Dxexpress Bewertungen 

Today my delivery was not met as the driver could not find our address, we had a delivery 2 days ago by DX express, so one of their drivers has a brain. When I attempted to contact DX Express by phone I was met with a recorded message and the phone disconnected. I spoke with the usual autobot and got put in a queue to speak to a human only to be told that my delivery could not be done over the weekend and it would be rescheduled for Monday and if I was able to provide what3words, which I couldn't as it wasn't working. Google maps can find us, wayz can find us so why couldn't todays DX Express driver. I'll tell you why, they couldn't be bothered, they wanted to go home, they do not care about the customers who pay their wages, this is typical of these cheap delivery companies. I am now left with having to call my customer and advise them that I cannot complete their job when I was supposed to. Very very upset.

I can only echo the other reviews here.
I waited in during my notified delivery window only to receive a text stating they "could not access my property".
My property is 5m from the road and my cameras showed nobody coming to my property at all.
I called the customer service number given only for an automatic answer saying do everything on the website....

Failed to deliver on 4 consecutive days, turns out nobody at Bury depot could be bothered, excuse was handrail wouldnt fit in van and just left it in the depot.
I even got a call from head office telling me they have got problems with the Bury depot

DX Express twice claimed I was not home when I was; and that I did not designate a safe space when I had.

Never heard of this place before (shock), bought an item off ebay. Like the rest of the reviews on this page, they've attempted to deliver the item 6 days in a row now. Nothing. Changed my address to my super easy to find work one, got a text today saying theyll "attempt to deliver between 8:41am" ... 13 minutes later at 8:54 another text "sorry we we're unable to deliver today" 13 minutes?! given up. Taking my complaints to the ebay seller instead now as their online chat is uselss.

How is this company still operating?

If I could give no stars I would. Yet another failed collection. Impossible to speak to anyone & left listening to music until you are cut off! DX never collect or deliver on the specified day. I have never had a successful collection or delivery by DX to date!! To add insult to injury they cannot reschedule for a further 2 days if you operate your business from a home address! Disgraceful

Wouldn't even give them one star, 3 attempts at delivery and they never came to are door. Took time off work to make sure I was in for delivery's and they never showed, only to be told my parcel had been delivered. Absolutely useless !!!

I was expecting a scheduled delivery from DXexpress on Fri 9 Oct.

DXexpress sent me a message saying they attempted to deliver and that a calling card was left.

I was in the flat at the time. No attempt was made to deliver. I control entry to the building from my mobile phone and can see that no attempt was made by DX to access the address. I received no phone call or message from the driver. No calling card was left.

I explained the problem to their online customer service agent and asked if they could tell me what had gone wrong. I expected the outcome of this conversation to be "the road was closed" or "the driver was unable to find a parking space" or "the driver ran out of time to find the address before risking a parking fine" or "the podium lift was broken" or "the lift was too small for your package" etc - totally understandable problems for a London delivery.

DXexpress replied that "our records showed there had been a visit and as such they would not be able to turn the van around. Would I be interested in redelivery on Monday?"

I asked how we might avoid having the same issues on Monday, since we do not know what went wrong this time.

Several more attempts were made to suggest a Monday redelivery. It was annoying and eventually I said, "no - I am going to reach out to the retailer to cancel my order." The agent replied, "perfect, is there anything else I can help you with?" DXexpress then updated my delivery status to "we will deliver your parcel on Monday as you requested."

Is this what they're going to tell the retailer? That "the customer requested a redelivery"? I never requested that.

Just to reiterate, I said "I am going to reach out to the retailer to CANCEL MY ORDER" and DX express replied "PERFECT".

I have since reached out to the retailer and asked if they can redeliver using a different courier.

If you are a business owner out there, I stress that DXexpress will not help you grow your business. They earn no trust from your customers, they lie to you and they have no skin in your game. If your business loses money it's OK with them. But go ahead and use them if you want to.

They claimed to have delivered my parcel "to a suitable place". Not my safe place. they didn't ring my blink doorbell. It isn't anywhere on my property. There isn't even a photo to help my work out where they have dumped it. The chatbot refers me to the sender as it says they won't investigate unless the sender complains.

On time, untouched/clean/no damage. Decent enough chap. Can't fault. Thanks

It came the next day from original quote, though you can track the delivery and it gives an explanation & I got a text message the next day to say when it would arrive & it did. So reliable and decent delivery.

Worst delivery company I’ve ever used
I paid battery dynamics £25 for overnight delivery of a car battery, item was collected on 5th, I received an email on the 6 th saying delivery would be on the 7th, no part refund from battery dynamics either, rubbish company can’t find a good review anywhere

Parcel just left on doorstep, never saw delivery driver. On web site it says it was left with a neighbour. It wasn't.

Appalling. Item not delivered (‘could not access property’??), rescheduled, then a ‘delivery success’ message but it was not. Had to go through seller to investigate and get a delivery photo of not my house showing not my item being accepted by not me. Took a further week and another false ‘delivery success’ message before seller had enough evidence to issue a refund. Do not use this company.

DX faked a delivery attempt when the whole family was at home happened in August. Three days later they have managed to deliver the parcel on this occasion. Another parcel in October meant to be delivered yesterday I'm curious how long it will take them this time. If you use Trustpilot link from their website it shows 4.1 stars, must be using bot farms to improve the rating from 1.2 stars to 4.1 stars.

Was told my parcel would arrive on Friday, however it never did and dx failed to update me as to when it would arrived. Called up on Monday to which they still couldn’t tell me why it had been delayed nor when it was due to be delivered. Got to Wednesday and still the same result and no package so I cancelled my order all together. Customer service was shocking! They couldn’t even contact the department that supposedly had my parcel for over 5 days!

Abysmal service, as others have said you wait in all day they then say they’ve left a calling card as no one at home. They tell lies! No calling cards because no one has called, my ring doorbell is working perfectly. I’ve asked for delivery for Thursday but ‘attempting’ tomorrow, I just don’t get it. You can’t speak to a human on the phone, the online customer service is useless, why this company is still in business is beyond me, should be disbanded asap!

I will be avoiding any company who chooses to send a parcel via this company. Three failed attempts to collect an item. Stated they tried but I was waiting in all day. Customer chat bots are very slow and you’ll wait in a queue for over half an hour each time. They state they contact depots/ not enough drivers. They have a complaints service but don’t expect a reply. I’m not sure why anyone would pay them to deliver anything as they clearly cannot offer a basic service

DXExpress have failed to deliver my package twice 26/09 & Again today 28/09. No card left as stated. Doorbell camera. Poor courier service would not recommend. I will be contacting supplier to cancel order & request a full refund. I will reorder elsewhere.

they refuse to deliver to my house cause Neal Walker the dx driver flirted with me, bought me coffee to my house, hugged and kissed me on the cheek, he said i can have his number and he said he said he have mine, so i texted him and now he avoiding delivering to my house all because he after a eu passport so his friend his helping him with it and lying to the passport people, also the company is now refusing to deliver to my house and now gotta wait for a different company or get a refund for the item, all i want is my parcel not a marriage purposely it's a joke, thought Neal was just a good laugh and we got on as friends and that’s it, it’s just nice to have a laugh with delivery drivers nothing else