I am trying to contact Birmingham…
I am trying to contact Birmingham Luggage point to enquire about my item I have been told (by the airline) is in their possession. I am trying to arrange collection and need to know the cost and where / how to retrieve the item and when the desk is open. I'd like to confirm they have the item before setting out as I've only heard from the airline so far. however the phone line (03302230893) menu options 1, 1, 3 to speak to the correct person rings off after 1 minute everytime. I have tried repeatedly (26 times this morning) and had no answer. At one point 5 or 6 calls were dropped after just 1 ring, which suggests someone on the other line was purposely hanging up. Very disappointed and now face driving to the airport with no info and a possible wasted journey to the airport to retrieve my item.
Antwort von Luggage Point
Dear Dan,
We're sorry to hear about the difficulty you experienced in trying to get through to us earlier today. We did speak with you on the phone at 11:27am and followed up promptly with an email at 11:37am, which included full instructions on how to retrieve your item - as well as a direct contact number for any further assistance.
At the time of your review, the item had not yet been formally handed over to us by the airline (Qatar), which unfortunately limits what we can action until it's in our possession.
We do appreciate how frustrating this must have been and thank you again for getting in touch. Should you have any further issues or questions, feel free to reply to the email or use the direct number provided.