I have an issue with one of the baskets on my air fryer so I called to see if I could get a new one. I spoke to a lovely lady called Diane, she was extremely helpful, she looked for the part, conf... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I purchased a Swan Fjord 2 slice toaster through Amazon. When I unpacked the toaster I noticed 2 of the rubber feet were missing from the underside of the toaster. I contacted Swan for replacement fee... Mehr ansehen
Contacted regarding my crossover not working and it not even being a few months old Joseph asked some details and asked me to show the issue. Was very helpful and dealt with my issue very well. Gave h... Mehr ansehen
Unternehmen hat geantwortet
I enquired about a replacement for my water tank for my Swan floor steamer. Joseph was incredibly helpful. Looked into my enquiry and informed me they still did. Requested my name and address and ve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktinformationen
PO Box 3117, ST4 9GD, Stoke on Trent, Vereinigtes Königreich
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Hervorragend
4916 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Filter replacement
I had a issue getting a replacement filter for my kettle the customer service lady ( Diane) was excellent kept me up to date all the time and one on its way to myself very helpful.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Sue,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful in arranging your replacement kettle filter and kept you updated throughout. We really appreciate your kind words and will be sure to pass your lovely feedback on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Fantastic Customer Service.
Fantastic Customer Service.
They went above and beyond their legal requirements and sorted my problem with no fuss or hassle.. the agent was more than helpful and it is heartening to kmow that companies like this and their people still exist.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Stuart,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team went above and beyond to resolve your issue quickly and without fuss. It’s wonderful to know that you received such helpful service and we really appreciate your kind words.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service; I had a faulty carpet cleaner, which I didn't use straight away. I sent an email with details of the issue, I eventually sent a video footage of the fault. And they kindly sent a replacement product, and it works perfectly. Thank you for your assistance and time 🙏🏻
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to arrange a replacement carpet cleaner for you and that your new product is working perfectly. We really appreciate your kind words and taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service from julija and swan
I buy a lot of swan products and the quality is excellent however my new-ish slow cooker developed a circular crack in the base of the pot only. The lovely Julija from customer service dealt with this quickly and arranged for a replacement part, thus avoiding wasting the whole slow cooker as the base still works perfectly. Simply excellent customer service, thank you
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to quickly arrange a replacement part for your slow cooker and help resolve the issue. It’s wonderful to hear that you were able to keep using your slow cooker and avoid replacing the whole appliance. We really appreciate your kind words and will be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a problem with the price of an…
I had a problem with the price of an item, contacted customer service and within a couple of e-mails was resolved, many thanks to Chioma who dealt with it.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to resolve the issue so quickly and efficiently. We really appreciate your kind words and will be sure to pass your lovely feedback on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
After a longer than expected deliver…
After a longer than expected deliver time. I contacted Swan and was lucky that I got Keighley on line. She was very helpful and helpful. By the end of the conversation she had sorted the problem Organised a delivery and true to her word I received the item the next day. So thank you Keighley for your efforts
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was so helpful and able to arrange your delivery so quickly. It’s wonderful to hear that your item arrived the very next day. We really appreciate your kind words and will be sure to pass your lovely feedback on to Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
My new DustMaster didn’t work
My new DustMaster didn’t work
Customer services tried to talk me through possible cures.
No luck.
Asked for photos tests reference numbers etc all took time and Sean kept saying messages had not reached them.
THEN EZMIE TOOK OVER
A new machine was posted and arrived within a week
THANK YOU EZMIE for your patience and perseverance.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Anne,
Thank you for your 4-star review!
We’re pleased to hear that Ezmie was able to take over and arrange a replacement DustMaster for you, which arrived within a week. We really appreciate your patience and kind words, and we’ll be sure to pass your feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Send email
Send email, same day response, prompt responses! Same day despatch and delivered in 2 days, amazing customer services! Very consistent!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that you received such prompt and consistent service, with your order dispatched the same day and delivered so quickly. We really appreciate your kind words and taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant customer service received…
Brilliant customer service received from Kai, thank you for resolving the issue so quickly.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Natasha,
Thank you for your 5-star review!
We’re delighted to hear that Kai was so helpful and able to resolve your issue quickly. We really appreciate your kind words and will be sure to pass your feedback on to Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
Sadly their warranty is useless
Sadly their warranty is useless, or they are! We brought matching microwave, kettle and toaster. Only to have the toaster fail. Despite have registered the warranty Swan have been giving us the run around for months and refuse to replace it. There requests are unreasonable for cut cables and provision of a batch number, which we can’t find. If you are thinking you are buying into a brand that cares and will honour its warranty commitments. THIS IS SIMPLE UNTRUE.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Jon,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you experienced with your toaster and understand how frustrating this must have been.
We reached out to you via Trustpilot to request some further information so that we could look into your experience and see if there was anything further we could do to assist. Unfortunately, we did not receive a response, so we were unable to investigate this further.
We’re sorry that we were unable to resolve this for you and would still welcome the opportunity to look into your concerns. Please do get back in touch with us via Trustpilot if you would like us to assist further.
Kind Regards,
Tanya - Customer Service Operations Manager
Brilliant customer service Julija at…
Brilliant customer service Julija at Swan on my old fridge that needed some TLC good advice and even a free emblem replacement! Second to none!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Julija was so helpful and provided great advice, even arranging a replacement emblem for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Swan were absolutely brilliant when my…
Swan were absolutely brilliant when my order for a microwave went wrong. The first one arrived and had been damaged in transit. I returned it and they sent a replacement within 3 days!
Then I was using the second one when it suddenly stopped working. After proving this with photos and video they sent me a third microwave. I’m currently using this one. The customer service from Zoe and others was exemplary. The correspondence between us was very speedy. I am very happy with Swan as a company.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Julia,
Thank you for your 5-star review!
We’re delighted to hear that Zoe and the team were so helpful and responsive throughout, especially after the issues you experienced with your microwaves. We really appreciate your kind words and are so pleased to hear you’re happy with Swan. We’ll be sure to pass your lovely feedback on to Zoe and the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service
Great customer service. Fault during use and was handled efficiently and speedily
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Pauline,
Thank you for your 5-star review!
We’re delighted to hear that your issue was handled efficiently and quickly. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Top Class customer service
The customer service assistant, Zoe, was very helpful, my query was dealt with professionally, speedily and perfectly!! Thankyou very much Zoe
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Neil,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so helpful and dealt with your query quickly and professionally. We really appreciate your kind words and will be sure to pass them on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service!!
I had a fault with my Tower breadmaker and it has been dealt with quickly and efficiently by Julita at their customer service department. Most impressive in these days of “don’t care attitudes” and it will ensure that I return to this brand in future.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Sandra,
Thank you for your 5-star review!
We’re delighted to hear that Julija was able to deal with the issue with your breadmaker quickly and efficiently. We really appreciate your kind words and are pleased to hear you’ll continue to choose Tower. We’ll be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Today I phoned Swan with a problem I…
Today I phoned Swan with a problem I had with my carpet cleaner . The lovely Diane helped sort the problem. She sorted me out with a new part free of charge !!! No questions about how long I had had the product just sorted it !!!!!!
Thankyou so much Swan and Diane 5🌟service
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Patricia,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and able to arrange a replacement part for your carpet cleaner. We really appreciate your kind words and will be sure to pass your lovely feedback on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
2 slice Toaster wouldn't recommend
Bought a Swan Toaster and it looks great but the sides and top gets very hot. Be careful!
Unfortunately I cannot find my POP so I have to suffer the loss and replace it.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding the temperature of your Swan toaster and understand your disappointment with the experience.
Unfortunately, as no further information was provided, we’ve been unable to look into this with you directly. We appreciate you taking the time to share your feedback, and your comments have been noted.
Kind Regards,
Tanya - Customer Service Operations Manager
All sorted.
Had a problem registering 2 Swan Brand products ,
customer services persevered with my concerns and contact ended with both products registered.
Excellent service and understanding 5X.
Derek
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Derek,
Thank you for your 5-star review!
We’re delighted to hear that our customer service team was able to help get both of your Swan products registered. We really appreciate your kind words and will be sure to pass your feedback on to the team.
Kind Regards,
Tanya - Customer Service Operations Manager
Good Support From Joseph
Had trouble registering my toaster for the extra warranty and Joseph was very helpful and sorted it all for me.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help with your warranty registration and get everything sorted for you. We really appreciate your kind words and will be sure to pass them on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
I contacted Swan yesterday and today…
I contacted Swan yesterday and today they are arranging for replacement Fresh Water Tank to be shipped to me. The need for a replacement is entirely down to my stupidity
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Timothy,
Thank you for your 5-star review!
We’re delighted to hear that our team were able to arrange a replacement fresh water tank so quickly. We’re always happy to help, and we really appreciate you taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
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