Dxexpress Bewertungen 

Absolutely diabolical service.
It's hard when you don't know what courier a supplier is using but if you are looking to use Doorfit, please know they use this horrendous courier who will send out 'sorry we missed you' emails where they haven't even attempted to deliver. Rebooked it for the next day (friday) and got an email saying it would be delivered on Monday (today) only to receive an email at 2:43pm saying sorry they missed us. We are a multi-office building and I can assure you someone has been in the building both times.
The customer service is atrocious. Live automated chat box that you struggle to get connect to a human on so tried to call only to get an automated message telling me to go on their website or use their online service.
The item ordered was urgent and here I am still waiting with no resolution. I opted to phone the supplier to ensure they know the type of courier they are using for their business and to have them get answers for me because I've wasted enough time on this diabolical customer service.

The parcel arrived with a long tear in it, two items missing and 5 items cracked. The person handing it to me had turned it over so the tear could not be seen to photograph it had been delivered. When I turned it over to say things were missing (I could not see the cracked items) I was told it was all there. How could he know with a 24-30" gash? I was not happy. The parcel had been despatched on 2nd September - I received it on 22nd

Unprofessional driver. Lied about trying to deliver our item on a previous day. Absolutely no customer service, very argumentative. Driver very shabbily dressed and the Van looked like it shouldn't have been on the road.

DX Express have just delivered my Plant, it is in tact, packaged very carefully to minimise damage to leaves and branches.

The packaging is by far the best that I have encountered, it folds open in order that you don’t have to cut cardboard limiting damage to the plant.

A great delivery, I would highly recommend this company to deliver plants.

A five star rating from me⭐️⭐️⭐️⭐️⭐️👏

The most incompetent delivery service in rural areas.
Twice no attempt at delivery for a time sensitive parcel. Delivery was aborted on each occasion
I tracked the van on the second attempt at delivery and saw it head to the centre of the postcode that covers a large area. I guess he looked around over his shoulder and didn’t immediately see my address the pressed the delivery attempted and card left button.
No delivery attempted no card left. I
was literally in my driveway at that time awaiting the delivery.
No way to contact DX and no alternative delivery options other than next day (pointless as my second attempted delivery demonstrates) or deliver to a neighbour. Rural area guys no neighbours unless you count a flock of sheep.
Seriously senders never use DX.

Shockingly bad deliveries from DX Express yesterday. The driver didn't even bother to come to the door. Everything was dumped on the lawn on wet grass!! I received Multiple emails regarding the forthcoming deliveries but no option to comment!

YET ANOTHER RUBBISH DELIVERY BY DH EXPRESS
NEXT DAY DELIVERY MY ARSE,,
ORDERED SUNDAY STILL WAITING WEDNESDAY NOON.

They are rubbish, virtually every parcel they deliver to is undelivered on first attempt. I am always getting the message to say they carded the address when no card has been left. Because I live in a remote village it feels like the driver is deciding to skip my address to make up time or get home early. I am retired, I am always at home, I never get cards. I think is poor, they are not just letting down the customers waiting in for deliveries but putting poor reputation on the suppliers who use then. I put them somewhere around Evri in terms of how I rate the overall service. Which is extremely poor

Absolute liars. Didn’t even attempt it and I get an email ‘sorry we missed you’. It makes you relise how good Royal Mail is - and even other delivery companies. Liars are just awful. It’s not on and I will do everything to leave as many bad reviews I can as they are awfulto deal with. Don’t trust a word they say - and prepare for the worst. Rubbish ‘customer experience’ that reflects badly on the company I purchased from. I have CCTV, I was stood there when the email came through - liars, and probably without doubt the worst delivery’partner’ a business could associate with.

No stars would be preferable - two failed deliveries.

Absolutely appalling service from this delivery company. And sadly, this isn’t a one-off — this is the third time they’ve done exactly the same thing. My neighbour has also experienced the same.

I was expecting around £190 worth of live plants. I was given a two-hour delivery slot and stayed home all morning waiting for them. Before the delivery window had expired, I received a message saying they were unable to deliver.

There is no telephone number to contact them, so I had to use their online chat. I was told the driver couldn’t find the property. Fine — mistakes happen. So I provided the full address again, plus a What3Words location, and rearranged delivery for the following day.

The next day? Exactly the same thing happened.

Another two-hour delivery window. Another day spent waiting at home. And, once again, before the delivery window had even expired, I received a message saying they couldn’t deliver.

Then I received an email stating that the driver had left a calling card.

They hadn’t.

I was at home all day. Nobody came to the door. Nobody attempted to deliver anything. And no calling card was left.

At this point, this is no longer an unfortunate delivery issue. It is a recurring failure of service.

What makes it particularly unacceptable is that these are live plants worth approximately £190. They have now been delayed for more than a week and have presumably been transported in and out of a delivery van repeatedly. I have no idea what condition they will be in — assuming they are even still alive when they eventually arrive.

I’ve wasted multiple days waiting at home for deliveries that never materialised, had to chase the company through an online chat because they don’t provide a phone number, supplied additional location information, and have now been given false information about a calling card being left.

How many times does a company need to fail to deliver the same parcel before it accepts that perhaps the problem isn’t the customer or the address?

Three failed deliveries. Two wasted days. £190 worth of plants potentially ruined. And not even an honest account of what happened.

This is an utterly unacceptable level of service, and based on my experience, I would think very carefully before trusting this company with anything valuable, time-sensitive or perishable.

Waste of time, never came to deliver (CCTV) yet claims to have.

Absolute Rubbish!!!
The worst courier ever!! It’s been three days now and I still haven’t received my package that’s supposed to be delivered next day. Their customer service is absolutely awful!!!

We had a delivery promised for today, I received an email saying that they had tried to make the delivery which was a blatant lie as someone was in all day and we have a delivery box.
The failure to deliver is very poor but the emailed lie makes me very angry and upset

Please do not use this company
Three supposedly attempted deliveries all times someone was at home

Delivery was NEVER attempted

Contacted live chat didn't want to know
AVOID AVOID AVOID

I waited in all day for a between 08.00 & 18.00 delivery which did not appear as when i contacted them using the live chat i was informed it had been sent to the wrong depot so i had to waste another day

Absolutely appalling. at least 4 attempts to deliver (was first expected 29/08/26) while I'm sat in waiting patiently for the delivery to take place. just 'missed' them again today.......
No easy way to get in touch with anyone about it, the phone number on website doesn't exist or won't accept calls. only option to go through the sender when it's not their fault either.....
we're in a gated compound with intercom and a manned reception, you'd expect any sensible delivery drivers to want to deliver a parcel first attempt so find alternatives if they're genuinely not getting a reply......

Just came along to leave what this terrible courier company deserves for their lies and terrible service

DX Express is an absolutely rubbish.
I have had numerous problems with them in the past, and unfortunately, I am still having problems with their service.

The latest incident is particularly serious. I have experienced situations where drivers have claimed that nobody was at home when I was actually there waiting for the delivery. In my experience, this is completely unacceptable and leaves customers feeling misled and deceived.

I genuinely find it impossible to trust this company after everything I have experienced. Their service is unreliable, their communication is extremely poor, and the way some deliveries are handled is simply unacceptable.

I would strongly advise people to avoid using DX Express whenever possible. If you have a choice of courier, I would recommend using another company.

Dreadful. Waited in all day for a large item delivery. Driver decided not to bother knocking and delivered to a neighbour instead, but decided they didn’t need tell me which neighbour. Contacted their live chat, to be met with a completely unhelpful response (to go knock on random doors until I eventually find it?!) and no further details or picture of where it was delivered provided. Had to wait for a response from the seller who fortunately had the picture of which neighbour’s door it went to. My neighbour told me they basically threw it in the door before they could even realise it wasn’t for them. Really awful and unprofessional service.

what an absolute useless company, most misleading delivery company I ever experienced, delays in delivery non stop, then "next day" excuses, "technical issues" non stop, parcel now 3 days late and still no guarantee of delivery. absolutely useless company, avoid at all costs. Do not expect a parcel to be delivered. USELESS

If I could score it a zero I would.