I have an issue with one of the baskets on my air fryer so I called to see if I could get a new one. I spoke to a lovely lady called Diane, she was extremely helpful, she looked for the part, conf... Mehr ansehen
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Das sagen Bewerter
I purchased a Swan Fjord 2 slice toaster through Amazon. When I unpacked the toaster I noticed 2 of the rubber feet were missing from the underside of the toaster. I contacted Swan for replacement fee... Mehr ansehen
Contacted regarding my crossover not working and it not even being a few months old Joseph asked some details and asked me to show the issue. Was very helpful and dealt with my issue very well. Gave h... Mehr ansehen
Unternehmen hat geantwortet
I enquired about a replacement for my water tank for my Swan floor steamer. Joseph was incredibly helpful. Looked into my enquiry and informed me they still did. Requested my name and address and ve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktinformationen
PO Box 3117, ST4 9GD, Stoke on Trent, Vereinigtes Königreich
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Hervorragend
4916 Bewertungen
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Hat 98 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
I ordered a swan air fryer in early…
I ordered a swan air fryer in early July
I sent emails to find out where it was to get an email on 10th August to tell me they were out of stock so would give me my money back into bank account.
I still had not received my refund so emailed on 27th August to find out where my refund was and they told me they hadn’t done it right but was fixing that day.
Today 28th still not in my bank and have now been told it will take upto 14 days to be in my bank.
This is not good enough I will definitely never use them again.
Maxine Tibbals
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Maxine,
Thank you for taking the time to share your experience.
We’re genuinely sorry for the frustration and inconvenience caused by the delay with your order and refund. We completely understand your disappointment, particularly after waiting so long to receive your air fryer, only to then be informed it was out of stock and that your refund had not been processed correctly.
Unfortunately, the delay was due to an error on our part, and we sincerely apologise that this was not identified and resolved sooner. We appreciate that being asked to wait a further 14 days for your money to reach your account is far from the experience you should have received.
We understand your frustration and are very sorry that we have let you down on this occasion.
Kind Regards,
Tanya - Customer Service Operations Manager
Had to contact their customer services…
Had to contact their customer services regarding one of their products. Received excellent after sales care and a replacement product. Highly recommended. Superb customer service.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Stuart,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent after-sales care and that our team were able to arrange a replacement for you. We really appreciate your kind words and recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent CS
I had an issue with an otherwise excellent product and the way it was handled by Diane was first class.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and handle the issue so professionally. It’s wonderful to hear that you were happy with the service you received and found her support to be first class.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Diane customer service executive was…
Diane customer service executive was very helpful Evri lost out Sean microwave and she help sort out a replacement. In no time
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you when your microwave was lost by the courier and arrange a replacement so quickly. It’s wonderful to hear that she was so helpful and made the process as straightforward as possible for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptionl customer service
Exceptionl customer service. The measuring cup from my egg cooker had broken.
I emailed to ask if I could purchase a replacement & they said it wasn't in stock, but they took the trouble of contacting the warehouse. A replacement was received within a few days with no charge.
Thank you Allison & Sara!
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Allison and Sara were able to go the extra mile and arrange a replacement measuring cup for you so quickly. It’s wonderful to hear that they took the time to contact the warehouse and help resolve this for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on.
Kind Regards,
Tanya - Customer Service Operations Manager
my cordless hoover started making a…
my cordless hoover started making a rather scary loud noise emailed customer services and after sending video of the issue i was offered a replacement straight away thank you ezmie for your outstanding help
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Charlotte,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to assist you so quickly and arrange a replacement for your cordless vacuum cleaner. It’s wonderful to hear that she provided such outstanding service and made the process so straightforward for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Dirtmaster
The last few months I have been having a problem with my swan dirt master water tank I’ve had a couple of lovely girls help me solve the problem and sent me a new dirt master they have been very god and sorted it quickly
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Julie,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to assist you with the issue you experienced with your Dirt Master and arrange a replacement so quickly. It’s wonderful to hear that you received such helpful and friendly service throughout the process.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
The customer service team were great
The customer service team were great. When you get older, technology becomes harder to understand. Joseph and the team were great
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Alan,
Thank you for your 5-star review!
We’re delighted to hear that Joseph and the Customer Service team were able to provide such helpful and supportive service. It’s wonderful to know that they made the process easier and were there to assist you when you needed it.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Joseph and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
There was problems with courier
There was problems with courier. Contacted Swan Customer Service. And new delivery was arrived with a different courier. Got my package
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 4-star review!
We’re pleased to hear that our Customer Service team were able to assist when you experienced an issue with the courier and arrange for your package to be sent with an alternative delivery service. It’s great to know that your order was successfully delivered.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service for spare part for my…
Excellent service for spare part for my bin.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent service when arranging a spare part for your bin. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service
Excellent service. Any problems are sorted straight away. My kitchen is just Swan retro products and couldn’t recommend more
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Rachel,
Thank you for your 5-star review!
We’re delighted to hear that you’ve received excellent service and that any issues have been resolved quickly for you. It’s wonderful to know that you have chosen Swan Retro products for your kitchen and would happily recommend us.
We really appreciate you taking the time to share your feedback with us and for your continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Avoid at all cost from this Lying thieving Company
What can I say about this company after ordering something through Amazon and it was delivered to the wrong door through the Delivery company Evri Swan still upheld Evri‘s Delivery photos saying that it was delivered to the right door even even if it was a ground floor flat and I live on the third and submitting photo evidence they still refuse to refund . I will never order anything from this company again and this will be one of many reviews on other sites that I leave . Just replying to the message that Swan sent me you trusted a company that has a very very bad reputation on Trustpilot and other review sites EVRI and even though I told you that that was not the apartment of where the Delivery should’ve gone through Evri photo you still took their side and just fobbed us off saying it was delivered so I will not be changing my review. I standby with what I said and I will never ever buy anything from your company again. 
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Bobby,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you experienced with the delivery of your order and understand how frustrating this must have been. As the order was placed through Amazon, we would have liked the opportunity to investigate the matter further and assist where possible.
We reached out to you via Trustpilot to request some further information so that we could look into your concerns and contact you directly, however, unfortunately, we did not receive a response.
We’re sorry that we were unable to investigate this further and appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you Diane…
At last got to some one with the care and understanding si I would like to say a big thank you to Diane from swan who went above and beyond to solve what should have been a small problem but became a over sized problem but with the care and understanding of one from swan 10 out of 10 has to go to Diane so thank you for all the effort you put in to solve our problem
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to go above and beyond to help resolve your issue. It’s wonderful to know that her care, understanding and dedication made such a positive difference and that she was able to get everything resolved for you.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
New retro fridges are awful!
Our swan fridge of 5 years broke so it was time to buy a new one. We bought the EXACT same fridge/freezer again because I loved the first one so much - however, the changes you've made to your retro fridges are AWFUL. Cheap flimsy plastic drawers compared to the thick, chrome ones before, gotten rid of the LED light strips to have one rubbish light not even a moth would go for. Gotten rid of the two drawers in the fridge, now only one. Used to have dual controls of the fridge and freezer, now just one rubbish little dial.
I'm so disappointed in the cheap changes you've made, considering the price doesn't reflect this. Wont be purchasing again after this one. If we weren't desperate I would have returned this one!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Bernice,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’re disappointed with the changes made to our Retro fridge freezer and understand how frustrating it must be when a product you previously loved has been updated.
As your purchase was made through Amazon, any concerns relating to the order or return would need to be handled directly through Amazon. However, we do appreciate you taking the time to share your detailed feedback regarding the product, and we will ensure your comments are passed on to the relevant teams for consideration.
Kind Regards,
Tanya - Customer Service Operations Manager
Outstanding Customer service
Customer service that actually listened. I dpoke to them about my kettle being dodgy
A kettle is an important item in my life.!
Swan ( Elle) listened and resolved the issue first time. Outstanding
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Elle listened to your concerns and was able to resolve the issue with your kettle first time. It’s wonderful to hear that you received such outstanding customer service.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
I placed an order on their website for…
I placed an order on their website for an air fryer. On the 5th August I got my confirmation email to say they had received my order and I’d receive a dispatched email soon. On the 12th of August I still hadn’t received the dispatched email so I contacted customer services to be told that my item was out of stock and I was offered either a refund or to wait for the item to come back in stock. I’m very disappointed that I wasn’t contacted as soon as the item was out of stock to let me know about this. The website needs to be improved if it’s allowing people to place orders that aren’t even available! Nobody has yet to reply to my request of a refund. Don’t buy from their website!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Michelle,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience with your order and understand your frustration regarding the availability of the product and the communication around this.
We reached out to you via Trustpilot on 14th August to request some further information so that we could look into your order and investigate your concerns, however, unfortunately, we did not receive a response.
We’re sorry that we were unable to investigate this further and appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Faulty fan
Bought a new evaporator fan from Swan and it was great at first, however within weeks the evaporator stopped feeding water around for no reason. Contacted customer services who told me to cut the power cable to get a refund, as they were not back in stock until next year. Customer services were helpful enough but so wasteful that this is going in the bin within weeks.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced an issue with your fan so soon after purchase. We understand your disappointment and appreciate your comments regarding the resolution provided by our Customer Service team.
We reached out to you via Trustpilot to request some further information so that we could investigate your experience and see if there was anything further we could do to assist, however, unfortunately, we did not receive a response.
We’re sorry that we were unable to look into this further and appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan 9k 1400 spin large display …
This washing machine is great because my eye sight is not so good big display and a nice little tune to let you no it's finished it's the 9k 1400 spin really happy
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Gillian,
Thank you for your 5-star review!
We’re delighted to hear that you’re so happy with your purchase and that you find the features particularly helpful. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle at customer support was top tier.
Elle at customer support was very helpful, did everything she could to organise replacement parts for me. Very helpful and very professional. Thanks.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful and professional and did everything she could to arrange the replacement parts for you. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan Nordic air cooler
I have a swan Nordic air cooler and my remote control stopped working, I contacted swan and spoke to a lovely kind lady by the name of Diane she told me she would contact the warehouse but couldn’t make any promises
Today Diane has emailed to say a remote has been found and is going to be posted to me
What fantastic service from Diane and swan
Thank you very much much 5 star service
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Dave,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and arrange for a replacement remote control to be sent to you. It’s wonderful to hear that she went the extra mile to find one for you and kept you updated throughout the process.
We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
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