My experience is amazing ive had james a few times now and every time iv had him he has sorted my wifi and fire stick out straight away he always seems to go above and beyond to help correct everythin... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Today, I was helped a lot by JAMES. I have a new account created/registered with Optify and he patiently guided me through. After completing this, James also got my devices connected to the wi-fi ser... Mehr ansehen
The WiFi is not working at my student accomodation and they have yet to send anyone out. However, I spoke to a man named JAMES who was very helpful and attentive. The internet isn't working still so... Mehr ansehen
Spoke with Karima who was brilliant at helping me get back on the internet after a power outage in my sheltered housing block He was a great help and we finally succeeded!!
Unternehmensdetails
Vom Unternehmen geschrieben
Founded in 2007, Wifinity has become a trusted and established Internet service provider supplying the Defence, Leisure, Retail & Education sectors. Wifinity maintains a market lead by using the latest technology to deliver a fast and reliable service tailored specifically for your unique needs.
Kontaktinformationen
Level 5, The Grange 100 High Street, N14 6BN, Southgate, London, Vereinigtes Königreich
- 02080901290
- support@wifinity.co.uk
- wifinity.co.uk
4,7
Hervorragend
7586 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Das haben sich andere Leute angesehen
Antwort von Wifinity
Hi Eathen, Thank you for taking the time to share your experience. Kind regards, Emma, Customer Service Manager
I spoke to James it was just before 7pm…
I spoke to James it was just before 7pm on Friday, he was super helpful and resolved the problem, really liked his style, personable and relatable
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Hi Charlotte, Thank you for taking the time to leave James this lovely review, I will be sure to pass your comments onto him. Kind regards, Emma, Customer Service Manager
The customer service was wonderful
The customer service was wonderful when I had tech issues. Katie in particular really helped and fixed my problem very quickly! I wasn't expecting it and I am pleasantly surprised. :)
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you Charlotte for this great feedback. Kind regards, Emma, Customer Service Manager
So great experience with Lily
So great experience with Lily. Very helpful. She phoned me up and sorted out the problem. Still pretty slow to be honest, so if you are judging Wifinity on the speed at Parkdean, it's more like a 1 star. But none of that is Lily's fault. She was great, and it is at least a bit faster then the free one. Thanks Lily!
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you Stuart for taking the time to leave us your honest feedback, it is greatly appreciated. Kind regards, Emma, Customer Service Manager
Sophie was great …
Sophie was great explained everything very clearly so I could understand and got internet working very quickly.She stayed on line until I had loaded everything and got into the sky app. Well done Sophie
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for this 5* review Richard. Kind regards, Emma, Customer Service Manager
Had a great experience with Katie
Had a great experience with Katie. Quick, helpful and good communication as well as great customer service. Thank you very much!
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Hi Thomas, Thank you for taking the time to leave Katie this lovely review. Kind regards, Emma, Customer Service Manager
I cannot fault the wifinity service
I cannot fault the wifinity service. Connection is easy and the speeds / connections are flawless.
Even when cancelling (I use this service when I am on courses) it is super easy. I clicked the online chat assistance and Sophie was there within seconds. Really helpful, professional and my request was dealt with within a max time of 5 minutes. No waiting around at all!
This is why I continue to use this service when I can.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you Danny for this great feedback, it is greatly appreciated. Kind regards, Emma, Customer Service Manager
Very good service when trying to pause…
Very good service when trying to pause the wifi. Katie was great.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Hi Jamie, Thank you for this positive review. Kind regards, Emma, Customer Service Manager
This internet welcomed
This internet was not welcomed by myself, but forced to have it installed, I still use my original set up from a private company due to poor connection to printer and buffering that should not exist with Wifinity
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for your feedback John, I am really sorry to hear you had issues with our connection. If you would like us to look into this more for you then please contact us directly on 02080045786. Kind regards, Emma, Customer Service Manager
Quick to get through to by phone
Call centre waiting time was very short and open until late - surprising by today’s standards! I got through to Katie who quickly helped me cancel my service as I use Wifinity periodically when away from home.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thanks for your feedback James. Kind regards, Emma, Customer Service Manager
Katie was very helpful tonight and…
Katie was very helpful tonight and stayed on the line to make sure I was sorted with my device.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for taking the time to share your experience. Kind regards, Emma, Customer Service Manager
Katie was very helpful and resolved my…
Katie was very helpful and resolved my issue very swiftly.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Hi Joan, Thank you for taking the time to leave Katie this review. Kind regards, Emma, Customer Service Manager
Antwort von Wifinity
Thank you for your positive review. Kind regards, Emma, Customer Service Manager
Katie is really so professional today…
Katie is really so professional today with my problem, so quick and to the point in explaination.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for this lovely review Bishoy. Kind regards, Emma, Customer Service Manager
Great Service
I spoke with Gem as I couldn't get logged in at a station I'm visiting and she had me up and running in minutes. Very friendly, great service. Thank you!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for taking the time to leave Gem this great review. Kind regards, Emma, Customer Service Manager
Great customer support
Great customer support. Huge thanks to Andrea who looked after me today - very quick and efficient assistance provided!
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for taking the time to leave this feedback for Andrea. Kind regards, Claire, Customer Services Manager
Called to request refund.
Called to request refund due to poor communication from Parkdean. Spoke with Sophie. What a lovely lady. Spoke in a calm and friendly way and resolved my query immediately. Thank you so much.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Hi Madge, thank you for taking the time to leave this great feedback for Sophie. Kind regards, Claire, Customer Services Manager
Great service and resolved my problem…
Great service and resolved my problem within a few minutes
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Hi Richie, thanks for taking the time to leave this review. Kind regards, Claire, Customer Services Manager
5* for Andrea
Andrea was calm and patient with me when i lost all my channels. She got me back up and running in no time. Great service. Thank you.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for your positive review Allan. Kind regards, Emma, Customer Service Manager
Sophie
Sophie, was kind, empathetic and understanding, she explained fully what was going to happen and actioned it straightaway. Her product knowledge was excellent.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Wifinity
Thank you for this great review Phil. Kind regards, Emma, Customer Service Manager
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