The gentleman who did the install (he introduced himself but I'm terrible with names) explained step by step what needed to happen. He checked in as he went to make sure I had an accurate timeline of... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Service seems good so far. Installation was not stellar but not bad. Installers were not very careful with my things pulling things off or out of the wall with no concern. As of this writing ther... Mehr ansehen
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Professional employees. Measured twice cut once. Yard was restored to original condition. Your app needs work. Changing the SSID and password is problematic unless you are knowledgeable. Phone tech... Mehr ansehen
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Do to adding several devices to my wifi, I noticed that I was starting to get a lot of lag in my system. Late at night I submitted a change to the next tier of wifi. Withing a few hours, during the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über ZoomOnline
Vom Unternehmen geschrieben
ZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps.
#SwitchToFiberInternet
60% OFF! Limited Offer
Vom Unternehmen geschrieben
- Enjoy Zero-Lag And Greater Savings
- Visit www.zoomonline.com for 60% off on selected speeds.
- No Data Caps
- Enjoy limitless usage without feeling anxious about your internet data
- No Contracts
- Month to Month Packages putting you and control (Excludes ACH Pricing and terms)
- 24/7 Customer Support
- Experience peace of mind with our round-the-clock customer support, always ready to assist you whenever you need it.
- Free Wi-Fi Router (Free to Use)
- Enjoy seamless connectivity with a free-to-use Wi-Fi router, included with every subscription
- Free Fiber Installation
- Get connected with no extra cost – we offer free fiber installation to ensure a smooth and hassle-free setup
- Affordable Internet Packages
- Choose from our flexible, affordable internet packages designed to fit every budget without compromising on speed or reliability
Epic Fiber with Epic Speeds
#SwitchToFiberinternet
Achieving what broadband could never do. We offer Speeds up to 7.5 Gpbs. Now that's Epic!
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
Kontaktinformationen
112 N Central Avenue Suite 400C, 85004, Phoenix , Vereinigte Staaten
- (833)948-6296
- Info@ZoomOnline.com
- zoomonline.com
Enjoy Zero Lag and Greater Savings
4,3
Hervorragend
95 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great job
The team informed me that they were running late with the previous appointment. Answered all questions. Did all validation before leaving. They had to re-lay the fiber cable as they weren't satisfied with the speed/numbers they were getting.
13. Dezember 2024
Antwort von ZoomOnline
Thank you for your feedback! We’re glad to hear our team kept you informed, answered all your questions, and took the extra step to ensure everything met our quality standards. Your satisfaction is our top priority, and we appreciate your understanding as we worked to deliver the best possible service. If you have any further questions or need assistance, don’t hesitate to reach out! Welcome to the ZoomOnline family.
Crew was efficient and supervisor very…
Crew was efficient and supervisor very helpful. It was a positive experience.
12. Dezember 2024
Antwort von ZoomOnline
Thank you for sharing your experience! We’re glad to hear our crew was efficient and the supervisor was helpful. Providing a positive experience is always our goal, and we’re thrilled we could deliver that for you. If there’s anything else we can assist with, let us know!
Antwort von ZoomOnline
Thank you for your feedback! We’re glad to hear our techs provided great service, but we sincerely apologize for the delay. We’ve shared your experience with the appropriate team to ensure this doesn’t happen again.
Your time is valuable, and we appreciate your understanding. If there’s anything else we can do to assist you, please let us know!
The 1st customer for Zoomonline
My family and I have the honor of being the FIRST customers to have ZoomOnline fiber optic in the USA. From the moment we were introduced, (during the sales pitch), to the last minute before going live, it has been a very pleasurable and easy process. We were kept in the loop during the initial work to place equipment around the neighborhood and kept up to date on our installation. Being first was not without minor challenges, but this team worked together and found the best solution for a quick resolution to have our service live within the timeframe provided. We were looking to replace our internet service provider and are extremely happy with the choice to ZoomOnline fiber optic.
7. August 2024
Antwort von ZoomOnline
Thank you for being our FIRST ZoomOnline Fiber customer in the USA! We’re thrilled to hear the process was smooth and that you’re happy with your choice.
Your patience during the early challenges means so much to us, and we’re glad our team could quickly resolve them. Welcome to the ZoomOnline family—here’s to lightning-fast internet and a great experience ahead!
Professional employees
Professional employees. Measured twice cut once. Yard was restored to original condition.
Your app needs work. Changing the SSID and password is problematic unless you are knowledgeable. Phone tech support solved the problem with me and system is working fine. Coverage is good through out the house.
3. Dezember 2024
Antwort von ZoomOnline
We're thrilled to hear that our team provided professional service and that your system is working well with great coverage throughout your home.
We appreciate your input about the mobile app and understand the challenges you've faced with changing the SSID and password. Please know that we are actively working on updates to make the app more user-friendly and intuitive in the near future.
Your feedback is invaluable as we strive to improve. If there's anything else we can do to enhance your experience, don’t hesitate to reach out. Thank you for being a valued customer!
Now I have Cancelled Cox
Originally, I wanted their lowest tier of service, and was repeatedly told it would suffice, but the installers who came to install inside the house insisted it wouldn't so I needed the next up tier because we have a smart home.
They originally positioned their modem/router where it would require a (monthly fee added) extender.
After a bit of testing and my explaining, they figured out they had to put the modem/router where I told them to, and then they did it with professional dispatch - and cleaned up very, very well after themselves. And wow, I don't need an extender.
It works magnificently, so I accepted the $98/month service and I just cancelled Cox.
Their work on every level from digging holes in the street to boring holes in my walls was very, very (astonishingly) professional. Only the "upsell" is a disappointment. But the service on all my devices is just perfect.
14. November 2024
Antwort von ZoomOnline
Thank you for sharing your feedback! We sincerely apologize if the initial recommendation caused any frustration. Our goal is to ensure every customer gets the service tier that best fits their usage, and we’ll review this to improve clarity during the consultation process.
Please don’t hesitate to reach out if you need anything in the future. We’re here to help!
Thank you for choosing ZoomOnline. Welcome to the family!
The tech support rep was very helpful…
The tech support rep was very helpful and we were able to resolve my issue quickly and right over the phone using your WiFi help tool! It was great
20. November 2024
Antwort von ZoomOnline
Thank you so much for your feedback! We're thrilled to hear our tech support team and WiFi Help Tool made resolving your issue quick and easy. We're here to ensure your experience stays seamless—don't hesitate to reach out if you need anything else!
Super respectful and cleaned up
They trenched right where I asked from the box to my house. They were super respectful the whole time, positive attitudes, did checks to confirm connectivity before they left. Great job.
20. November 2024
Antwort von ZoomOnline
We're thrilled to hear that our team delivered exceptional service. Ensuring a smooth installation is always a priority for us. If you have any questions or need assistance in the future, don’t hesitate to reach out. Welcome to the ZoomOnline family!
The installers were very accommodating…
The installers were very accommodating and thorough.
13. November 2024
Antwort von ZoomOnline
We're thrilled to hear that! Ensuring a seamless and satisfying experience for our customers is our top priority. If there's anything else we can do for you, please don’t hesitate to reach out. Welcome to the ZoomOnline family!
Dedicated workers. Tough Installation
The placement of the access port posted a MAJOR installation challenge. What probably should have been a 2 hour job ended up 8 hours. Installers were very dedicated to doing the job right - and I’m happy with the outcome.
29. Oktober 2024
Antwort von ZoomOnline
Thank you for sharing your experience! We’re sorry to hear about the installation challenges, and we appreciate your patience through the process. Our team is committed to providing quality service, and we’re thrilled to hear they worked hard to ensure you’re happy with the final setup. If there’s anything more we can do to support you, please don’t hesitate to reach out. Welcome to ZoomOnline!
Very nice Service
Very nice Service, Fast internet speed, The customer service were working very hard to accommodate our slow service at the beginning, Even the CEO visited our home to make sure we have the high speed internet.
23. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von ZoomOnline
Hi Basel,
Thank you for sharing your experience! We’re thrilled to hear you’re enjoying the fast internet speed and that our team’s efforts made a difference in your service. At ZoomOnline, we’re dedicated to ensuring every customer has a seamless experience, and it’s wonderful to know that even our CEO’s visit helped reinforce that commitment. Please reach out if there’s ever anything more we can do—we’re here to keep your connection strong and speedy
Fantastic company and service
From the moment they came to our door, I knew we were dealing with knowledgeable professionals offering a great internet service. They were very communicative and called when they said they would and showed up when they said they would. The internet works fantastic! Never down. Much less expensive than Cox. Very pleased with their product and customer service!
1. August 2024
Antwort von ZoomOnline
Hi Debi,
Thank you so much for your kind words and for choosing us as your internet provider! We’re thrilled to hear that our team made a positive impression and that you’re enjoying reliable, affordable internet. Clear communication and top-notch service are our priorities, so it’s wonderful to know we met your expectations. If you ever need anything or have any questions, we’re just a call away. Welcome to the Zoom Online family!
Excellent Experience
Every step of the process was streamlined and hassle-free.
I cannot think of any constructive criticism, honestly!
19. August 2024
Antwort von ZoomOnline
Thank you for sharing your experience! We're thrilled that the process felt seamless for you. Hearing that we met your expectations means a lot to our team. If there’s anything we can assist you with in the future, please don’t hesitate to reach out. Thanks again for choosing us!
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