H& R Block Canada Bewertungen 114

I signed onto HR Block online to submit my own and my husbands taxes, I also purchased the "deluxe" package so that I could submit medical expenses. I completed my taxes and submitted them with no issue. I completed my husbands and was unable to submit them, when I tried to online submit it would just sit there with the time wheel and say, "sit back and relax while we check your payment" I had already paid and it would just sit there like that indefinitely. I contact online support and they were not very helpful and told me I would have to print it out and mail it in. I then tried to print it out but could only find that option to print a version that said it was for personal use only and could not be used to mail in to the CRA. I contacted online support again to find out how to print a copy I could mail to the CRA, this support agent was very helpful and tried to figure out why I couldn't submit online and then told me they were going to submit my issue to the next level of support and to expect them to contact me via email. I waited weeks and heard nothing, so I contacted HR Block chat support again to ask for a refund for my "deluxe" pkg and to let them know I would just submit my husbands taxes through another website. Vanessa was completely NOT helpful and said there are NO refunds and I should mail my tax return in.
I will never use HR Block again, what a waste of time.

No issues with my tax return initially. Further work needed to be done on the prior year and an update to this year. I contacted the Mississauga location 3 times over 4 weeks, each time I was told someone would get back to me. No one ever did.
I then called the head office. Again was told someone from the Management team would get back to me in 3-5 business days. While they did call back the same day to advise that they would be speaking with my tax representative in 2 days, it has now been 2 weeks and I have not heard from them. Once again I had to call to try and get an update. Have to wait yet again for someone to contact me. I have been dealing with for 3 months! This is absolutely ridiculous!!

Filed my income taxes after moving back to Canada from the US. H&R Block claimed my moving expenses on my behalf. CRA doesn't allow moving expenses from another country, moving expenses are allowed within Canada only. I went to H&R Block as I thought my tax return was more complex that year, and I figured I would get help from "experts. These guys don't know what they're doing. Now I'm paying back the rebate I got from 2021 until end of 2025. Don't use H&R Block. Their representatives are taught to use their software but don't understand tax laws and will royally screw up your taxes. You're better off using TurboTax like I've done every other year for the last 10 years. Huge thumbs down for this company.

I could have filed my taxes using their free package, but because I had $1 in bank interest, they forced me to buy their premier package.

1 star because they got my tax return in on time. That's the positive. The negative includes:
- no rough guides to costs are provided, and I had to phone and hang on the line for half an hour to get an estimate of what my return would cost
- invoice time arrives, and the final cost is 70% higher than what was quoted
- messages regarding my tax arriving at times as strange as Sundays at midnight
- zero chance to provide feedback, no response from help department, no email address you can mail to ask for guidance
- after all of this, the person helping me got the tax return wrong and my return was off by several hundred dollars.

Don't waste your time or money.

I contacted H&R Block in Canada to file my 2023 taxes on line. Provided my personal details and information to retrieve my income details from Revenue Canada.
I was advised on-line to now sit back as my tax return was being prepared.
Did not hear back for a day. Then saw a msg advising that my new Remote Tax filing consultant is now a Manav Vaidya, Tel. 905.522.5392 from the original Run Young MO, Tel. 905.689.4787.
Tried calling both - no answer.
Contacted TurboTax and filed my tax
return smoothly.
Haven't heard from H&R Block to this day!

Mrs Mali at 960 Marine drive HR & BLOCK is the best tax professional that I’ve worked with. I appreciated her for dealing with the complexity of my tax situation.
I know I can always count on her to file an accurate tax return and I’m so happy that I can drop off my paperwork and in a few weeks my return is ready to file.
Thanks for be my awesome tax professional. I will always come back at your office and recommend your well admired service to many friends and families.
Thank you for taking away my stress around filing taxes.
Best,
Genet

Well I filed with them last year I am on a low fixed income and my apartment got all burt up by arson so I call them to see if they could help me out I have one T5 that's it with the given circumstances I thought they would cut me a break nope 132$ to file one T5 that's pretty steep and harsh like money isn't everything but filing ones taxes is very important though so thanks for nothing

Cathy at Vernon H&R Block went to bat for me when I was audited by Revenue Canada.The issue- actually for the second year in a row- was my claim for medical expenses.The amount was quite large and therefore flagged.I got a letter from Revenue Canada requesting ALL receipts for ALL expenditures.Luckily I had left those receipts with H&R Block.There were a couple of disagreements costing me $151 even though my claim was over $11,000! It was nice just to hand the govt. letter to Cathy who was a great advocate on my behalf.

The service I received from H & R Block at 17th Avenue and 10th Street SW in Calgary was exemplary. All those who interacted with me did so in a warm and friendly manner. In particular, Frienky, who completed my forms, exemplified excellence in customer service. She made me feel that I was important, she ensured my comfort and she was extremely competent and knowledgeable, showing great attention to detail. It was important to her that she understood my situation well and that she represented me as effectively as possible. It was also very obvious her desire was to maximize my return. I am so very grateful.

Tharina at your White Rock office made us welcome and went through our returns with attention to detail,explaining the contents and ensuring we claimed all we could claim.
Thank you for your excellent service Tharina - see you next time!
Martin and Yvonne Henry

This product is being mis-represented. There is no “free” version anymore. Last year there was a free version that included being able to include foreign pension and medical expenses. A lot of seniors are in this category. This year (2022 filing) each submission will cost $34.99 so for a husband and wife filing the cost is $70. This is unacceptable. I recommend not using HRBlock.

I only selected 1 star because if I didn't I wouldnt have been able to write my review
I can say that if you want an instant tax refund the. Don't go here..seriously Im retired and have the beyond basic tax return takes a mere 5 mins. Yes I now then why don't I do it myself? Well I did but didn't hand it in because I wanted to do cash back and even though first off I told my slax expert all the info when they messaged me ..and I figure maybe an hour at the most .I should have received a message to sign that Sign that.
Yeah right it's now April 18 signed up on the 4th!!!!
I even filled out their free tax and said hey maybe it would be easier for them to just use that one it already done just look over it and give my instant refund.
Well they don't like to answer untill 4 hours to day or two .then it's just questions on what I already told them from the beginning seriously DONT GO TO H & R To do taxes . I even sent my expert slax specialist a request to please give my file to a co worker that has 10 mins to spare and wouldn't mind completing it .....still waiting
Not impressed at all because I should have just sent in the one I already filled out because I would have had my refund by now. Now I'm done my review please take the star down