Ordered new BMWcar from Stratstone Harrogate 14/4/26. Had to cancel order on 15/5/26. Took over 2 months to get my deposit refunded and this only happened after I threatened Court action and involved... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... Mehr ansehen
Unternehmen hat geantwortet
From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... Mehr ansehen
Unternehmen hat geantwortet
Fantastic service! I cannot recommend Stratstone - BMW Harrogate enough, Tristan, was brilliant and so helpful, he did everything to make it easy and the best experience, even down to coffee, gift ch... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Autohändler
- Kfz-Prüfstelle
- Automobilhersteller
- Kfz-Reparatur und -Wartung
- Ölwechseldienst
- Gebrauchtwagenhändler
Vom Unternehmen geschrieben
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Vom Unternehmen geschrieben
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktinformationen
Princess Royal Way, Pannal, HG3 1LG, Harrogate, Vereinigtes Königreich
- 01423 855500
3,1
Akzeptabel
237 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Stratstone - BMW Harrogate
Hi Greg,
We appreciate you leaving us a review - thank you!
Have a nice day!
Customer Services
Good collity cars and honest
16. Mai 2022
Antwort von Stratstone - BMW Harrogate
Hello,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
very good service
16. Mai 2022
Antwort von Stratstone - BMW Harrogate
Hi Rodney,
Thank you for your positive review.
We're always happy to help!
Have a great day!
customer Services
Antwort von Stratstone - BMW Harrogate
Hi,
Thank you for such a positive review.
Have a wonderful day!
Customer Services
Antwort von Stratstone - BMW Harrogate
Hi Shaun,
We are delighted to see such a positive review.
Have a great day!
Customer Services
First time using Stratstone having…
First time using Stratstone having recently moved from Kent. They maintain BMW high standard of service. Professional and efficient service. Very happy to return to Stratstone for future business.
6. Mai 2022
Antwort von Stratstone - BMW Harrogate
Hi Keith,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Excellent Service.
4. Mai 2022
Antwort von Stratstone - BMW Harrogate
Hi Paul,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
Lovely garage
Lovely garage , no feeling of pressure and very professional team of staff, would highly recommend
3. Mai 2022
Antwort von Stratstone - BMW Harrogate
Hi,
Thank you for giving the BMW branch in Harrogate such a great review!
It really means a lot to us.
Thanks again!
Customer Services
It was an absolute pleasure dealing…
It was an absolute pleasure dealing with Ike when purchasing my approved-used 8-series. The dealership is excellent, with friendly staff, and is easily accessible by both road and the nearby train station.
30. April 2022
Antwort von Stratstone - BMW Harrogate
Hello,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
I have purchased BMW cars from…
I have purchased BMW cars from Stratstone for approx 30 years so as a
customer I have always been satisfied with the car and with the sales team.
30. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Beverley,
Thanks so much for the review!
Our team takes pride in providing excellent customer service.
Take care,
Customer Services
Thank you Andy Karwowski
Thank you Andy Karwowski for your kind advice and support. I look forward to the arrival of my new mini! Great to do business with you.
27. April 2022
Bewertung ohne vorherige Einladung
Antwort von Stratstone - BMW Harrogate
Hi Ruth,
Thank you for taking the time to leave us this positive review!
It’s lovely to see you had a great experience with us!
Customer Services
Great service however curtesy cars…
Great service however curtesy cars should have at least a quarter tank in so you can actually drive home!
26. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Nathalie,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Took car in for a service
Took car in for a service. All work done within time specified and rung me if anything else was needed. Going back to upgrade my sat nav in a week or so. Courtesy car was great. All good. Thanks kris
21. April 2022
Antwort von Stratstone - BMW Harrogate
Hi,
We appreciate you taking the time to review us!
I am very pleased everything was handled to your satisfaction!
Enjoy your day!
Customer Services
Excellent dealership
Excellent BMW garage and probably the most efficient and professional car dealership i've ever dealt with. Everything was made very easy with initial online enquiries followed up with e-mailed brochures and arranging of a test drive. Salesperson James was very knowledgeable and very easy to deal with. The whole process was made very easy and I got all the information I needed to make an informed decision on the car. All the paperwork was dealt with electronically and collecting my car was a real pleasure. I'm very satisfied with the car and also with the whole way I was dealt with. I would thoroughly recommend them as a dealership.
20. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Stroma,
Thank you for the review and recommendation!
We love to hear when team members provide great customer service so I will be sure to pass your kind review over to James and the leadership team at the BMW branch in Harrogate.
Customer Services
Tried to get me to replace front and…
Tried to get me to replace front and rear discs and pads at £1200 when didn’t need doing
20. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Mark,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
The service front desk is a nightmare……
The service front desk is a nightmare… getting through by phone is nigh on impossible. Promises to ring back are slow or don’t happen. The feeling I get is they are more interested in parting you from cash than being of service. As far as I can tell the technical repair work carried out is highly professional but hard to be sure as you end up talking to a front person rather than a technician. Would only use them if absolutely necessary as they do have the sophisticated BMW diagnostics to repair a complex modern BMW.
15. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Michael,
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Highly recommend Bmw Harrogate very…
Highly recommend Bmw Harrogate very professional from booking to Service and Collection. Thank you James
12. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Arfan,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Buying my BMW
Very happy with the service of buying a BMW from them, I was greeted by James Lock on arrival, he was helpful, friendly and professional throughout, I would recommend them and him if you are interested in a BMW.
Never felt any pressure to buy and everything about the end sale always felt fair.
9. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Moray,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
All great -- efficient & on time.
6. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Simon,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
I received brilliant customer service…
I received brilliant customer service from Cris.
Harrogate BMW is a stand out dealership especially in comparison with others I have used.
5. April 2022
Antwort von Stratstone - BMW Harrogate
Hi Chris,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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