Dxexpress Bewertungen 

Leaving a review is a waste of time , worse courier ever

My first, with this company.
Yes, seem to follow previous companies who are allowed to continue their malpractice.
Firstly, false timelines
Leaving no evidence of ever being here.
But it is the main companies who help to keep these company active.
Companies you brought your product?

Totally useless!5failed deliveries,one card supposedly left??seller sent twice and all I got from DX was apologies.
From 29th July until 5th August STILL waiting

I was supposed to receive a delivery on Wednesday which didnt arrive it is impossible to talk to them and the auto bot is a total waste of time tracking 7092074192

To be honest the company are an absolute shambles.
They were supposed to deliver a nest of tables to my son, he waited in all day. Excuses like left a calling card, recipient not available. After there so called failed delivery attempts we changed the delivery address. A further 3 attempts were made.

When calling them to complain they used excuses that it had been taken of their van, or they would escalate this.
Enough is enough we are now going to cancel the order and book with a reputable company.
PLEASE DON'T USE DX EXPRESS AT ALL COSTS

DX Bristol missed my delivery window, I called Screwfix who I ordered it though and they said DX had flagged my order as damaged.

DX, the next day, proceeded to dump the broken ladder (which was also missing parts) outside my house with no one to sign for it. They then took a week to collect it.

Called round and every shop I talked to seems to only ship these items via DX due to their size, even the manufacturer (Werner) has a contract with them.

Ordered the ladder through Screwfix again and DX have delivered it to someone else.

I'm 4 weeks behind receiving an item on a 2 working day delivery window. They're completely incompetent.

Driver pulled up to house, looked in back of van but didn’t get anything out of van which I saw from window. Opened my front door to go out as I was waiting in for the parcel and had heard the van, the driver had not rung door bell or walked up to property from the road. As I opened front door he drove off. Happened twice, two days in a row then received a text each time saying unsuccessful delivery and to rebook. When tried to contact DX the live chat doesn’t work and all phone numbers are not answered or go through to an automated line.

No delivery attempts but they said they have attempted. .. I’ve waited in for two days and no communication. Nothing !!

Sadly like so many others I have been scammed by this utterly disgraceful company who tell barefaced lies and seemingly get away with it with no accountability…
They have purchased items in their possession which technically makes this theft..
Two days on the bounce they have claimed to have been unable to deliver my item yet on both days I have been in my house waiting..
It is scandalous that this level incompetence is allowed to prevail …

I was at home and could see on the parcel tracking website that they were at the other end of the street. But no delivery. Then an email from DX saying that they had delivered my parcel. They hadn’t. Clicking on their website it said "Your item has been left with a neighbour, please see calling card for details” I had no calling card. I walked down my street and finally saw the parcel tucked behind the bins in the garden of a house about 15 houses away from mine. The label on the box clearly had the correct address. ironically the email they had sent saying the parcel had been delivered had this on it "“We are committed to ensuring that every item is delivered accurately to the specified location and address type, offering secure and reliable receipt and great experience. Our team members and partners are dedicated to going the extra mile to achieve this.”

No stars would be more appropriate
Again, DX Express are an absolute load of rubbish. They seem incapable of finding an address even when they are metres away from it and there'sa big sign in view. They constantly send false WhatsApp messages advising they are about to deliver, even at 9.45pm on this occasion, and then dont turn up. God only knows how they still exist! Their reviews are terrible because they are an awful company. One of the sellers who's parcel never came after 2 delivery attempts, said they are now sacking them off because the keep promising to improve, and never do. Never use them.

Text saying could not access for delivery, must have been couldn't operate a garden gate. Really bad service, delivering for 247 blinds.
Two disabled pensioners waiting for a delivery.
Poor show

Keep losing business critical orders from suppliers and ignore requests posted on website (via text link) not to deliver and change the delivery date.

Shame there isn't a half star rating!

I was due to receive a delivery yesterday. I would not be at home so I accessed the DX Express delivery website and stated I wanted the parcel with some plants for my garden to be left in my garage. I left the garage door open. I received a message to say the delivery could not be made. I rescheduled the delivery for today with the same instructions but I am at home. Delivery was not made to my garage. I saw the driver and he said he was about to put the parcel back ion the van! He said no delivery attempt made yesterday. Incapable of following simple instructions and lying about it. Plants are dead - unsurprisingly in this heat!

Terrible experience with DX. Mattress ordered from John Lewis never arrived-no tracking available, John Lewis unable to find it, after 4 weeks John Lewis could get no answer from DX re where the mattress was, so they arranged a replacement mattress to be sent to me. Again, this mattress never turned up and there was no tracking available for me or for John Lewis. I had also ordered a divan bed at the same time-got home after being out and found a box sitting outside my door containing half the divan base-box badly damaged, no second box with the rest of the bed and no note to say where the other box was. I contacted John Lewis who investigated it and they were told the second box was so badly damaged during transit with DX that it couldn’t be delivered. So-DX “lost” two double mattresses with absolutely no communication to myself or John Lewis, they damaged a divan base so badly that it couldn’t be delivered and delivered a 2nd part of the divan base in a very damaged box without any communication to say where the other box was and left it outside my front door without a note and open to anyone taking it.
I will never use DX again and if I could give zero stars I would. Where are the 2 double mattresses? They seem to have completely disappeared, despite being extremely well labelled. Very suspicious.

I struggle to give this awful courier even one star - they’re appalling.
The poor seller kindly agreed to replace my item after DX reported an alleged failed delivery - because their drivers cannot be bothered to ring a doorbell - and that’s assuming they’re even in the area.
They reported the original item as returned to sender but I’m wondering…….
There’s no means of redress and no one in customer services. The chatbot is hopeless.
Organising another delivery date with them gives no confidence that you’ll ever receive the item.
If they can’t provide a decent service, they should not be in business.
I’m reporting them to the merchant who should look elsewhere.

Tracking said that delivery was Monday so I waited in ALL DAY.
When nothing arrived I looked on tracking to see that they'd arranged a REDELIVERY(?) for the Tuesday, so I waited in ALL DAY AGAIN - my second wasted day.
Emailed DX and got back: "Unfortunately, we are yet to receive your item into our delivery depot, as soon as the item is received, we will deliver this, at this moment we advise you to contact the sender who can follow this up for you."
If DX hadn't got it, why had you told me they would deliver it? Twice!!!
Contacted the vendor who said that DX had indeed got it.
It has finally been delivered, but I'm going to have to wait now for the workman to find time to come back to finish the job, especially as he has been here for the last two days but had to go to another job today. I'm very angry with DX for messing me about and lying.

Awful service tried to deliver some stock to my shop 3 days in a row at the crack of dawn (opening times sign is huge you can’t miss it so not sure why they kept going back so early) so had it redirected to my home address for my day off today, driver eventually turned up and couldn’t find my parcel and turns out he left it in my car park at my shop……also basically told me it was tough they deliver in that area at 8am and if I’m not there it’s not their problem! Good representative for DX there……

They said they could not deliver as there was no one home, rubbish, I was home all day so they are liers and very unprofessional.

on time. best courier so far