I have an issue with one of the baskets on my air fryer so I called to see if I could get a new one. I spoke to a lovely lady called Diane, she was extremely helpful, she looked for the part, conf... Mehr ansehen
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Das sagen Bewerter
I purchased a Swan Fjord 2 slice toaster through Amazon. When I unpacked the toaster I noticed 2 of the rubber feet were missing from the underside of the toaster. I contacted Swan for replacement fee... Mehr ansehen
Contacted regarding my crossover not working and it not even being a few months old Joseph asked some details and asked me to show the issue. Was very helpful and dealt with my issue very well. Gave h... Mehr ansehen
Unternehmen hat geantwortet
I enquired about a replacement for my water tank for my Swan floor steamer. Joseph was incredibly helpful. Looked into my enquiry and informed me they still did. Requested my name and address and ve... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
With a rich heritage dating back to 1931 Swan is proud that each product is conceived and designed at its headquarters in the heart of the UK, backed up by a 160 strong support team including in house designers, customer services and quality control; producing appliances, cookware and kitchen accessories that are available around the world and designed for life.
Kontaktinformationen
PO Box 3117, ST4 9GD, Stoke on Trent, Vereinigtes Königreich
- 0333 220 6050
- customerservice@swan-brand.co.uk
- swan-brand.co.uk
4,4
Hervorragend
4916 Bewertungen
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Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Great service, very friendly and efficient.
I have an issue with one of the baskets on my air fryer so I called to see if I could get a new one.
I spoke to a lovely lady called Diane, she was extremely helpful, she looked for the part, confirmed is was in stock and arranged for it to be sent.
Diane was also really friendly and we had a lovely conversation whilst the transaction was being concluded. I like that, it adds a very personal feel, which is excellent.
All in all a very good experience.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Great customer service
The screws in my tray on my swan air fryer kept coming loose, I contacted swan, the customer service was brilliant, sent me a new tray free of charge!
24. Oktober 2026
Bewertung ohne vorherige Einladung
I had a problem with my product.
I had a problem with my product.. they did their best to sort it out but to the item being out of stock I was able to debilitate the item and get a full refund. All quite painless if a little frustrating.
20. Oktober 2026
Bewertung ohne vorherige Einladung
I had purchased a Swan 5L Urn
I had purchased a Swan 5L Urn. This is a great urn. The urn started to leak at the tap joint after 3 years. It seems Swan don’h have a replacement tap for this model and you can’t get one from third part suppliers as the tap hole is much smaller than larger urns. Joseph at Swan was very helpful and offered me a discounted price to purchase a new urn which I did. I like Swan branded products and also Tower products as they the the same company and will buy again. One request - please make and sell a replacement full part stainless steel tap for the 5L urn!
19. Oktober 2026
Bewertung ohne vorherige Einladung
Contacted regarding my crossover
Contacted regarding my crossover not working and it not even being a few months old Joseph asked some details and asked me to show the issue. Was very helpful and dealt with my issue very well. Gave him the evidence he needed such as cutting the cord and a short video of the issue. He has very quickly dealt with the issue and am very happy with the outcome and support given. Thank you very much
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Katie,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was so helpful in resolving the issue with your crossover. We understand how disappointing it must be when a product stops working after only a few months, so it’s great to know that Joseph was able to guide you through the process and deal with the matter so quickly.
We’ll be sure to pass your lovely feedback on to Joseph. Thank you for your patience and for giving us the opportunity to put things right.
Kind Regards,
Tanya - Customer Service Operations Manager
Very happy .....
I recently had trouble registering my purchase for warranty online.
I emailed customer service and had a very prompt reply from Joseph. He asked me a few questions then set about registering the product for me. Excellent service.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to assist you with registering your product for its warranty. It’s great to know he responded promptly and made the process straightforward for you.
We’ll be sure to pass your lovely feedback on to Joseph. Thank you for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Dreadful after sales service!
I purchased a Swan Fjord 2 slice toaster through Amazon. When I unpacked the toaster I noticed 2 of the rubber feet were missing from the underside of the toaster. I contacted Swan for replacement feet but was told they were not available. I questioned their response and found their attitude was dreadful totally unhelpful. They said I should contact the supplier? Disgraceful after sales service, shameful really as the toaster is quite good!
15. Oktober 2026
Bewertung ohne vorherige Einladung
I enquired about a replacement for my…
I enquired about a replacement for my water tank for my Swan floor steamer. Joseph was incredibly helpful.
Looked into my enquiry and informed me they still did. Requested my name and address and very kindly posted it off. What an amazing service.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help you with a replacement water tank for your Swan floor steamer. It’s wonderful to know that he took the time to look into your enquiry and arrange for the replacement to be sent out to you.
We’ll be sure to pass your lovely feedback on to Joseph. Thank you for your kind words and for choosing Swan!
Kind Regards,
Tanya - Customer Service Operations Manager
An impressive service
My recent call to Swan regarding some faulty goods was dealt with by Elle. She proved to be an absolute joy to deal with and provided a polite, prompt and efficient service. Swan are to be commended on their Customer Support Service
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle provided such a positive experience when you contacted us regarding your faulty goods. It’s wonderful to know that her polite, prompt and efficient service made such a difference.
We’re very proud of our Customer Service team and will be sure to pass your lovely feedback on to Elle. Thank you for taking the time to share your experience and for your kind words about Swan.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a problem with my swan kettle…
I had a problem with my swan kettle after 9 months and contacted customer services who were extremely helpful and within a few hours problem resolved and new kettle was ready for dispatch.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Jacqui,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to resolve the issue with your Swan kettle so quickly and arrange for a replacement to be dispatched. We understand how disappointing it can be when an appliance develops a fault, and we’re pleased we could make the process as straightforward as possible for you.
Thank you for taking the time to share your positive experience. Your feedback is greatly appreciated!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service
I contacted Swan Customer Service via email to report a fault on a toaster we purchased in just under 2 years ago so still under the warranty. I received a response later the same morning asking for a photo of the unit with the power cable cut short which I sent immediately. A few hours later I received confirmation that a replacement was being shipped to arrive within 3 to 5 working days and sure enough on day 4 the new unit arrived. Altogether a simple and painless experience and a special shoutout to Sara for dealing with things so quickly.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi,
Thank you for your 5-star review!
We’re delighted to hear that your warranty claim was handled so quickly and smoothly, and that your replacement toaster arrived within the expected timeframe.
We’ll be sure to pass your special shoutout on to Sara, who will be thrilled to know that her prompt and helpful service made such a positive impression.
Thank you for choosing Swan and for taking the time to share your experience. Your feedback is greatly appreciated!
Kind Regards,
Tanya - Customer Service Operations Manager
Was helpful and easy to get help and…
Was helpful and easy to get help and replacement
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that you found our Customer Service team helpful and the process of arranging a replacement easy and straightforward.
Thank you for taking the time to share your feedback. We really appreciate your support!
Kind Regards,
Tanya - Customer Service Operations Manager
Very responsive to my emails and quick…
Very responsive to my emails and quick to replace a product that had broken on my kettle. Great service all round.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was responsive and able to arrange a replacement for your kettle quickly. It’s great to know that your experience was a positive one and that you received the service you expected.
Thank you again for your lovely feedback and for taking the time to share your experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I recently moved house
I recently moved house, I took my electric hand wisk with, however left the actual wisks at my old address. I contacted Swan and they sent me out a replacement set, free of charge. The lady I spoke to was called 'Ezmie' she was amazing.
Fantastic Customer Service. 10/10.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Kenny,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to help you with a replacement set of whisks and make the process so easy for you. It’s wonderful to know that you found her amazing and were so pleased with the service you received.
We really appreciate your kind words and your 10/10 feedback. We’ll be sure to pass your lovely comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Poor Customer Service
I purchased a Swan floor cleaner and polisher in August 2025. In July this year the water tank developed a large split so I contacted Swan and they advised me a replacement was out of stock and due back in September and they would contact me when in. I sent all info requested, picture of model number, proof of purchase etc.
Fast forward got to end of September and heard nothing so emailed them as no one had kept me updated!
They said they were back in stock and said to send a pic etc of my old cleaner with cord cut off etc.
I emailed back and said at no point in my initial emails had anyone advised me of this and that I was told I could have a replacement. I had already disposed of the product safely!
The tone of the customer adviser was very condescending telling me as a gesture of goodwill they will send a replacement but I’m sorry but no one at any point said I had to keep the old product and send a picture and also told they would not extend warranty even though it wasn’t my fault they sold me a product that didn’t even last a year despite not being used a lot.
I was not kept updated and found the customer service staff condescending and slightly rude.
I won’t be buying any more Swan products after this experience!!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Sarah,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience and understand how frustrating it must have been, particularly after waiting for the replacement and not receiving the updates you were expecting.
We’re also sorry that our communication came across as condescending or rude. This was certainly not our intention. When a product has been disposed of before a warranty claim has been fully processed, our team does need to follow the relevant process and request confirmation that the product is no longer in use. However, we appreciate that this should have been communicated clearly from the outset, and we’re sorry if this was not made clear during your initial contact with us.
We’re pleased that, a replacement was ultimately arranged for you, but we fully appreciate that the overall experience was disappointing and that you feel you were not kept adequately informed.
Your feedback is important to us, particularly around the communication and tone of our responses, and we will ensure this is shared with the team so we can learn from your experience and improve the service we provide.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
Excellent customer service. Very prompt and super efficient. Thank you again
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Paul,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent customer service and found our team to be prompt and efficient. We really appreciate you taking the time to share your positive experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer support from Swan…
Excellent customer support from Swan they have been very helpful in finding a fix for the problem I had in a short amount of time
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Caroline,
Thank you for your 5-star review!
We’re delighted to hear that our Swan Customer Service team was able to help resolve the problem you were experiencing in such a short amount of time.
It’s wonderful to know you found the team so helpful and supportive. We really appreciate your lovely feedback and are pleased we could find a suitable solution for you.
Kind Regards,
Tanya - Customer Service Operations Manager
Kettle Part Query 150926
150926 - Contacted Swan Customer Services regarding a parts query. Holly - Customer Services Executive took information - checked with parts. Replied via email requesting kettle colour & delivery address. Advised part on route.
180926 - part delivered.
Exemplary service. Thank you.
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Rob,
Thank you for your 5-star review!
We’re delighted to hear that Holly provided such exemplary service and kept you informed throughout your parts enquiry. It’s wonderful to know that the replacement part arrived promptly and that you were happy with the service you received.
We really appreciate you taking the time to share such detailed feedback and will be sure to pass your lovely comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Faulty alexa kettle
I recently dealt with Sara regarding a faulty Swan kettle, and she was absolutely lovely from start to finish. She was friendly, professional and genuinely helpful throughout the process. She made everything straightforward and kept me informed, which I really appreciated. It's refreshing to receive such good customer service. Thank you, Sara, for making the whole experience so easy. A real credit to Swan!
15. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Stacy,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so friendly, professional and helpful throughout the process. It’s wonderful to know that she kept you informed and made everything straightforward for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service in the end ⭐⭐⭐⭐⭐
Great customer service in the end ⭐⭐⭐⭐⭐
I previously left a negative review after having an issue with my Swan air fryer, which unfortunately stopped working after around 20 months.
Following my review, I was contacted by a lovely lady called Tanya who apologised for the way the situation had originally been handled and was really helpful. She arranged for a replacement air fryer to be sent out to me and completely rectified the issue.
I really appreciate a company taking the time to listen to feedback and put things right when something hasn’t gone as it should. Thank you Tanya for your help and for turning a disappointing experience into a positive one. 😊
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Swan Brand
Hi Kathryn,
Thank you so much for your updated review and for giving me the opportunity to personally resolve this for you.
I’m really pleased that we were able to put things right and that your replacement air fryer has helped turn what was initially a disappointing experience into a positive one. We genuinely value customer feedback, particularly when something hasn’t gone as it should, as it gives us the opportunity to learn and improve.
Thank you again for your patience and for taking the time to update your review. I really appreciate your kind words and I hope you continue to enjoy your new air fryer.
Kind Regards,
Tanya - Customer Service Operations Manager
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