Went in with query air con issues after a regas the previous week. Matthew was welcoming and efficient. He kept me up to date with the status and then upon completion read out the engineers report. Re... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Didn’t actually fix one of the two issues with the car, central locking is still faulty. Have to return but can’t get an appointment until October.
Product knowledge and also tailoring products to meet my needs and budget. No up selling took place which I made clear I was not interested in. Issue resolution was swift on the points I raised at the... Mehr ansehen
Unternehmen hat geantwortet
I don't mind travelling to Warrington to have my car serviced here as I'm treated like a valuable customer and the work which has been done on my etron has been fantastic everytime. My local Audi d... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Autohändler
- Kfz-Prüfstelle
- Automobilhersteller
- Kfz-Reparatur und -Wartung
- Ölwechseldienst
- Gebrauchtwagenhändler
Vom Unternehmen geschrieben
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Vom Unternehmen geschrieben
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktinformationen
Charon Way, Gemini Retail Park,, WA5 7YD, Warrington, Vereinigtes Königreich
- 01925 358 822
3,6
Akzeptabel
160 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A breakdown in communication
A breakdown in communication. Resolve satisfactorly by Warrington's service manager
12. Februar 2026
Antwort von Stratstone - Audi Warrington
Hello Stephen,
Thank you for your review and for recognising the team's efforts, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Stratstone Brand Customer Services
Incorrect information given / was over…
Incorrect information given / was over priced for jobs that don’t need to be done
4. März 2026
Antwort von Stratstone - Audi Warrington
Hi Tammy,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
Antwort von Stratstone - Audi Warrington
Hello Bob,
Hollie will appreciate you leaving this a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
⭐ 1 Star
⭐ 1 Star – Extremely Poor Experience
I paid a £500 deposit to Warrington Audi in November 2025 and was told it would be refunded. Months later, I still have not received my money back.
I have called multiple times and spoken with management, including Anthony, and each time I was promised the refund would be processed. Despite these repeated assurances, nothing has happened and I am still waiting for my £500.
Chasing your own money for months is completely unacceptable for a dealership representing a major brand. The lack of accountability, communication, and follow-through has been incredibly frustrating.
If you are considering dealing with Warrington Audi, be very careful about paying any deposit and make sure you have everything in writing.
I am still waiting for my £500 refund and expect this matter to be resolved immediately.
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von Stratstone - Audi Warrington
Hello Mazhar,
Thanks for sharing your feedback on your experience with Stratstone Brand. We appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
The staff lovely welcome from reception…
The staff lovely welcome from reception right through to leaving keys and collecting keys keep you updated on your car and if you have any problems they sort them best Audi garage I have been to
16. Februar 2026
Antwort von Stratstone - Audi Warrington
Hi Marianne,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with our staff at the Dealership.
Have a lovely day!
Stratstone Brand Customer Services
Antwort von Stratstone - Audi Warrington
Hello John,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Good experience Andy was very helpful…
Good experience Andy was very helpful and arranged everything I needed including a courtesy car whilst my vehicle was in for a service and some additional repairs
27. Januar 2026
Antwort von Stratstone - Audi Warrington
Hello,
Andy will appreciate you leaving this a review - thank you!
Have a nice day!
Warrington Audi Customer Services
AVOID AVOID AVOID
If I could give 0 stars I would. I had the car for 9 days before the appointment. All bodywork was done before i collected the car. While at the branch, the car got multiple dents and scratches. I complained and was completely ignored. I had to repair the damages myself. Disgraceful company.
31. Januar 2026
Antwort von Stratstone - Audi Warrington
Hi,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Warrington Audi Customer Services
Awful Customer Service - beware of this dealership
Purchased a vehicle in January, paid a £1000 deposit. Waited over a week for delivery to be told they couldnt supply as it had been in an accident. I have been waiting on a refund since the 22nd january and still not received despite the dealership telling me "it has been paid". I have been fobbed off. Absolutely Awful customer service. I would never now purchase a vehicle from this dealership. Buyer Beware.
22. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Stratstone - Audi Warrington
Hi Simon,
Thanks for sharing your feedback on your experience with Warrington Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Antwort von Stratstone - Audi Warrington
Hello Pollitt,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Very helpful staff
Very helpful staff. Kept up to date throughout. Nothing too much trouble for them. Excellent service from start to finish.
21. Januar 2026
Antwort von Stratstone - Audi Warrington
Hello Richard,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Great experience and battery changed
20. Januar 2026
Antwort von Stratstone - Audi Warrington
Hello Mike,
We appreciate you leaving us a review - thank you!
Have a nice day!
Warrington Audi Customer Services
The staff at Warrington Audi have…
The staff at Warrington Audi have always been very helpful and courteous. As an older customer I appreciate the time and patience given to me.
7. Januar 2026
Antwort von Stratstone - Audi Warrington
Hello Jacqueline,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
Q4 e-tron needed a sensor replacing…
Q4 e-tron needed a sensor replacing after 2 years and service was also due. Person dealing with us did not seem the most competent; needless to say I don't believe the car was serviced and after calling back 3 times to clarify they still don't seem sure what was done or not done. Very disappointing as they needed the car for 2 days and now it looks like it needs to go back in for the service which was never done.
10. Oktober 2025
Antwort von Stratstone - Audi Warrington
Hello,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Antwort von Stratstone - Audi Warrington
Hello, Paresh
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Warrington Audi Customer Services
I would give it 0 stars if I could
I would give it 0 stars if I could. Terrible customer service, cancelled my courtesy car at 4.30pm the day before which is included in my service package. Kept the car from 9.30am until 5pm just to do an oil change. Staff unhelpful. Already dreading coming back for the service. Wish I wouldn’t have taken out the service package then I could just use Kwick fit who always serviced my last Audi and valued and looked after their customers. Avoid at all costs.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stratstone - Audi Warrington
Hi Molly,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Extremely Disappointing Experience
I left a deposit on a car transferred from Manchester Audi, inspected it, and had work carried out, only to be told on the day of collection that it had been sold and collected back by Manchester Audi. The deposit then took far too long to be refunded.
A higher-spec replacement was offered (with higher mileage), which I accepted at a slight discount, but the process was riddled with mistakes. My original deposit wasn’t deducted, optional extras I hadn’t requested were added and appeared to be built into the price, and transparency was poor.
On collection, the car couldn’t be taxed online due to the previous owner’s status, meaning a trip to the Post Office. A valet charge was also on the invoice, yet the car was poorly prepared, the windscreen was filthy. For the price paid, I’d expect a proper valet.
The V5 took almost a month and only arrived after chasing. I was also promised mats and a boot liner; months later I’m still waiting for the mats, and emails now go unanswered.
For a first Audi purchase, this was a very poor experience with numerous avoidable errors and virtually no aftersales support. Well below what I’d expect from a premium dealership.
7. September 2025
Bewertung ohne vorherige Einladung
Antwort von Stratstone - Audi Warrington
Hi Paul,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Warrington Audi Customer Services
Antwort von Stratstone - Audi Warrington
Hi Mark,
Thanks for sharing your feedback on your experience with Warrington Audi . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Warrington Audi Customer Services
Appalling service when requesting an…
Appalling service when requesting an electronic copy of our service history. 3 calls to the dealership that the team just ignore. Tried going via the stratstone portal and so far over a week later and still nothing to show.
Funny as don’t get any delays when charging £500 for a basic service!!! For a premium brand it’s just not good enough!!!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Stratstone - Audi Warrington
Hello,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
I'll chase this matter up straight away for you with the Head of Business and I'll ask that you are contacted as a matter of urgency.
Again, I do apologise for any inconvenience this may have caused.
Warrington Audi Customer Services
Booked in for oil service and fuel…
Booked in for oil service and fuel filter change. All jobs completed in time. Brilliant service. All staff in showroom very polite and attentive. Excellent customer service.
20. November 2025
Antwort von Stratstone - Audi Warrington
Hello Jeffrey,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
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