became too dangerous to drive within three months - while still being chased for payments. A situation that ultimately had to be resolved by the Financial Ombudsman Service.

I purchased a special edition BMW from Stratstone BMW Leeds with around 26,000 miles on it, expecting the quality and reliability that comes with a premium brand. Instead, I was sold a vehicle that was faulty from the outset.

The car had a serious engine fault which ultimately required a full engine replacement, as well as a failed rear differential and a long list of additional issues. The vehicle became so unsafe that it was parked up just three months after purchase because it was too dangerous to drive. Even BMW’s own internal engineer, after a short five-mile road test, described it as the worst vehicle he had ever driven and said he couldn’t wait to get out of it.

What makes this even more concerning is that the only people to have ever worked on the vehicle were Stratstone BMW Leeds themselves.
Despite raising these issues, Stratstone BMW Leeds repeatedly ignored my calls. I was forced to take the car to another BMW dealership for assistance, as I could not get any meaningful response. On multiple occasions, members of management at Stratstone BMW Leeds simply put the phone down on both myself and my partner.

Despite the vehicle being unsafe and unusable, BMW Financial Services seemed far more interested in continuing the finance agreement than addressing the fact the car was not roadworthy. I was subjected to months of harassing letters and phone calls chasing payments, while being left with a vehicle I could not safely use.

Stratstone BMW Leeds failed to engage properly at any stage - even after the Financial Ombudsman Service became involved. I was ultimately forced to escalate the matter.

The Financial Ombudsman Service has now upheld my complaint, confirming that my concerns were valid, the vehicle was not of satisfactory quality, and I was not treated fairly.

Even after the Financial Ombudsman Service issued its final decision, the matter was still not resolved within the required timeframe. BMW exceeded the deadline for implementing the outcome and only progressed the case after repeated chasing from both myself and the Financial Ombudsman Service. After nearly two years of dealing with this situation, it was extremely frustrating to find that even a final and binding decision did not result in prompt action.

What is particularly concerning is that, despite the vehicle's extensive history of major mechanical failures, the need for a replacement engine, the failed differential, and the findings that led to my complaint being upheld, the same vehicle is now being offered for sale again by the same dealership.

It should not take intervention from the Financial Ombudsman Service to force a company of this size to act fairly. Selling a faulty vehicle, ignoring the customer, pursuing them for payments on an unsafe car, failing to act promptly even after a final Ombudsman decision, and then placing the same vehicle back on sale raises serious questions about customer care and vehicle preparation standards.

Based on my experience, I would strongly advise others to think very carefully before dealing with BMW Financial Services or Stratstone BMW Leeds.

Very poor experience buying a used BWM from BWM in Leeds. Didn’t clean or prep the car for collection. Misled and lied to with complete incompetence thrown in for good measure. I paid notably more than other local comparable cars for the peace of mind of buying direct from the manufacturer. My advice is don’t! Avoid this dealership!

Only a fool would ignore all the negative reviews!
Check them out before you visit and walk away.

Car in for a regular service, they carry out a vehicle health check only to tell me the rear suspension needs to be replaced. £1000 pounds later it is replaced and the result is a car that makes a horrific noise. After weeks of them refusing to take calls or call me back to look at the car they take the car back in to charge another £400 to fix the problem they created “it’s just a coincidence” apparently that this problem started the same day the changed rear suspension. Absolute con artists avoid their service centre at all costs

We purchased a Mini here in Oct 25.
We paid significantly more than the book price - but if dealing with a dealer like this - you expect reliable and trustworthy relations.
We were sold 2 valet packs in the deal £200+ and were explicitly told that these could be redeemed at any Stratstone dealership - which was particularly important because we live in Stockport and do nt want to drive to Leeds to get the car valeted.
As soon as we try to redeem - sorry we can't do that - you will have to travel to Leeds.
I am quite reasonable - policy changes and organisations change. It is a shame that I cant get it done in Stockport or Wilmslow - but fine - please refund.
No refund. This is just not good business. I would not recommend working with the managers in this dealership.

Disorganised, terrible at communicating. They fraudulently tax a car in the old keepers name just to get me off the forecourt. I’m
Now currently in the process of handing the car back due to constant ongoing issues. Stay well away

I enquired about a car online and received only a video of the vehicle—no phone call or email. I followed up twice by both phone and email but received no response. I was interested in buying an X5 and was ready to proceed, but it seems they simply don’t care about potential customers. I was also told I would receive a callback, which never happened. Terrible service and I would not recommend them.

Read a lot of these reviews which put me of somewhat, I found my experience one of the Best I’ve had with main dealers,and I’ve dealt with a few,
BMW M60i I saw and asked for a detailed video , this came and I put a deposit down, I live over 200 miles from Leeds, the communication was good , I’m not the best to deal with and have lots of questions and I’m really fussy about my cars.
So I travelled up to view and collect car, I arrived and was promptly met by Helen , William and Charlie had answered all my questions before and understood I was in the trade and I was a very fussy person! By my own admission !
Back to Helen , she showed me the car and we went on a test drive , car needed fuel so we stopped, she very kindly filled the car up ! I was only expecting £25 fuel.
Back at the dealers the process of paying was dealt with and on leaving she gave me water and coffee for my return journey .
Helen answered all my questions, I was given as much time as I needed to complete the purchase.
I would make the journey again to Stratstone Leeds just for the excellent experience I’ve had with dealing with them.

I purchased the premium guarantee on my car with Stratstone, with this I was told I could get my car repaired at any Strastone garage.
Staff at this branch were unhelpful over the phone. They kept offering to call me back and never did, over 4 days, clearly an excuse to not deal with my repair.
I am having to take my car to another (much more helpful) Stratstone garage which is over an hour way to get mine fixed. Which is annoying as this is my local Stratstone, which is only 10 minutes from me.

Your service dept is a joke. I booked my car in for a 9am drop off. I waited in showroom as I live some distance from dealership but my car wasn't worked on until 4pm. 10 minutes later my car was ready & charging correctly so you said. On return home my car still had the fault which was limiting charging at 4kw instead of 7kw. I wasnt convinced so booked into another dealership who confirmed a problem with charge module. I have had previous issues with Stratstone leeds but gave them benefit of dought from a previous issue. When I bought my 2025 i4 we discussed any car can have issues, but it's how they are dealt with. Again you failed to even discuss the problem. I won't fall for it again. I WILL NEVER BUY ANOTHER CAR FROM YOU AGAIN. WHAT A SHAME.
Please don't reply to my review saying contact customer service as they don't care either.

Once again a fab service, had a lovely chat with Hari who, as always, was super smiley and positive. Always the best help which will always keep us coming back!

** DO NOT DEAL WITH ** Regrettably a cliched dreadful experience with this business that apparently represents BMW. Unethical sales behaviour to secure the PCP sale. Guess what, when it comes to claim the complimentary service, the person has left the business and the leadership team wash their hands of it. No thought for long-term customer value and customer experience. VERY POOR organisation indeed. Never again.

If you want anything done don’t waste your time with anyone except for Nathan he gets things done. Highly recommend