BRICOFLOR.co.uk Bewertungen 

Bricoflor's customer service is really friendly and responsive. They answered all my questions with kindness and professionalism.

I was impressed by the speed of delivery of my wallpaper. Ordered one day, delivered 3 days later!

We ordered click LVT for our bathroom, and they're really great! Easy to install and great quality.

Bricoflor's delivery times are really top notch. I received my order ahead of scheduler!

Edit: Vaihtaessani kirjoitetun ja puhutun kielen saksaksi, niin asiat alkoivat järjestymään. Tapettirulla tuli puhelun jälkeen viikossa. Minusta on valheellista antaa nettisivujen mukaan ymmärtää, että palvelua olisi saatavilla suomeksi tai edes englanniksi.

Olen odottanut tilaamani tapettirullaa kuukauden. UPS seurannan mukaan tapettirulla oli jo Helsingissä, mutta yhtäkkiä seurannassa luki, että se palautetaan lähettäjälle. Olen kahteen kertaan soittanut asiakaspalveluun, jossa virkailija puhui niin huonoa englantia, ettei kommunikointi onnistunut ollenkaan. Olen lähettänyt myös useamman sähköpostin, mutta niihin ei ole vastattu.

Speedy delivery, gorgeous Cork flooring for our bathroom, good advice on site.

Olen odottanut 2 tapettirullaa 3 kuukautta ,kaksi kertaa soitettu ensimmäsellä kerralla noin kuukausi sitten sanottiin että tapetti erä on tulossa seuraavalla viikolla, siitä noin kuukauden päätä soitin niin sanottiin että selvitämme ja otamme yhteyttä sähköpostilla ei ole kuulunut mitään.Ei taida tulla tapetteja ollenkaan!!Toivottavasti saan rahani takaisin klarnan kautta jonne ne maksoin.

Amazing, the customer service and support I received was brilliant, I didn’t expect it.
The lady dealt with everything over the phone and via email, was very understanding.
It was the delivery company’s fault.

This 1star rating is for the delivery service to UK. It’s been a while since we have place an order with assumption of standard delivery time as mentioned on website. It’s more than 10days and a parcel is still showing at the UPS warehouses with absolutely no signs of delivery date. Very disappointing,

Can't recommend this company more. Great service and so helpful and knowledgable on the phone. Really quick delivery and beautiful product.

To be honest if you could give no stars I would have, ordered 11th April a small amount of carpet tiles, told 7 working days for delivery, had heard nothing and was still showing as pending on the 19th, so I rang and at that point was informed they were having trouble with deliveries to UK, I should have been informed of this staright away not just left in the dark, checked the account on the 22/04/2023 still showing as pending, rang again and was told it was on its way, but I said not showing that on the account so please send me tracking while am on the phone, the lady did this and it showed the prduct was not ordered until the 19th!!! I then said to her you just need to keep in touch with your customers and let them know what is happening as you reviews are bad and she hung up on me, how rude you just can't help some people and at no point was i shi**y or rude to her, keep away from this company they don't deserve to be in business, they have no clue about customer care cos they just dont care. I may get my order by the end of this week possibly!! Just so you know they are just an office have no stock in the UK everything is ordered from different countries once you palce your order and pay, so they have no control over delivery times!!

Wallpaper options are great quality and you can take the price of your samples off your order. Didn’t take too long to arrive considering it’s an import, however it wasn’t delivered for an extra 5 days because drivers refused to take it until the duty had been paid! I didn’t know we’d have to pay anything extra!

Spent £190 on paper and had an additional £40ish charge for import!

I ordered samples, which you have to pay £7.95 delivery for, a week and a half later I am still waiting. Called customer support at 16:20 to get an update, and was told it was outside of business hours. Homepage says it closes at 5 pm... A lot of hassle to get a few samples!! Can only imagine the hassle of ordering roles of materials...

Placed an order online and then had various follow up correspondence via email. However along the line I made a polite request/query about the order (no way written as a categorical demand and nothing out of the ordinary) - as they say if you don't ask, you don't get/know.

The email I received back was rude and quite shocking. Completely unnecessary.

Here's some advice - if you can't do something for a customer just politely say no we don't, or can't do that unfortunately.

I found a vinyl flooring on their website which was sold at more than double to that of competitor website. When I asked for price promise to test them, they rejected it without giving any reason. Price promise is on paper only. Their prices appear to be more than double to competitor website. Don't order!

Not a good service. No follow up post my call. Sample never arrived.
Imagine if it was a big order.
Update - The sample was lost, but at least I was refunded the delivery cost of £7.50

I bought the wallpaper from Finland, Bricoflor.fi. with your own wallpaper calculator. was too little and I have tried to reach you by email, 3 pieces, when I need one more roll. there is no answer. I can't recommend such a miserable activity.

Addition for you:
I'm not interested, I've emailed everywhere, including your head office in Germany, no one answers. please reply and I will edit my feedback, otherwise this will continue to every company of yours that operates around the world. 2 days time.

I haven’t been asked to leave a review, but thought I ought to. I had hesitated to place an order for the Naturtrend Castello cork flooring I wanted because of the average rating for the company. However, the price was a lot better than elsewhere and decided to make the purchase. I contacted the team to make sure the flooring was in stock. Prompt and efficient communication followed. I placed the order in May and it took so long to see the floor in place because my whole flat was refurbished. The flooring is in most places, apart from the kitchen and bathrooms, and looks absolutely beautiful. The ordering and the service and delivery were faultless! Thank you so much.

Despite the negative reviews I read, I "took the risk" and placed an order for few rolls of a premium wallpaper (Bricoflor offered the best price and much lower compared to other websites!). I have to say everything went so smoothly. Delivery time was as stated (about 10 days I think) and only when I saw an issue with an attempted delivery from UPS I called Bricoflor customer service and they acted immediately and the day after I got my order. Also before placing the wallpaper order, I made a previous order for samples, which didn't arrive in time and they refunded the delivery fee straight away (as samples were free).
Overall I'm very satisfied with the service and quality of the products! Regardless any other reviews, I would personally recommend it based on my very positive experience :) Thank you!