Rip off admin and postage fees
First they said my item couldn't be found but then said that was a mistake and offered to post it.
However, it's unbelievable that posting a small pen sized item would cost £10 of "admin" fees and another £10 of postage (for the cheapest untracked service!). It was cheaper and faster to buy a new item from Amazon which is somewhat ridiculous.
Within the airport I was quite positive to be told that I could get the item back if I paid the postage and it all seemed very organised. That gave me a lot of confidence. But then a lack of a proper process and the need to email back and forth really took the shine off. Then the mad fees totally ruined it.
Overall, a good demonstration of how to turn a potentially slick process into a disaster.
Antwort von Luggage Point
Dear Keith, thank you for your honest feedback. We're sorry that your experience fell short of expectations.
We completely understand how frustrating it can feel when the cost of recovering an item seems to outweigh its monetary value, particularly for smaller or lower-cost belongings. Our fees, including the admin charge, are in place to cover the real operational costs of collecting items from secure airport zones, logging and storing them safely, and processing returns. Even for small items, the work involved is the same.
We do offer the most economical return option available via standard untracked Royal Mail, but we also offer tracked alternatives for those who prefer additional reassurance.
We're grateful you took the time to share your experience, and we’ll reflect on your comments as we continue to refine the process. If you'd like to discuss this further or provide more detail, please don’t hesitate to contact us at info@luggage-point.co.uk