After receiving various cork tile samples from Bricoflor I opted to purchase Granorite Decodalle County Ivory White tiles for a wall in my new extension. I needed something with character and, hopef... Mehr ansehen
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Das sagen Bewerter
Tilasin kuukausi sitten 7,5 litraa maalia.sain vain osan maaleista ja kun kyselee sähköpostilla lopun maalin perään niin ei saa vastausta.asiakaspalvelu on vain saksaksi ja huonoksi englanniksi. UPS k... Mehr ansehen
Still haven’t had the goods, absolute shambles. Apparently we are do be charged an additional import duty fee. Wish I hadn’t trusted them, and advice to everyone else is don’t Order has now arrive... Mehr ansehen
Unternehmen hat geantwortet
Wallpaper options are great quality and you can take the price of your samples off your order. Didn’t take too long to arrive considering it’s an import, however it wasn’t delivered for an extra 5... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Online shop for wallpapers and floor coverings
Kontaktinformationen
130 High Street , SN8 1 LZ, Marlbourough, Vereinigtes Königreich
- 01264980370
- info@bricoflor.co.uk
- www.bricoflor.co.uk
3,8
Gut
172 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great product and value for money…
Great product and value for money highly recommend
23. Oktober 2026
Easy to order.nice quality paper.
23. Oktober 2026
customer service lacking
Very misleading I got a sample and thought that was what I was ordering but I ended up with a thinner board , my mistake but their adverts is not clear anyway they are not interested they say it’s what I ordered , awful customer service plus check the price as it doesn’t inc vat that’s added at the end , won’t use them again very disappointed in their customer care .with I had read the reviews as there are so many negative ones , what comes out is that once they have your money they dont care about any issues you have .
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von BRICOFLOR.co.uk
Dear Keith,
We’re sorry to hear that you’re disappointed with your purchase. However, we would like to clarify a few points for the benefit of anyone reading your review.
You ordered Forbo Allura Flex 0.55 in colour 60084 Bleached Rustic Pine, and this is the specification we supplied. The manufacturer’s sample label you shared clearly distinguishes between Allura Flex 0.55, which is 4 mm thick, and Allura Flex 1.00, which is 5 mm thick. These are two different specifications within the same product range, and the flooring supplied matches the specification on your order.
Regarding your comment about pricing, all prices displayed on our website include VAT. VAT is not added to the advertised product price at checkout.
We also note that, although we explained the product specifications and offered to review the colour difference, we were not given the opportunity to investigate this concern further before your review was posted.
We respect your right to share your experience, but we believe it is important that the information presented is accurate. As the product supplied corresponds to your order and we have addressed the points raised, we consider the matter closed.
Kind regards,
BRICOFLOR UK
Suomalaisen asiakaspalvelun…
Suomalaisen asiakaspalvelun puhelinnumero ei ole käytössä. Saksasta ei nähdä Suomen tilauksia. Sähköposteihin ei vastata, tilauksesta ei ole seurantaa. Toimitus on kestänyt 3-6 päivän sijaan kohta kuukauden eikä asiakaspalvelusta auteta. Luvattiin lähettää uusi näyte ja toimittaa sähköpostiin seurantakoodi, sellaista ei tullut.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von BRICOFLOR.co.uk
Hi,
We’re sorry to hear about your .
However, we believe this review may have been posted on the wrong company profile.
We would therefore kindly ask you to contact the company you placed your order with directly, so that they can look into it.
We’re sorry that you’ve had this experience and hope the matter can be resolved for you soon.
Kind regards,
The BRICOFLOR UK team
Huijausta!
Tilasin tapettinäytteitä kymmenellä eurolla enkä saanut edes niitä. Nyt on kulunut kolme viikkoa tilauksesta. Miten voisin uskaltaa tilata sieltä monen sadan euron tapetit. Ei ikipäivänä!
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von BRICOFLOR.co.uk
Hi Katri,
We’re sorry to hear about your experience and understand your frustration.
However, we believe this review may have been posted on the wrong company profile.
We would therefore kindly ask you to contact the company you placed your order with directly, so that they can look into the missing samples and assist you accordingly.
We’re sorry that you’ve had this experience and hope the matter can be resolved for you soon.
Kind regards,
The BRICOFLOR UK team
Love the quality of the paper
Love the quality of the paper
Ordering and tracking was straightforward and arrived within time allocated
29. September 2026
Very please with the service and our…
Very please with the service and our beautiful wall paper
31. August 2026
Minus10
Minus10. I have posted a review previously about the very poor quality of wallpaper supplied by Bricoflor. I am finally having the mess caused by their pulp-like wallpaper sorted but the job will cost me a great deal more than it should have done.
Bricoflor claim they cannot check the quality of the wallpaper supplied to me as it had been hung (how would you know it turned to a pulp when pasted and hung if you didn't paste and hang it - what else is wallpaper for?) and because it was painted in an unsuccessful attempt to salvage some sort of a reasonable finish, given the cost already incurred. It seems that the seven rolls supplied to me were unique and completely different from the hundreds or thousands of identical rolls in their stock. I offered to send a sample but Bricoflor weren't interested.
Of course Bricoflor are a large company trading in many European countries and we, the customers, are little people, significant only to increase profits.
I confirmed previously that this wallpaper is not colour fast - my decorator and several of his colleagues in the trade confirm their hands are covered in pigment from working on this product; the paler patches on walls after some months of use can only be imagined.
I am posting again to try protect as many customers as possible from buying this poor quality, pulp-like and non colour-fast wallpaper.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von BRICOFLOR.co.uk
Dear Mrs Gill,
We are genuinely sorry to hear that you remain disappointed with your experience, and we are sorry that the difficulties you encountered with your decorating project have continued to cause frustration.
When you first contacted us, we took your concerns seriously and, following your request, issued a refund of £66.38 as a gesture of goodwill. We were also happy to review the matter again when you subsequently contacted us regarding the additional costs you had incurred.
We completely understand why you would have wanted us to be able to investigate the wallpaper further. Unfortunately, by that stage the wallpaper had already been pasted, installed and subsequently painted. This meant that we were no longer able to examine the product in its original condition and establish with certainty what had caused the issues described. This is also why a sample provided after installation would unfortunately not have allowed us to carry out a meaningful assessment of the original product.
We appreciate that this was not the outcome you had hoped for, particularly given the additional time and expense involved in your decorating project. However, after carefully reviewing the information available to us, we were unable to establish that the additional costs claimed resulted from a manufacturing defect, and therefore we were unable to offer further compensation.
The matter was also subsequently handled through the B&Q Marketplace and the case was closed.
We are truly sorry that your experience with this order has left you feeling so dissatisfied. We understand the frustration caused by the difficulties you encountered and regret that, based on the information available to us, we were unable to reach the resolution you were hoping for. Your feedback has been noted and will be taken into consideration as we continue to review the products and service we provide.
Kind regards,
BRICOFLOR Customer Service
Brilliant quality.
Delivery was quick, Quality of wallpaper was brilliant and made putting it up much easier. Very happy with my purchase.
1. Juli 2026
Highly recommended
Easy to order at a great price. High quality wallpaper that hung beautifully.
29. Juni 2026
Super white, textured feature cork wall
After receiving various cork tile samples from Bricoflor I opted to purchase Granorite Decodalle County Ivory White tiles for a wall in my new extension. I needed something with character and, hopefully, accoustic properties to reduce the crisp, sterile sound that a newly constructed room might have.
The tiles look great and I would love to attach a photo, however they are masked by packing boxes for now and a photo will follow once the "warehouse" has become a living room. I over ordered and need to find another area in which to use the remaining tiles. Delivery was quick and ordering simple.
29. Juni 2026
Lasku tuli,tapetti ei
Tilasin tapettia josta tuli lasku välittömästi. Hetken päästä tuli sähköposti,etteivät pysty toimittamaan tilaamani tapettia,tarjottiin kahta erilaista mallia tilalle. Mielelläni valitsen kyllä itse mallin,joten laitoin kokonaan uuden tilauksen. Tästäkin tuli lasku,enkä pystynyt hyödyntämään alekoodiani,jota olin käyttänyt ensimmäistä tilaustani tehdessäni. No ,se oli pienin murhe,sillä tätä ensimmäistä laskua ei poistettu,vaikka olen viisi sähköpostia laittanut asian selvittämiseksi. Kaikeksi onneksi käytin Klarnaa ja ottamalla sinne yhteyden sain tämän laskun tauolle,niin pitkäksi aikaa kun Bricoflor suostuu vastaamaan. Infopuhelimeen vastaa automaatti saksaksi,ja siinä kehoitetaan laittamaan sähköpostia,vaikka numero on Suomeen. Korvaava tapetti tuli tosi nopeasti kotipihalle ja siinä ei ole mitään moitittavaa. Miksi kehoitetaan ottamaan infoon yhteyttä jos on kysyttävää,kun monista yrityksistä huolimatta tiedusteluihin ei vastata? Miksi kiirehditään laskun lähettämisessä,kun ei tiedetä pystytäänkö tilausta toimittamaan?
20. Mai 2026
Bewertung ohne vorherige Einladung
The matching was a darker colour
The matching was a darker colour, but its up now so will have to live with it.
20. Mai 2026
Antwort von BRICOFLOR.co.uk
Dear Customer,
We’re really sorry to hear you’re unhappy with the result and appreciate you taking the time to leave your feedback.
That said, we’ve checked our records and we can’t see any recent contact from you regarding an issue with your order or any request for assistance or replacements. The last correspondence we have on file relates to your order from September last year.
Because of that, we’d really like to understand what has happened in the meantime and what the issue is now referring to, as we haven’t had the opportunity to look into this or support you with a resolution. If any replacements were discussed or arranged elsewhere, we’d also appreciate a bit more detail so we can fully understand the situation.
We always want to help where something isn’t quite right, so please do get in touch with our customer service team directly and we’ll be more than happy to review everything and see how we can assist.
Kind regards
BRICOFLOR
Excellent customer service
Good product at reasonable price. Customer service is excellent and an actual person at the other end of the line to sort out any problems. Thanks, will come back again.
20. Mai 2026
Antwort von BRICOFLOR.co.uk
Dear Customer,
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear you’re happy with both the product and the service, and it’s great to know our team was able to help when needed. We always aim to make things as straightforward as possible, so your feedback means a lot to us.
We truly appreciate your support and look forward to welcoming you back again in the future!
Kind regards
BRICOFLOR
Absolute headache
Order a a chocolate/dark brown but upon opening is black/charcoal. Nothing like the picture advertised. It has taken from the 09/05/2026 to the 10/06/2026 a whole month to get my refund. I personally would avoid this website it really is not worth the stress.
CONS-
• Picture didn't match website.
• Delivery delayed due to import fee not being payed.
• Initially they didn't reply to my emails until I made a bad review on here.
• Attempts of return failed.
• Over a month waiting to get money back
PROS-
• The guy on there customer service help line was polite.
Ultimately they are not a scam and with a lot of chasing will resolve your problem it may take some time. However there are better alternatives that provide fast delivery and no fuss returns .
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von BRICOFLOR.co.uk
Dear Customer,
We are sorry to hear that you were disappointed with your experience and would like to clarify the full situation for transparency.
Firstly, we did not ignore your emails. After receiving your initial message and image, we responded promptly and explained that it was not clearly possible to confirm a colour discrepancy based on the photo provided. We therefore requested additional images so we could investigate this properly with the manufacturer. Unfortunately, we did not receive any further images at that stage.
We also strongly recommend ordering a sample before placing a full order, as colours and shades can appear different depending on lighting conditions, screen settings, and surrounding décor. In this case, no sample was ordered prior to purchase.
Regarding the mention of customs delays, we would like to clarify that all import duties and customs charges are covered by us, and customers are not required to pay any additional fees on delivery.
With regard to the return and collection process, this unfortunately involved several logistical delays on the courier side, which did extend the resolution time. However, after investigation and coordination with the courier (Parcelforce), the collection has now been successfully completed and the products have been returned to us.
We can confirm that your refund has now been fully processed today.
We are sorry for the inconvenience caused throughout this process, particularly the delays experienced with the return collection. While this was not a straightforward case due to courier complications, we are pleased it has now been successfully resolved.
Kind regards,
BRICOFLOR Team
Easy to buy things from the online…
Easy to buy things from the online store. Easy to browse and generally the prices were very competitive. Everything was delivered on time and very well packed.
23. April 2026
We covered the table top with Lino
We covered the table top with Lino, it looks stunning, feels great and smells delicious. It is definitely worth the effort.
The Bricofloor service was impeccable.
23. April 2026
We ordered some cork flooring and…
We ordered some cork flooring and wallpaper for our offices, quality products at fair prices.
Silvi was wonderful to deal with.
21. April 2026
Bewertung ohne vorherige Einladung
Unsuitable for large areas due to tile size variance
Be warned: Cork tiles sold as 300mm X 300mm have up to a 5mm variance, and Bricoflor think that's acceptable. The variance made it impossible to lay in a straight line without gaps, and has resulted in some tiles peeling up as they don't sit flush side by side. The professional fitters I hired had a nightmare. It took twice as long as similar sized jobs they've done, and they were unhappy that the end result wasn't up to their usual excellent standard due to no fault of their own. I wrote to complain and was first asked to provide evidence of the variance, which was easy I found 3 different sizes on the first row of tiles) Then I was told that I should've measured the tiles before laying (all 700 of them!) then I was told that that amount of variance was normal (all of the professionals I spoke to said that was rubbish) Then they asked me to confirm how many of the laid tiles differed in size. I persevered, and eventually several weeks and 6 emails later, they offered me a small amount of compensation, which I accepted as I was just sick of the whole thing. They paid part of it and when I politely enquired where the rest was, I was told that they had made a mistake in their previous email confirming the compensation amount and so they wouldn't be honoring that. I gave them one last chance to put it right, and reinforce a bit of confidence in their services, and they declined.
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von BRICOFLOR.co.uk
Dear Customer,
Thank you for your detailed feedback.
We are very sorry to hear about your experience and the frustration caused throughout this process.
Cork is a natural material, and slight dimensional tolerances can occur as part of the manufacturing process. That said, we do understand that this led to difficulties during installation in your case, which is certainly not the experience we want for our customers.
As part of our efforts to resolve the matter, we worked closely with the manufacturer and, as a gesture of goodwill, arranged a compensation payment of £400, which has been processed in full. We also regret the earlier administrative error regarding the communicated amount and any confusion this may have caused.
We understand that this has been a lengthy and frustrating experience, and we are sorry that we were not able to reach a resolution that fully met your expectations.
We do hope, however, that the matter can now be considered fully closed from a resolution perspective.
Should you wish to discuss anything further, please feel free to contact us directly.
Regards
Your BRICOFLOR Team
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