I have an issue with one of the baskets on my air fryer so I called to see if I could get a new one. I spoke to a lovely lady called Diane, she was extremely helpful, she looked for the part, conf... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I purchased a Swan Fjord 2 slice toaster through Amazon. When I unpacked the toaster I noticed 2 of the rubber feet were missing from the underside of the toaster. I contacted Swan for replacement fee... Mehr ansehen
Contacted regarding my crossover not working and it not even being a few months old Joseph asked some details and asked me to show the issue. Was very helpful and dealt with my issue very well. Gave h... Mehr ansehen
Unternehmen hat geantwortet
I enquired about a replacement for my water tank for my Swan floor steamer. Joseph was incredibly helpful. Looked into my enquiry and informed me they still did. Requested my name and address and ve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktinformationen
PO Box 3117, ST4 9GD, Stoke on Trent, Vereinigtes Königreich
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Hervorragend
4916 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Great customer service
I spoke with lady called Elle by email she was quick to reply to my faulty item and a replacement was arranged quickly for me
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to respond quickly to your enquiry and arrange a replacement for your faulty item so promptly. We really appreciate you taking the time to share your feedback with us and will be sure to pass your kind comments on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Absolutely appalled by entire service
Absolutely appalled by entire service - AVOID. Ordered a kettle and toaster pair and they incorrectly sent me two toasters. Have been trying to sort it out and get the correct item dispatched, however their customer service has been an absolute nightmare. They won't send me the kettle until a toaster is returned (completely fair enough), however I have received conflicting information on how to return this from various members of their team and they seem unable to send me the correct returns label. I've spent about 35 minutes on the phone to them today, and sent countless emails trying to explain the situation to various colleagues and sort it out. Doesn't look like I'll be able to return the toaster or receive the correct kettle any time soon. Don't bother ordering from the - worryingly incompetent and unapologetic.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Sophie,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you experienced with your order and understand how frustrating it must have been to receive the incorrect item and then experience delays while arranging the return.
We’re pleased that your order has now been resolved and that you have received the correct item. We appreciate that the process took longer than expected and apologise for the frustration and inconvenience this caused.
We appreciate you taking the time to share your experience, and your feedback regarding the communication and returns process has been noted.
Kind Regards,
Tanya - Customer Service Operations Manager
Very disappointing. Replacement Toaster was sent without ample packaging.
I originally bought a long-slot toaster from you, which subsequently stopped working properly after less than a year. I was told that I could have a replacement, but you no longer had any long-slot toasters available despite you selling 18 other models. As a result, I explained that I would have to choose a short slot toaster I did not actually want, with the intention of selling it so that I could use the money to buy a long-slot toaster from somewhere else.
At the time, this did not appear to be a problem. However, when the replacement arrived, it was in a damaged, battered box with the courier label simply stuck directly onto it.
I contacted you to complain about this and was told that, because it was a replacement, you consider the packaging irrelevant. I was actually told that the packaging only exists to protect the contents during delivery and that, because the item was a replacement and therefore not being sold to me, the condition of the packaging was apparently irrelevant.
At one point, you also suggested that the reason you do not put your products inside an additional box to protect the original packaging is because of environmental concerns and the desire to save cardboard. Quite frankly, I do not find that explanation particularly convincing. In order to receive my replacement, you required me to cut the power cable off the original toaster, leaving no more than 1 cm of wire. This effectively rendered the toaster impossible to repair or reuse because it's a sealed unit with no screws. It was not completely broken and could potentially have been donated to a charity shop for someone else to make use of if I was not forced to cut the power cable off. So now it's just scrap metal and plastic.
So I find it rather difficult to accept the environmental argument about saving cardboard when your own replacement process required me to deliberately destroy part of an otherwise potentially usable appliance, making it virtually impossible for someone else to repair and reuse it. I simply do not buy that excuse.
I had to remind Joe several times that I had not chosen this toaster because I wanted it. I chose it because you had no long-slot toasters available and there was no option of receiving a refund. I specifically explained that I would have to sell the toaster in order to buy the toaster I actually wanted elsewhere. You therefore knew perfectly well that I intended to resell it, yet you made no effort whatsoever to ensure that it arrived in suitable, presentable packaging.
Joe also seemed unable to understand a very basic point: if you send someone a brand-new product, and that person needs to sell it as new, the packaging matters. You cannot simply send out a new product in a box that has been battered and dented all over, with a courier label stuck directly onto it, and then dismiss the condition of the packaging as irrelevant.
The fact that you chose to use Evri for delivery is not my problem. If you know that your courier damages packages, it is your responsibility to package the product properly.
Quite frankly, the whole situation is extremely disappointing. I was already being forced to accept a toaster I did not want because you could not provide the product I originally purchased, and now I have been left with a replacement that is considerably harder to resell because you could not be bothered to protect its packaging.
The attitude that the packaging is somehow irrelevant simply because you regard the item as a replacement is particularly poor. You knew the circumstances from the outset, you knew I intended to resell it, and you should have taken reasonable care to ensure that it arrived in a condition suitable for that purpose.
Just remember, if you buy something from Swan do not expect it to be sent in packaging that protects the display box. If you buy your mother a new Toaster or Microwave it's likely the box will be bashed and dented by Evri.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Jonathan,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear about your experience with the replacement toaster and understand your frustration regarding the condition of the packaging and the replacement process.
We have reached out to you directly to offer further assistance and emailed you on 19th August to ask whether you have access to a printer, or whether you would prefer us to send a returns label by post. Unfortunately, we have not received a response to our email. It is possible that our message may have gone into your junk or spam folder.
We would still be happy to assist and hope to hear from you so that we can look into this further.
Kind Regards,
Tanya - Customer Service Operations Manager
Really good customer service
Really good customer service. My original order failed to be delivered, but a replacement was sent out with an alternative courier without delay. Very pleased with my cast iron roaster tray now that it has arrived!
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team were able to arrange a replacement quickly and that your cast iron roaster tray has now arrived safely. It’s great to know that you’re pleased with your purchase.
We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
would definitely recommend
would definitely recommend, Chioma from customer services dealt with a small issue i had very promptly and very helpful.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Pauline,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to deal with your issue promptly and provide such helpful service. We really appreciate you taking the time to share your feedback with us and for your recommendation.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service
Amazing service 25/20 that’s how good it was sorted out straight away
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Amanda,
Thank you for your 5-star review!
We’re delighted to hear that you received such amazing service and that your issue was resolved straight away. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Kettle & Warranty matter
Very prompt response from the team & Holly very helpful. The matter was quickly resolved many thanks.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Tony,
Thank you for your 5-star review!
We’re delighted to hear that you received a prompt response from the team and that Holly was able to assist you so helpfully. It’s great to know that your matter was resolved quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service from Ezmie
Excellent customer service from Ezmie, really helpful and very efficient!! Thank you so much! 5 stars
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to provide such helpful and efficient service.
Thank you for taking the time to share your lovely feedback. We’ll be sure to pass your kind comments on to Ezmie!
Kind Regards,
Tanya - Customer Service Operations Manager
Nope. Don’t do it
Nope! Imagine this, my old fridge I purchased second hand and lasted me 15 years. I purchased this one and just 3 years later - it’s broken. No misuse, just a normal person using a fridge. After a year all the drawers started to crack. After two years, I have chunks missing in the plastic where it broke. Over heating, leaking, over frosting constantly. Terríble.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve experienced issues with your fridge and understand how disappointing this must have been. We did request some further information from you so that we could investigate the concerns you raised and look into whether we could assist further, but unfortunately we didn’t receive a response.
We’re always happy to investigate issues raised with our products and would welcome the opportunity to assist should you wish to contact our Customer Service team again.
Kind Regards,
Tanya - Customer Service Operations Manager
My swan carpet cleaner had broke
My swan carpet cleaner had broke, I assumed it was the tank. Got in contact with the support team and they sent me a replacement part straight away. I was wrong and that was not the part that had broken and got in contact with support again with them sending me a brand new one. Thanks again for your help I will be buying products from you again.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Abbi,
Thank you for your 5-star review!
We’re sorry to hear that you experienced an issue with your Swan Carpet Cleaner, but we’re delighted that our support team was able to assist you and ultimately arrange a replacement for you.
We’re pleased we could get everything resolved for you, and it’s wonderful to hear that you’ll be choosing Swan for future purchases.
Thank you for your kind feedback and for taking the time to share your experience with us. We really appreciate your support!
Kind Regards,
Tanya - Customer Service Operations Manager
Swan retro fridge freezer- poor quality and irreparable
Bought Swan retro fridge freezer for over £550. Looked after it and it’s immaculate. After just 3 yrs it broke. I was willing to pay for repairs as out of warranty but Swan didn’t want to know. Wouldn’t send anyone out. Tried to get me to send photos and fill out forms but even admitted that was just to put me off and they had no intentions of helping find anyone to repair it. Compressor gone after only 3 yrs. Dreadful after sales and quality.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Julia,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve experienced an issue with your fridge freezer and appreciate how disappointing this must have been, particularly after three years of use.
As the appliance is outside of its warranty period, we do not arrange out-of-warranty repairs directly. Our advisor did provide you with the relevant telephone number so that you could arrange an out-of-warranty repair. We also requested some further details by email so that we could understand the issue and see if there was any further advice we could provide, however, unfortunately, we did not receive the requested information.
We’re sorry that you were unhappy with the service you received and appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Keighley and Diane were so so helpful…
Keighley and Diane were so so helpful to me in helping me with my Swan Product, I can’t thank these girls enough for all the help. ❤️
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Sally,
Thank you for your 5-star review!
We’re delighted to hear that Keighley and Diane were able to provide such helpful and supportive service while assisting you with your Swan product.
Thank you for taking the time to recognise them both. We’ll be sure to pass your lovely feedback on to Keighley and Diane, we’re sure they’ll really appreciate your kind words!
Kind Regards,
Tanya - Customer Service Operations Manager
I was trying to source a kettle filter…
I was trying to source a kettle filter for my Swan retro kettle. Swansupoort (juliia) has been so helpful and explained she would try to find me one. Kept me informed when she had found one and after sending my address said it would be despatched today. Such a very positive outcome.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to help source a replacement filter for your Swan Retro kettle and kept you updated throughout the process.
It’s wonderful to hear that we were able to achieve such a positive outcome for you. Thank you for taking the time to share your lovely feedback. We’ll be sure to pass your kind comments on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Useless-Avoid at all cost
Cant comment on quality of products as I did not receive them. They use Yodel by Inpost who are a disgrace send you a delivery slot and do not appear. I cancelled my order to find out at 9am the following day the delivery would take place. After waiting again to no avail I saw the sender cancelled the order at 11am with no notification. Now they try and make out it is my fault
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Haydn,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your delivery experience, and we completely understand your frustration when delivery arrangements do not go as expected.
Having reviewed your order, we can see that when you contacted our Customer Service team, your order was still within the stated delivery timeframe. At your request, we therefore contacted the courier to arrange for the parcel to be stopped and returned to us, and a cancellation was subsequently processed.
We appreciate that you later contacted us to advise that you still wanted to receive the order. Unfortunately, by this point the cancellation and stop-and-return request had already been actioned with the courier and we were unable to intercept the parcel and reinstate the delivery.
As a result, a full refund has been processed for your order.
We’re sorry that the circumstances have resulted in such a frustrating experience. We appreciate that this was not the outcome you were hoping for, and we regret any misunderstanding around the cancellation and subsequent delivery updates.
Kind Regards,
Tanya
Customer Service Operations Manager
Outstanding customer service from start…
Outstanding customer service from start to finish...very helpful & explained everything.
Would highly recommend 😊
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Tracy,
Thank you for your 5-star review!
We’re delighted to hear that you received outstanding customer service from start to finish and that our team was able to provide such helpful and clear support throughout.
Thank you for your lovely feedback and for recommending us. We really appreciate you taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Swan Sensor Bin
The Swan sensor bin was a perfect match to my kitchen, that is why I kept replacing it when it broke. In the last 7 years I have had 5 identical bins and the sensor/hinges have failed on all of them, hence, lid won’t open. Two of the bins have been replaced via guarantee. The last one lasted just over a year. That is the finish, my next bin will certainly not be a Swan Retro that’s for sure. Would not recommend.
Edit:
To Tanya, Customer ‘Support’ Team:
Why on earth did you waste so much of our time searching for proof of purchase, changing batteries, taking photos/videos, answering questions etc etc etc only to tell us what we already knew? I told you what the problem was with all five bins - sensor/bracket. This is certainly not ‘support’ and this has simply infuriated us. For you to say thanks for being a loyal customer but the problem is a faulty lid and the bin is out of guarantee. Beyond belief!
Worst customer support we have ever had!
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Linda,
Thank you for taking the time to share your feedback.
We're very sorry to hear that you've experienced repeated issues with your sensor bins, particularly as we can see you've been a loyal Swan customer over the years. We completely understand how disappointing this must have been for you.
Following your review, we contacted you directly and worked with you to troubleshoot the fault in the hope that we could identify a resolution. Unfortunately, despite our efforts, it appears the lid mechanism has developed a fault and we have been unable to resolve the issue remotely.
We truly appreciate you taking the time to work through the troubleshooting with us, and we're sorry that we couldn't provide the outcome either of us had hoped for.
Your feedback is incredibly valuable and has been shared with the relevant team, as we are always looking for ways to improve both our products and our customers' experience.
Kind Regards,
Tanya - Customer Service Operations Manager
This cooler is great at cooling
This cooler is great at cooling , I put small water bottles frozen in water works better and ice ,and cold water from fridge, how ever my only criticism is iam always cleaning and emptying the bucket but keep getting a dampness stour smell , I've took out filter and cleaned it still happing should be a mental kind of filter so can be cleaned properly can't get in filter to fragile so have to be careful cleaning it .
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Julie,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you’re happy with the cooling performance of your air cooler and that you’ve found ways to enhance its cooling effect further.
We’re sorry to hear about the damp smell you’ve experienced. We appreciate your feedback regarding the filter and the cleaning process, and we’ll be sure to pass your comments on to our product team for consideration.
Thank you again for sharing your experience and for your helpful feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
Customer services
I spoke to Diane who was very helpful and sorted my query out
Much appreciated
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Chris,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist with your query and resolve it for you.
Thank you for taking the time to share your feedback. We’ll be sure to pass your kind comments on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
My dirtmaster stopped working and Sarah…
My dirtmaster stopped working and Sarah from customer service was fantastic. Sorted out the situation and I have a new one coming in the post! I will say I use this product daily and it’s amazing. I was gutted that it just stopped working. But swan are replacing so soon be back to cleaning my floors!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re sorry to hear that your Dirtmaster stopped working, but we’re delighted that Sara was able to resolve the issue and arrange a replacement for you.
It’s fantastic to hear how much you love your Dirtmaster and that you use it every day! We hope your replacement arrives with you soon and that you’ll be back to keeping your floors sparkling in no time.
Thank you for your lovely feedback and for choosing Swan.
Kind Regards,
Tanya - Customer Service Operations Manager
Great service
Great service and sorted out my query promptly and courteously.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to resolve your query promptly and courteously.
Thank you for taking the time to share your feedback. We really appreciate your kind words.
Kind Regards,
Tanya - Customer Service Operations Manager
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