Luggage Point Bewertungen 1.421

Very helpful service. Lost my passport and a good samaritan handed it to the luggage point, wrote them an email and they confirmed they have it and came to pick it up before 14 days

I was greatly assisted by Iain in the Glasgow Airport office of Luggage Point in tracking down and then delivering my beloved AirPods.

He was extremely courteous, informative and patient with my requests for information, including detailed postal options, and I received the AirPods soon afterwards. So, this actually turned a very annoying and frustrating experience into a pleasant and even uplifting one. Much appreciated.

Luggage Point were absolutely wonderful. I had left my medical bag on board the plane with vital medical equipment in it, so I was in full panic mode, I was beside myself. Once I had found the email, and contacted them explaing everything, all was absolutely fine. Evie, and Julie were great, very reassuring, and explaining everything. I even had a phone call to say my bag was on its way today, and it arrived a little later. I can't tell you how relieved I am, and so grateful to everyone at Luggage Point. 💝

On arriving home from our trip I called to report a left brief case (in gent’s toilet) at the luggage return). I received a return call about an hour later and told I could pick up the briefcase at my convenience. Because it was a same day return there would be no charge! Morag and her colleague were helpful, polite and extremely efficient and professional.

I accidentally left my purse at the airport on departure and was understandably very worried. Within a short time, it was listed on the Lost & Found site and I was able to complete the online form. I received an immediate response, which instantly lifted a huge weight off my shoulders.

Iain was friendly, polite, responsive and professional throughout. The service from start to finish was excellent, and I’m incredibly grateful to have my purse safely returned.

Thank you for such an efficient and reassuring experience.

I managed to leave behind a watch with high sentimental value at Glasgow Airport yesterday and only realised it when I was on board the flight. We immediately called Luggage Point at Glasgow Airport and Iain immediately went to the security area but could not retrieve it at that point. However this morning we went to that airport and he had it for us and I am absolutely delighted.
Thank you so much for being so diligent and caring about something that has not much value but is precious to me. Thank you Iain and the team at Luggage Point at Glasgow Airport.

Discovered my husband hand lost his phone after late night return to Edinburgh airport. Called this morning and spoke to a lovely lady named Julie and who told me it unfortunately hadn’t been handed in at the time but took all my details and gave me information to check online later in the day. Within half an hour I had a call back to say phone had been found and we could go collect it. Cannot ask for better service.

Great service & communication from staff at Edinburgh Airport

I had an EasyJet flight back from Sharm el Sheikh yesterday where unfortunately I left a shoulder bag containing very valuable items such as an IPad, iPods, hearing aids and personal items. EasyJet were no help in locating the bag at Birmingham airport but advised me to contact Luggage Point by email which I did at 2 am! I received a reply at 9.0 am that morning from Evie which allowed me to provide her over numerous emails a screenshot of my IPods from “Find my Phone “ from Apple showing the bag was still on the plane at the stand having arrived at 11.30pm.
She had someone retrieve the bag and I arrived at her Luggage Point kiosk in the main terminal just as she was checking the bag. Her team and she herself had worked wonders in retrieving such an important item for me.
Unbelievable service by her and her team.
Any items not of lost luggage but left at the airport or on a plane - go to them. EasyJet are hopeless as they only respond online
I hope this helps others.

I am trying to contact Birmingham Luggage point to enquire about my item I have been told (by the airline) is in their possession. I am trying to arrange collection and need to know the cost and where / how to retrieve the item and when the desk is open. I'd like to confirm they have the item before setting out as I've only heard from the airline so far. however the phone line (03302230893) menu options 1, 1, 3 to speak to the correct person rings off after 1 minute everytime. I have tried repeatedly (26 times this morning) and had no answer. At one point 5 or 6 calls were dropped after just 1 ring, which suggests someone on the other line was purposely hanging up. Very disappointed and now face driving to the airport with no info and a possible wasted journey to the airport to retrieve my item.

Iain was most helpful and courteous when asking us to provide specific details of our lost item. We were not able provide all of the necessary information but sufficient to enable him to identify our property and was most personable when we went to collect it. Thank you

Julie Fenwick has been exceptionally excellent at her customer service and has resolved my issue effortlessly. My daughter who had a wheelchair assistance was been treated properly at the airport and in panic and haste and left her Electronics Bag at Security. I am Harshala's mother and was not happy with the treatment she recd by the Ground staff. Sitting in India, there was so much i could do. But when i called luggage-point, Julie managed to find everything for me. She was God sent Angel who solved everything effortlessly for me. She is the Right girl for customer service who simply turns frowns into Smiles. A Big 'Thank you' to Julie.
Pls celebrate this. You have a beautiful caring compassionate kind staff on board who understands.

Thank you Evie for helping locate and return my lost item at Birmingham Airport.

I really appreciate how helpful and efficient you were throughout the process, as it made things a lot less stressful than I was expecting. Great service all round!!

Thanks again, and it's very much appreciated!

My return flight was delayed so I couldn’t collect a confiscated item as planned. Birmingham airport’s Luggage point (Hayat) responded via email quickly and were very helpful.

Dear company, you are so great! My stuff were taken by customs and after filling up a tiny note with details, then after the shift of the employee from customs ended he also did his part. Later on I went to the website and fill up as guidance from the tiny note I had to decide what to do with my property. Eventually I managed to get it back as it was pressious gift from my beloved dad who passed away few days before my flight. Recently I had query from customs in Sofia Airport and they are looking forward to have you there as they experience huge amount of such properties they must throw away on a daily basis. I do not want to comment on the angry travellers who can’t pack, store or wrap their bags. I will always recon you and would love to assist you internationally. Keep it up! Till next time <3

Good experience with Evie who provided great customer service. Prompt reply and delivery and reasonable cost.

I lost my scarf at security when I left Birmingham. The friendly gentleman produced the missing item in no time- I was chuffed at having my treasure back with such great service.

First they said my item couldn't be found but then said that was a mistake and offered to post it.

However, it's unbelievable that posting a small pen sized item would cost £10 of "admin" fees and another £10 of postage (for the cheapest untracked service!). It was cheaper and faster to buy a new item from Amazon which is somewhat ridiculous.

Within the airport I was quite positive to be told that I could get the item back if I paid the postage and it all seemed very organised. That gave me a lot of confidence. But then a lack of a proper process and the need to email back and forth really took the shine off. Then the mad fees totally ruined it.

Overall, a good demonstration of how to turn a potentially slick process into a disaster.

Outstanding ! Lynn and Sophie In the Glasgow Airport office were amazing .
They helped my daughter be reunited with her bag which consisted of some treasured items which meant so much to her .

She was so upset on the flight home .

I called through to Lynn after we arrived home and she could not be more pleasant and helpful .

I contacted them on the 18th of December, found my bag and everything, paid on the 20th for it they never sent it and I had to send them a message yesterday on the 7th January to remind the to send them. They finally replied and said they’d send it and when I asked how long would it take got no response. Now I’m left with no bag which had important things in it. Very poor.