UFile Bewertungen 140

U file / Usuck should change your name !!!!

just pay a bit more for another service.
I have a very simple tax return, today is the last day to fill it, and UFILE is slow and unable to calculate my taxes.

STAY OUT - THESE ARE AMATEURS

Terrible tax program. I've used tax software before and this one is the absolute worst. I spent 6 hours on my taxes trying to fill out the forms and kept getting a rejection notice when I try to file, most of the forms don't match up with the T4 forms I have. They don't have the same boxes that have information for. The support is useless, I had to pay to get support and they weren't helpful at all. I'll never use this one again. Needless to say, my taxes are not filed yet. 😡

Stay away from Ufile. Worst software to file a tax return, filled with glitches. After making the payment, won’t let you file the return. It pushes you to make payment again. Their customer service is a nightmare.

uFile sucks!!!

After using this software for years thinking they made the correct determinations for income splitting, tax credits etc…. I have been going back and forth with the CRA as they continue to challenge these items for my 2024 return!!!

Reached out to uFile and received the following:
“Unfortunately, we don't provide this service.

Ufile did the calculation based on the client's data entry. In this case, you will need to deal with CRA directly.”

Pathetic!!!

Box says 4 returns, more for low wage earners.
Completed my daughter’s return.
Tried to open a second return and it locked me out!!
Used this last year after being screwed by turbo tax, with no problem. Waste of time and money!!!.

I have used a few tax programs, Ufile is the worst I tried. I started by 2025 taxes only to find this program is labour intensive and is difficult to navigate. Ex. If you have a slip with box 20 amount, you have to treat as business income. Then you have to make sure you fill out another document to ensure the amount carries forward. I have never seen it treated this way. I gave up on the program and when out and purchased Turbotax which is far superior and easier to use. I waste my money purchasing the Ufile program.

I'm done with Ufile. This is the first time I actually needed to call, since I do it all on my own. I got an error, so I called and waited 30 minutes. The agent barely spoke English, told me to email, then hung up. I emailed, waited days, called again (another 30-minute wait), was told they'd handle it. They sent the same unhelpful information by email I'd already found numerous places. I replied with details, got no response. Called again, waited 30 minutes, got hung up on again. Never using them again.

nowhere on the main pages of the sales box for ufile 12 2025 does it say Windows 11 required. Downloaded and went to activate...says W11 required, Go check box, see it's noted in very small print on the bottom of the box.
call and hold time expected to be 30 minutes...thank God it only took 12 minutes and hard to understand person says W10 ok now, they fixed [patched]??. Why not not that on front of box? In large letters. 80 billion or more W10 computers still running....why require W11 ???. Next year I suspect I will migrate to other company software after forever using UFile.

Nobody responds to telephone calls. You wait for ever and hang up. The reason for making telephone call is due to the fact that online responses are very slow, sometimes several days.

Last year I used them with great frustration! This year I waited on 800 tel. line for 50 min and was told in broken English to call back later "I have many persons waiting on line; ask for AYMAN" call back later in very broken English. They told they could see that I'd waited 50 Minutes! and to call back later! I'll definitely go to some other Income filer!!!

Worst customer service, I got ripped by buying the software and no support. The software does not even produce printable copy of the return and when I called the customer support, they have no idea.

I've been using it for at least 12 years for a relatively complex rental income situation and other passive and employment income. Quite simple to use. Autofill is nice once the documents are sent in by mid-March.

Worst customer services, sucks software never use it.

Customer Service Support is very bad.
I had a simple question about my purchase; however, the UFile support representative who answered the call was unable to communicate effectively in English.
I requested to speak with someone knowledgeable about the product, but instead, my call was disconnected three separate times without any explanation. This conduct is unprofessional, discourteous, and completely unacceptable.
I've raised a serious concern regarding my recent support experience, requested a follow-up, no answer from Ufile yet!

Stay away from Ufile for filing self-employment income taxes!
Had the worst experience with Ufile online 2026, wasted my time and money! Due to their technical issues the software is not able to transfer correct numbers!
Deeply regret to pay for such a poor performing software with literally no support team even for their own technical issues.

It is a shit software. It is not accurate and it makes a lot of errors. logging out so many times while I am working on. and very slow as well. not worth it.

I used Ufile this year. That was the worst experience ever. There was a “warning” I tried several times to correct said warning, after the app sent me back to the beginning several times I finally completed my taxes to be efiled. Now Ufile is charging me an extra 5 times for 1 filing. Never again, worst app I have ever used!!

I just checked out UfileT2 for business taxes, now that web filing for businesses became mandatory. Web site is useless and borderline fraudulent with the statement "Start for Free". This is a nonsense statement. Nowhere on the site is a cost provided, which turns out to be $209.95 for one T2 filing, which is only known it seems at the point of filing. Customer service took 10 minutes by phone to divulge the cost. Needless to say I passed on using this company, before wasting time entering any data.