BRICOFLOR.co.uk Bewertungen 

I can't believe there are so many negative comments on Bricoflor Ltd. If I'd seen these comments, I'd have avoided buying from them. I ordered some cork flooring from them as they gave a big discount. The flooring came from a manufacturer called Cortex in Portugal and on the website it says arrival was between 8-10 working days. I paid on 2/2/23 and because the flooring hadn't arrived, nor did I receive a TNT number which they said I'd received very soon, I sent them an email to follow up on the order. They then sent me a screenshot of a note saying the date of arrival wasn't guaranteed. This note was sent a day after I'd paid. The flooring arrived an none of the planks aligned and their were damages. They asked me to check all the planks. That's crazy!

I finally asked for a refund and they said I had to wait for the manufacturer Cortex to confirm it's their fault and I wouldn't have my refund unless the products were shipped back to Portugal. However, by law, Bricoflor Ltd has the legal obligation to refund me within 14 days upon my request for refund and to arrange for collection of the faulty product because I entered into contract with them but they just ignore their obligation. The faulty flooring are still sitting in my property in the hallway, causing immense discomfort.

They let Cortex arrange for collection and Bricoflor just sent me an email on the day of the collection, not taking into consideration people have their lives and notice had to be given earlier, not on the day. But I accommodated it, moved my prior arrangements to another day but the courier didn't arrive. I chased them again and they set one day only to change it at the last minute. One day I waited from morning to evening but the flooring are still in the house today.

All Bricoflor says was, "OK, leave it with me" but they don't care. They sent me an email this morning that someone was coming today expecting me to leave everything behind to accommodate this.

One lady called Leah in customer service was very rude. I expressed my frustrations about the discomfort of 33 packs of flooring laying at the hallway, a chipboard and a pallet in the front yard, and she took offence of me and hung up on me towards the end of the conversation. Come on, she's in customer service and should expect frustrations when they can't deliver what they'd promised again and again and again. I called back and I was put on hold with a voice machine saying to wait as I was in queue 1. The message went on and on and then I went to a voice machine saying to call back as they're off hours. Come one, it was in the morning on a Tuesday that I called and I'd just spoken with her. She just sent me an email, with "...We understand your frustation but best assured, this will be resolved. However, we do not more time to coordinate with the courier. Kind regards, Leah". That's customer service!

I had to request for the email of the CEO who wasn't very helpful either and doesn't seem to know his legal obligations. My refund is still being withheld and the products are still sitting in the house. I sought legal advice and wrote to the CEO that I'm taking Bricoflor Ltd to Consumer Court and explained their legal obligation but they don't seem to care less.

Honestly, it's not worth working with them. They may offer you a customised price but really, it's not worth it because they have very poor customer service and most importantly, they don't want to assume their legal obligations.

I caution anyone who wants to buy from them - check out all these negative comments. They have more negative comments and very few positive ones.

Raquel Fernandes

Näytteiden toimituksessa kestää yli kaksi viikkoa ja sähköposti kyselyihin vastataan eri kielellä tai ei lainkaan. Ei saa myöskään linkkiä mistä pääsisi seuraamaan pakettia.

I bought about 35m square of Granorte cork flooring, which was on offer. The price really was substantially better than I could get elsewhere. The customer services team were pleasant and responded promptly to the inquiry I made about delivery and inspecting the flooring on arrival. The flooring was delivered within five working days on my day of choice (I got the impression that had I asked for it a day or two earlier, they would have obliged).

My only slight negative was that the delivery company deposited the flooring on a pallet. This couldn't be carried any way up the stairs by the delivery person. I live in a second floor flat with no lift. It would have been good to know this in advance. In the event, I had to unpack the pallet on the carpark below and take 19 packages of flooring, one by one, up a staircase at a time. This took an hour. The delivery driver also left the pallet; I asked him to take it away and he said no, and suggested I just leave it on the carpark. I said that was flytipping. So now I have a pallet to dispose of. I don't have a car. I appreciate that Bricoflor is not the delivery company; but they do choose the delivery company (I'm certainly not in control of it, haha). So - I feel like this is a point where the experience is a bit less than ideal.

Overall tho - the flooring looks beautiful, and is less expensive than elsewhere; and was delivered promptly.

We ordered the Granorte Naturtrend Cork Flooring after reading the extensive information on the Bricoflor website. We had many queries which were dealt with efficiently and professionally ie. could this be used with a dog resident in the house, ensuring we had the confidence to go ahead. We also wished to place the order but have it on hold until we requested it to be delivered, this was done and worked beautifully. We had two further orders, having decided to place it in more rooms. The delivery was prompt and efficient. The flooring looks amazing and is even better than we had hoped.
We personally rate the flooring and Bricoflor, without reservations as 5 -☆

I ordered a quantity of Marmoleum Click Tiles from Bricoflor in January. They advised that these were currently out of stock and offered me the option to cancel. I kept the order in place and Silvi kept me informed about the delivery date which turned out to be two weeks earlier than first estimated.
The actual courier delivery (Palletways) turned out to a little nerve racking, but after three attempts, the tiles arrived in good condition. Again, Andreea was very helpful chasing the courier company.
So in summary: All's well that ends well

We desperately needed some carpet for an event we were taking part in. We found this company online that offered next day delivery. We called in advance early in the week to get some reassurance, that if we ordered, could we get it for Wednesday, Thursday at the latest. They told us it was possible. A few days later they emailed us to say they've noticed we've requested delivery for a particular day, and if we want it delivered on that day its classed as express delivery and we'd have to pay an additional £35 (even though we ordered in advance). We were told to reply to the meail by 11am that day if we wanted our order - we found this rather odd but replied within an hour. A few hours later we get an email to say our order has been cancelled. We called to find out what was going on and the representative was rather unhelpful. First, they claimed they never received a reply, and then they tried to say they don't have the stock they're advertising and have to place an order with another manufacturer to get it (again, very odd). Their whole attitude was implying it was all our fault, and we got the feeling they had no idea what they were doing or how to deal with customers. They were very unhelpful and unreliable and we would avoid them at all costs!

Emailed regarding the quality of the flooring, no acknowledgment of the flooring being poor and cheap. there were lines like scratches in every single panel. Instead received rude customer feedback saying that all the problems were due to me not telling them instantly and therefore all responsibility was on me. The floor is difficult to work with and due to the quality, will not stand for very long. extremely disappointed with this companies attitude.

EDIT: there is false information about them contacting me multiple times, they only contacted me once, and then ignored my response when I informed them about the quality of the flooring given. Again by the response they have given here is a copy and past of the email I sent them. No acknowledgment of the poor quality and blames the customer. very poor service

After not receiving my order after 2 weeks, I made an enquiry to be told that there are never any problems (except for mine, obviously) and that the issue was caused by the delivery address being wrong.
How can the delivery address be wrong but the same address for billing be correct?!
Three days later, I was told on the phone that the problem was because I am incompetent...!

I had found the perfect wallpaper, but having read the reviews was reluctant to order. However, I have had no issues, ordered and delivered as stated. Very happy.

Be aware of the STRICT 14 days returns policy
Unlike many other companies who are sympathetic and understanding to different circumstances Bricoflor are none of these

Order arrived with damaged goods. We requested a replacement and keep receiving notice it has shipped, but never arrives. Have reported it to Bricaflor and have been told it's not their problem, they just a middle man. We need to take up the battle with their offshore suppliers and they don't want to hear about it.
Wish we had read the reviews here before using them! We will be taking this up with the UK Consumer Rights.
Order Number: 700031502

Terrible AVOID LIKE THE PLAGUE - NOT A UK COMPANY, NOT TO BE TRUSTED!

AVOID AT ALL COSTS.

If you’re expecting to receive flooring or any products offered by Bricoflor in the delivery time stated on the website then BUY ELSEWHERE.

I ordered flooring a month ago and still no idea where the order is or when it will be received. All they can tell me is it’s left the warehouse. No communication, no updates, no offer to rectify the issue when confronted and zero responsibility taken for their misleading and outright false advertising.

Extremely poor customer service!!

No returns after 14 days. I think this is ridiculous. Wallpaper Direct gave me a refund for unused rolls several weeks later. Awful customer service and won't use them again.

Knowing you only get a sample smaller than an A3 price of paper I ordered 2 samples of the same (yes I know very cheeky). I was charged £5.95 delivery - was ok about this. However my sample has finally arrived but is only 1 piece of paper small than an A4... and the franked letter states they paid £3 for the actual postage.

Unhappy because the little bit I received doesn’t show the whole repartition.

So glad I found these reviews before placing my order. Would rather give up my lovely wallpaper then go through the same as some of these others.

Astonishingly incompetent - True story. I wish I'd read these reviews first before placing an order. Two months from ordering, still no floor despite numerous calls to which various excuses were offered in response. For the first couple of weeks it was "stuck with the courier", then that turned into "whoops sorry we completely missed your order, we'll send it next week", at the moment we're on "it's ready to ship, we'll send you the tracking information". Oh my naivety; I should have asked for the tracking information over the phone last week. I asked for it this week and was placed on the obligatory hold for 15 minutes while they rummaged through the excuses playbook once again. After a while the line just went dead. As I write this I'm number two in the queue and have been for about 20 minutes... and now I've been booted out of the queue and told to send them an email. If you've made it this far through the vitriol, congratulations! I hope it's proved informative. Honestly, unless you want to use this as a distraction to see you out of lockdown, do yourself a favour and buy whatever this company purport to be selling from somewhere else.

Update following Pauls reply - which amazingly is the fastest response I've had to any of my interactions with the company. Fellow buyers take note, the advice to "all the other people in a similar situation" suggests my experience is unfortunately not unique...

Paul; I shall send you an email.

+++Great products!
+++UPS shipments to Finland (from Germany?)
+++Finnish native person answer questions very quickly

--- Quite slow order processing
--- Everytime ( 3 orders) have to ask tracking details for shipment

As with many reviews i've since seen on here, very disappointed with the service from this company!
Ordered wallpaper on 15-1-21 told 5-7 days delivery, initially schudeled for the 26-1-21 then changed to the 27th am delivery slot......not recieved.
Called them on 28th to cancel order was told i had to e-mail them, promptly done. Then checked tracking information and the product has no delivery estimates and apparently still in Germany. Had no communication from the company and confirmation of cancellation, putting aside Brexit and Pandemic there is no excuse for poor communication especially when you are so quick at taking payment! Absolutely appalling service!

Its amazing what a bad review will do, just been informed from Bricoflor that my delivery is in customs waiting to be cleared. Strange that UPS claim its in transit in Herne-Boernig, Germany!

Terrible Service from start to finish!
Communication issues and confusion with delivery date.
Called to check where items where 2 weeks on - told they would be with me the next day.
Lunchtime next day - nothing.
Called again, took tracking codes and checked myself. Not out for delivery at all.
Called again, turns out they had given courier wrong postcode and the goods wouldn’t arrive for another 3 days.
I told them to cancel the whole thing! Now I have contractors arriving, no flooring and I have to go and source on a quick delivery at a cost to me!
DO NOT USE

I ordered 7 samples and paid £8.95 - only received 3...it is a real waste of my time having to scan then upload the letter that came with the 3 samples which said all 7 were contained when they weren't. I then have to write a report...on reading the other reviews this seems like a common problem - if they can't get this right I would doubt you would get my proper order of flooring right either...swerve at all costs (literally!!!!!!)