H& R Block Canada Bewertungen 114

Have used them and would have rated them a 4 or 5; but 2025 another story. Program errors so tried to contact them through their chatline but no one ever answered. Left phone number, no one phoned. Finally d-day, April 30th. Went to do a netfile anyway and guess what! They charged me $150 for trying to contact them. I decided late penalty probably less so never filed. Read through the website, could not find anything about a $150 charge BUT in their User Licence Agreement, page 2 states "The current fees can be accessed within the Block Software and at [their website-had to remove to submit].
Your payment to Block of all fees and any additional applicable charges and taxes, must be made
by your valid credit card or other valid online payment method, and, except as otherwise provided
herein, all fees and charges are non-refundable. The price for your use of the Block Software is
established at the time you file your tax return." Once you agree to it, you have given them an open ticket to charge over above to what you agreed to any amount they chose! You are held ransom. Pay it and file or too bad. Now is May 1st and on the hunt with who to file with. I tried to contact them about their errors and they billed me $150 even though no one from their organization ever reached out to me. So much time wasted, wish I could bill them! Very very scary.

Took my t4's to the Lynn Valley, North Vancouver BC location. I normally file my own taxes online, but my computer crashed and I lost my CRA codes, etc. Maryam Golriz was amazing. About 20 minutes from dropping them off to her calling me to pick them up. Knowledgeable and pleasant. Thank you, Maryam!

Do not use this company. They are mediocre at best and most of these guys are nowhere near qualified. Plus the card that they give you is a fight to answer. Funds from also has many fees

I've used their online service for a few years now - and I think the last one. They started with fairly easy to understand and streamlined options. Now, the design is intentionally confusing to incite customers to take paid options. We call take deceptive design in the legal jargon. Cherry on top, I've never encountered anything more frustrating than trying to reach a technical support agent. Just pray that their website functions well for you.

I do not recommend H&R block service to anyone. This was my first time filing for Tax through this office. No advance notice was given about the fees for filing , they charged $150 for 2 same companyT4 then tells me the price the high because I came to them in the month of April. I met Hakim from Sunridge mall Calgary to file the tax today and he said its our H&R franchise office that decides the price and we have no control over this. It is illegal how you guys are mentioning lesser price on the website but in person you are fooling people. I am going to tell all my community people not to file from this location. Terrible service and never again.

Even though, my spouse and I have extremely simple returns, it doesn't allow us to file for "free", like they advertise! Okay, whatever, so we are given the upgraded "deluxe" package and enter all the info, same as any previous year. And, for absolutely no reason, it keeps upgrading to the "premier" package!! It looked like it was "offering" to upgrade, but it wasn't an offer. It was forcing me to upgrade to the next package. So, I cancelled it and filed with the other software. HR Block was charging me $90, I filed for $40, including tax!!! HR Block is getting to be very tricky and untrustworthy with their software usage and pricing! Next year, I will not even waste my time with them!!

I used H&R Block for 2 years in a row but I don't have any problem at all, but this year is too much! I book an online file tax expert and my experience was worst as the tax expert replied late and then charged me $300++ I asked why it was $300+ and said that the employment expenses, they make the return expensive. (I was like... T_T)
Because of that, I used another Tax platform, and it's way easier! I should have used it long time ago...

Diana at the Mission BC branch on 1st Ave has done a great job on my wife and my tax returns for a few yrs now, And we will continue to have our taxes done by her and H&R Block

Déçue après 9 ans de fidélité

Je suis cliente chez H&R Block depuis 9 ans, mais cette année a été une vraie déception. Cela fait deux semaines que j’attends qu’ils règlent un problème qu’eux-mêmes ont soulevé, et malgré mes appels au service à la clientèle, aucune réponse.

De plus, l’expérience en succursale a été inquiétante : la personne qui s’occupait de ma déclaration semblait très fatiguée, presque endormie pendant son travail, et son attitude était impolie. Cela me fait douter du sérieux du service et de la fiabilité du traitement de mes impôts.

Après tant d’années, je ne peux plus leur faire confiance et je ne leur confierai plus ma déclaration de revenus.

Terrific service at Kingbridge on Water street been going there for three years and will keep going

I had Devesh he was great

My name is John Foulser and my wife and I just had our taxes done today. We dropped off our taxes last week for them to be processed and yesterday I received a call from the office that our taxes were ready, We went to the office and sat with Jasmine Lenchyshyn. In going over out taxes that were done by a different person both Jasmine and the Office Manager at the Bunting Road St. Catharines office helped straighten out the mistakes. Clearly they knew what they were doing and were able to get us a tax rebate. The entire office was very well mannered and accommodating. We have been doing business with H&R for a number of years and would like to praise Jasmine, her Manager and the entire staff on such a good experience. It makes us want to have our taxes done by H&R every year.

Thank you H&R Bunting Road St. Catharines for a job well done.

John Foulser
Roberta Savage

They apply random pricing at the end, when you have completed your tax returns. So either you pay either you start it all again.

They applied the highest pricing on me and my spouse, the independant/autonomus worker one. While we deleted all the forms related to autonomous workers. Not only they applied this but also they didn't gave us the couple pricing. So it's false add/representation, I'm thinking about taking it to the ''Office de la protection du consommateur'' of Quebec.

Client service says impossible to change, impossible to apply discount.

Thank you to Taslimbsnu Rana and John Botelho from the H&R Block Mississiauga office at 7700 Hurontario Street. They both were very professional, great customer service and knowledgeable on my taxes. I would recommend both to prepare yours. I say both since I had to return with my T4 not on CRA and to not have me wait for long, John aided with preparing my taxes since Taslimbanu had a scheduled client to attend to. Thanks to both!

I had an appointment but there was a mix up as the confirmation email was not from the right office.I had booked online.I showed up at Southgate Mall Edmonton office and they didn't have an appointment for me due to this.The woman apologized and said she would help me anyway.She got me in quickly.The man I was sitting beside in the waiting area said he has been seeing her for years as she is very good at what she does.I discovered that Ferdousi at this office is in fact knowledgeable, quick and has excellent customer service.I would highly recommend this woman.

I went to H&R to file up my tax. I paid $180 for 5 minutes job and at the end I owed $50 for my tax. Needles to say I have no business an it was just a very short and simple procedure because I owned nothing. Funny thing is I've been contact by CRA 10 months later to review my docs and they provided a $900 refund for me as my tax calculation was somehow wrong.

If you are using chrome browser for your online filing of 2025 beware should you click on a learn more link while filing you may run into problems with the same dialogue box continuing to run in the background of your computer once you have signed out of the tax programe. When you go to turn off your computer you will have to X out of the learn more dialogue box you selected. I attempted to get assistance from tech on how to fix this however they advised me to google or you tube for a solution.

Every year I go to h and r but also use Intuit and compare the results. The last few years it has been relatively similar. This year however Intuit says my return is 3700 for my wife and I. H and r says our combined return is $1200. The tax specialist also compared to make sure no mistakes were made and everything was the same. So where is the other money? Needless to say I left without signing anything and will e-file myself Monday. Something is really wrong there

I wish I could give them a zero star rating!
I left my review yesterday in details, but they managed to remove it. A tax preparer at Milpitas office, Milpitas California, stole my identity and ruined my life. I'll post videos of my detailed story on all the social media platforms in the near future.

Just want say thanks Penny Cheng in HR Block 639 6th street New Westminister in Vancouver.
She is the fastest resolving problems ever meet.
Lucky His or Her boss to have some smart effective professional staff like Her.
Customer since 2017.
Well done.
Andrea.

H&R Block, London Ontario, representative Pamela Worts. Do not use under any circumstances. A simple tax return was done, no deductions. Did not earn much so in fairness did not want to deduct anything. They then charged me for insurance I did not want nor need. Six weeks later, no response to my many requests via email and no money returned to my credit card.Further to this, Pamela Worts became rude as soon as I said I did not want the insurance. On top of this I paid twice as much as I have since discovered from other tax companies. I have given them every opportunity to do the right thing and they cannot even respond to an email. STAY AWAY FROM H&R BLOCK. Better companies are available, companies that won't over promise and under deliver.