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Dear company, you are so great! My stuff were taken by customs and after filling up a tiny note with details, then after the shift of the employee from customs ended he also did his part. Later on I went to the website and fill up as guidance from the tiny note I had to decide what to do with my property. Eventually I managed to get it back as it was pressious gift from my beloved dad who passed away few days before my flight. Recently I had query from customs in Sofia Airport and they are looking forward to have you there as they experience huge amount of such properties they must throw away on a daily basis. I do not want to comment on the angry travellers who can’t pack, store or wrap their bags. I will always recon you and would love to assist you internationally. Keep it up! Till next time <3