Tower Bewertungen 

I was having trouble registering my new Tower Ceraglide Iron and the extended warranty on line. After sending an email my issue was dealt with very efficently
and quickly. Very pleased.

Probably one of the best online companies I’ve purchased from. Needed customer service on a couple of occasions & they have been outstanding!

Would never purchase from anywhere else!

Elle was very quick at sorting out my problem with my air fryer & dispatched a new one 24hrs after my 1st email.

Although I never got to speak to juilia over the phone but we did communicate via email her response was quick and I found her very helpful and made the instructions very clear to follow as for Tower I’m very pleased with the outcome thank you.

Brilliant customer service.
My steamer handle had broken.
I didn’t have a receipt anymore and they sent me a new handle next day delivery no questions asked. Incredible, very pleased.

Quick response from Joe, friendly and efficient, then emailed re finding replacement part. Top service.

I had a lovely set of saucepans delivered and they were left by my bins and were taken, the evri driver will be spoken to, Diane at customer services sorted it out for me, she was very polite and professional, I am very pleased so far, hopefully they arrive and are delivered safely this time.

Having done battle with so many retailers recently, Swan stood out like a beacon! I needed to return an item and it was handled so beautifully, with such grace and ease , I wondered what planet I had landed on that someone automatically tried to make the process easy and effortless and succeeded flawlessly. These guys deserve a 6^., I cannot remember a time when I had such exceptional 'can do' service. I will certainly seek them out to purchase from them again.

Recent purchase of air fryer that developed a fault. Rang customer service and spoke with Ezmie who was fantastic. Listened to the problem and as it was under warranty a replacement would be sent. Completed the cut cord photo as requested which was easy. Pleasure to have dealt with Ezmie and Tower.

They were incredibly helpful and provided excellent service. Many thanks to everyone on the team!

Excellent customer service by Diane.

very satisfied

Customer service was excellent. Sara kept us well informed throughout and issue was resolved quickly and fully.

Tower provided the best customer service I have ever received from any company. They reply promptly and do everything they can to assist. They replaced my product (delivering it to my door) giving me choice of similar products as the model I had was no longer in stock. Highly recommend the team.

Joseph, responded to my emails in good time and in an engaging manner. His communications were clear and precise and this led to my issue (replacement item for malfunctioning air fryer) being completed in double quick time.

Excellent customer service from
Joseph. I had a problem with our kettle. Joseph was prompt with replying to my enquiry and quick to resolve the issue.

I was struggling to register my new kettle for its additional 2 years' warranty as I am not very computer literate and do not have a mobile phone so could not produce a screenshot of my receipt. I e-mailed towerhousewares with my problem and Diane, who replied in a very short space of time, said she had registered my kettle for me! I was delighted with her service.

Joseph from Customer Service was excellent and a replacement was arranged quickly and without any stress or hassle.

Excellent customer service from Diane, she couldn’t have been more helpful. Replaced my bin lid foc, brilliant!

I called Tower customer service line to enquire about a new filter for my blue kettle.
Ezmie was very helpful and said she would speak to the spares department and see what she could do.
I received an email from Ezmie in the afternoon telling me that she had arranged for a new filter to be sent to me and I would receive it in 3 to 5 working days.
I was delighted with the customer service and Ezmie was excellent so thank you very much 😊.

Holly was very professional and helpful and friendly she told me exactly what to do to get my replacement kettle