Dxexpress Bewertungen 

A dishonest company, they made false claims about attempted deliveries that did not happen. Three days in a row I waited for what was supposed to be a 24 hour delivery. The delivery slots sent by email came and went with no sign of a delivery. When I complained to the sender they got on to the company, then phantom delivery attempts appeared in the tracking, made retroactively to cover for their non delivery. Something is seriously wrong with this company.

Sent me a text giving a delivery window. I thought I may be out so left instructions to leave the parcel in a safe place, the acceptance of which DX Express confirmed by email.
Later that day I had a text saying 'we are unable to deliver today, please tell us when to retry' and an email saying the courier 'could not access property.' Why? What was stopping you?
In fact it was an absolute lie that there was any actual visit to my property at all. I know this because
1) I was there for the entire period specified
2) The item could have been left in the porch (as it was the following day)
3) No card or indication of an abortive call was left
How do you think this service is acceptable and why despite repeated feedback in the same vein do you not address the issues?

Just awful. They have one job to do and they can’t even do it

Tracking showed the package out for delivery at 8:40am. It’s now 18:20pm and still waiting. Been home all day…. What’s the point of DX…. As it is past 17:00 you cannot contact them. If I could give less than one star, I would 😖

This company is so bad. I ordered a table from Robert Dyas. Large item so requested that they take it direct to the caravan. They delivered it to my house. Asked that it be collected and taken to the correct address. They didn't turn up twice and then said they had been and noone was at home. But I have a doorbell camera so they lied. Robert Dyas chose to believe them. Dyas then refunded me the money but told me I have to keep the item for 30 days just in case the courier decides to collect it and return to them.
After that I can dispose of it how I like (at my cost). Not impressed with either organisation. In future I shall check exactly where the item is coming from and who is delivering. I shan't be buying from Robert Dyas again either I don't like people accusing me of lying esp when I have evidence to the contrary. I thought they were a reputable company.

In recent months I've received two deliveries via this company and both have been a day late. Each time I've received an email saying delivery is due that day but with no further tracking information. On the first delivery I received a message that delivery couldn't be made although I waited all day. This week I was told that may delivery had arrived at 10am although on their tracking it hadn't left their depot then!
It is impossible to speak to anyone and although they offer live chat I couldn't do this either. I actually contacted the company I made my purchasers from to say the delivery service is making me reluctant to use them again.

Quite possibly the most useless delivery company possible. Advised that 4 packages of living plants were out for delivery at a specified time… duly tracked the van until it arrived late (but in fairness it did arrive) only to find that the manager back at the depot 60 miles away had in his/her ultimate wisdom decided to remove the 4 packages from the van prior to leaving the depot. A waste of my time… a waste of the drivers time… and quite probably a waste of the vendors fume and money, as in all likelihood if and when they delivered, the products will be dead!!! Absolute plonkers!!!

Turned up at my address, put the delivery by my open garage then proceeded to have a good old nose at my garage contents. I contacted them by phone and they refused to give me the name of the driver for the police. They stated it was against data protection and I told them that was utter rubbish!! Told them I was a lawyer. At that point, they hung up on me. So if any of you suffer a burglary after a delivery from this company, you know that they are going to be your first line of enquiry for the police. What an absolute joke of a company. Do not use!!! The 700 * reviews for this company on Trustpilot is telling. And you know which type of driver I’m referring to as well. Absolute scum.

Two days in a row, I had a message to say I hadn't been in to receive the picture I'd ordered. The courier was Marian-gigel. Basically, he had not bothered to locate my actual door, as someone had been in both times. I sent a picture of my door and detailed instructions, and the same happened the next day. I was incandescent with anger. However, to my surprise, on day 2 they did actually come good and return, FINALLY finding my address. It's worth saying they'd had my phone number since the first of the two days; they just hadn't bothered ringing it. Yes, they did deliver in the end but at great stress to me, and I would hesitate to call them a reliable courier. Not recommended.

Waiting in my computer room next to my front door, tracking delivery progress. The message appeared, 'sorry we missed you, tried to deliver'. Delivery van never came near my house, totally useless, one star is too generous, don't use this company if possible.

Delivery sat in the depot. Didn't deliver on time. No one in the reception. A woman poked her head out the first floor window to talk to me. Wasn't particularly helpful. Appalling service and wouldn't recommend. Still sat here waiting for the order after 1/2 an hour.

DX managed to completely lose my next day delivery, supplier sent another one and both arrived together. No explanation or tracking info. on the first one. Website is on a par with Royal Mail and Evri. Took about 15 mins to answer their phone and then could offer absolutely no help . I would never choose DX. Their communication is about as bad as it gets. Website is almost impossible to navigate and seems designed to be as unhelpful as possible.

The delivery isn't happening. They can improve by delivering my parcel! Obvsly. The time window I was given expired nearly 2 hours ago. Then on hold for an electronic agent who was full of excuses and belittled my experience. Another one of those 'services' bought by a private equity firm. A company (in this case, B&Q) is only as good as its delivery service. In the end the parcel came six hours late.

I have had multiple, at least 10 saying that they couldn't deliver! I have been in for all of these + I gave the option of the garage to leave. We are expecting plants. It is clear that they aren't turning up!

You can't get hold of anyone to complain. I have had to go back to the company I ordered the plants from and tell them AGAIN DX Delivery aren't turning up.

My suggestion - organisations - use a different service.

If I could give zero stars I would. Shocking customer service. Item ordered three days ago with next day delivery, item was due two days ago with one text sent in the morning. Nothing came. There is no customer service available post 5pm and the same with the company we purchased from. I contacted them again this morning and was told by text but would come between 12-3…. 3:30 came and I called customer services and was told the item was on the van and would be delivered today for sure…. It’s now 9.30pm and nothing!. At 5pm I contacted customer services online and my number was passed to the team to contact me but surprise, surprise they closed before they could contact me. If it wasn’t time sensitive I would be less bothered but quite honestly, this is the worst delivery company I have ever dealt with.

DX delivered wall panels late.joiner waiting .two panels were damaged both ends.driver says damage happens in transit photo them and report as damaged.nothing back from DX .and nothing back from shawcross panels. Shocking

Hamza and Sucha arrived on time and were polite and friendly.

As I'm 85 and disabled I asked for my delivery of 150 fatballs to be put in the shed. I was in the back garden but the front door of my bungalow was slightly open. The delivery man Callum simply left it on the front doorstep. The wait to speak to DX was long then I was told I had come to the wrong office I was redirected to another office, also wrong then the right place but by then it was too late for any action on there part. I rang them the following day and requested a call back which never came.

DON'T USE THEM iF YOU VALUE YOUR CUSTOMERS!!

Oh, I feel your absolute frustration. There is nothing quite like the specific, soul-crushing despair of trapping yourself indoors for a five-hour window, watching the clock tick past 4:15 PM, and realizing your day has been entirely wasted—*again*. Having to spoon-feed a company your exact coordinates just for them to still miss the mark is mind-boggling.
Here is a review that captures that exact brand of exhausted, day-two disappointment:
### Review Title: Fool me once, shame on you. Fool me twice... absolute despair. Avoid DX Express.
**Rating:** ⭐☆☆☆☆ (0/5 if I could)
I am writing this from the depths of pure, unadulterated frustration. For the second day in a row, DX Express has utterly failed to deliver my package, completely disrespecting my time in the process.
Today, I was promised a delivery window between 1:15 PM and 4:15 PM. Because I desperately needed this item, I locked myself indoors and waited. And waited. To ensure absolutely nothing could go wrong this time, I proactively called their customer service line this morning. I meticulously confirmed the delivery address, verified the postcode, provided my mobile number for the driver, and even gave them my exact What3Words location. I literally gave them a global positioning blueprint to my front door.
The result? 4:15 PM came and went. Then 5:00 PM. Then the end of the day. No delivery. No phone call. No knock. Just a completely wasted day staring out the window, trapped in my own home waiting for a driver who clearly never intended to show up.
To be let down once is annoying. To be let down two days in a row after doing the company's job for them by providing foolproof navigation details is completely unacceptable. The sheer incompetence and lack of communication are staggering.
I am exhausted, I am furious, and I am still without my item. I will never, under any circumstances, use DX Express again. Save your sanity and your time—use literally anyone else.

The only reason they are getting one star is it’s all I can leave.
As much use as a chocolate teapot!, did not deliver on the day, which I paid express delivery for, then said they tried to deliver but nobody was home, so they left a card to say they had been there, well they must have tried to close the door before they hid the card somewhere, because I was home and in the front garden when they claim to have turned up and hid the calling card.
So on their website they say call us and speak to someone, but all you get is an automatic redelivery message, you will never be put through to a real person, so then I tried the live online chat (which in their words is constantly monitored and means so much to them)well I have had no reply, not even an email to say my query is with them.
I could go on about how bad they are all day, but no point really, they won’t do anything about it and people will still be making complaints.
If you can, stay away from them, but to be honest, there are not a lot of good ones out there.