Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
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Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
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Das haben sich andere Leute angesehen
Great response to loss of internet connection
Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly found the two problems - fiber optic line that had been chewed and a bad modem. Everything quickly fixed and back on line.
23. April 2026
Bewertung ohne vorherige Einladung
OpenInfra has good customer service
The installer was friendly, helpful and knowledgable.
Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was quickly refunded for part of the month, and Emil helped me to return the equipment.
22. April 2026
Antwort von Open Infra US
Hi,
Thank you for sharing your experience — we really appreciate it.
We’re glad to hear that the installation went smoothly and that you found our support team easy to reach whenever you needed assistance. It’s also good to know that the refund process and equipment return were handled quickly and without hassle.
I’m happy I could assist you with the return of the equipment, and I appreciate your kind words.
If you ever need help again in the future, don’t hesitate to reach out.
Kind regards,
Emil
Customer Service
The situation was handled quickly and…
The situation was handled quickly and efficiently.
21. April 2026
Antwort von Open Infra US
Hi Marianne,
Thank you for your feedback.
We’re glad to hear that your case was handled quickly and efficiently. Providing fast and effective support is always our priority, and it’s great to know this was your experience.
If you need any further assistance in the future, we’re here to help.
Kind regards,
Dan
Customer Service
Marvelous
Marvelous, stupendous, incredible, wonderful, scrumptious, beautiful, gorgeous, magnificent, magical, awesome!!!
13. April 2026
Antwort von Open Infra US
Hi Peggy,
Thank you for your enthusiastic feedback.
We’re really glad to hear you had such a positive experience with our service. It means a lot to know that everything met — and maybe even exceeded — your expectations.
If you ever need any assistance in the future, we’re always here to help.
Kind regards,
Mella
Customer Service
I had been moving for the past few…
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the internet was not working. It was super late and a long shot, but thankfully they were still there and the young lady who helped me got me up and running in less than 5 minutes.
Never had bad experience with them and they are always quick to get issues resolved should you have any or just need to ask questions.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Jonathan,
Thank you for sharing your experience.
We’re really glad we could help get your internet up and running again quickly, especially after a busy moving period. We understand how frustrating it can be when things don’t work as expected after reconnecting everything, so it’s great to hear it was resolved within minutes.
It’s also good to know you’ve consistently had positive experiences with our support and that you find us responsive when issues or questions come up.
If you ever need assistance again, we’re always here to help.
Kind regards,
Alex
Customer Service
Working with customers services tech…
Working with customers service tech always in great attitude and I always wanted to help
19. April 2026
Antwort von Open Infra US
Hi Anthony,
Thank you for your feedback.
We’re glad to hear you’ve had positive interactions with our customer service team and that the attitude and willingness to help came through in your experience. Providing supportive and solution-focused assistance is always our goal.
If you need any help in the future, don’t hesitate to reach out — we’re here for you.
Kind regards,
Rodriguez
Customer Service
AJ has answered my calls for help…
AJ has answered my calls for help several times now. ALWAYS getting issues resolved. AJ shows patience and is very knowledgeable. A true asset to your company.
18. April 2026
Antwort von Open Infra US
Hi Jenniffer,
Thank you for your kind feedback.
We’re glad to hear that you’ve had consistent support and that your issues have been resolved each time you’ve reached out. Patience and strong knowledge are key parts of the service we aim to provide, so it’s great to know this has been your experience.
We also appreciate you recognizing the effort put into supporting you — feedback like this means a lot.
If you ever need assistance again, we’re here to help.
Kind regards,
AJ
Customer Service
My experience was amazing
My experience was amazing. They were super helpful in giving me guidance and what to do.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Eliacer,
Thank you for your kind feedback.
We’re very happy to hear that you had an amazing experience and that you found our team helpful in guiding you through what needed to be done. Providing clear and supportive assistance is exactly what we aim for.
If you ever need help again in the future, we’re always here for you.
Kind regards,
Dan
Customer Service
Great customer service!
Very prompt response for my problem. Rence explained situation and it was resolved. Also received follow-up phone call which was a pleasant surprise.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Deannie,
Thank you for your feedback — we really appreciate you taking the time to share it.
We’re glad to hear that your issue was resolved quickly and that the situation was clearly explained to you. Following up afterwards is an important part of our service, so it’s great to know that it was a positive surprise.
If you ever need assistance again, we’re always here to help.
Kind regards,
Rence
Customer Service
Shout out to Karlo at Infinity Broadband
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot of options to choose from. We went with Infinity Broadband, and I have to say - Karlo in their support team is exceptional. He was very persistent to find the source of the issue we were having even when it appeared it was was our end, not theirs. He worked the issue with us until it was solved. And yes, it was on our end! He was so polite and considerate - and very helpful!
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Kelly,
Thank you so much for your feedback.
We’re really glad to hear that you had a positive experience with our support team while setting up your fiber service in a rural area. We understand how important reliable connectivity is, especially when options are limited, and we’re happy we could assist you through the process.
It’s great to know the issue was resolved and that our team was able to work with you patiently until everything was functioning as it should.
If you need any further help in the future, we’re always here for you.
Kind regards,
Kobe
Customer Service
Open Infra Customer Service is Excellent!
I was recently contacted by Alexander Stern of the Open Infra Customer Service team who asked if I would consider re-starting my fiber internet service which I had discontinued a few months earlier. After chatting with Alexander, I decided to re-instate Open infra's fiber service. I am very pleased with the service which has been up for about a month now.
In addition to the speed of our internet connection, I must highlight the superior customer service that Alexander delivered. He listened to our concerns, came up with a solution and dispatched a local field service team to resolve the issue of where the fiber entered into our home. Blake and his team were professional, efficient and brought a friendly, "can-do" attitude.
Alexander has been on-point with follow-up at every stage of the process.
I am impressed and pleased with the services that Alexander, Blake and the Open Infra team are providing, and I would not hesitate to recommend Open Infra Fiber Service if it is available in your area.
23. März 2026
Antwort von Open Infra US
Hi Greg,
Thank you for sharing such a detailed review — it’s truly appreciated.
I’m really glad you gave us another chance and decided to restart your fiber service with us. It’s great to hear that everything has been running smoothly and that you’re satisfied with both the speed and overall experience.
It was important for me to understand your concerns and make sure we found a solution that worked long-term. I’m also happy to hear that Blake and the field team made a positive impression — I’ll be sure to pass that along to them.
Your recommendation means a lot, and I’m grateful for your trust in us.
If you ever need anything further, feel free to reach out at any time.
Best regards,
Alexander
Customer Service
Great Communication
The rep was super friendly and clear about the bill and the changes to my information.
14. April 2026
Antwort von Open Infra US
Hi Marcus,
Thank you for your kind feedback.
We’re glad to hear that you had a positive experience and that the information regarding your billing and account changes was communicated clearly. Providing friendly and transparent support is something we always strive for.
If there’s anything else you need help with, you’re always welcome to reach out.
Kind regards,
Ana
Customer Service
Alexander's Helpfulness
Alexander, with OpenInfra, made a difference. My initial three months with Openinfra were challenging. However, with the help of Alexander's expertise, determination, guidance, and personable approach, the issues were resolved. He, along with the technicians, worked endlessly to find success. They were patient and persistant in creating a solution. Simply stated, Alexander restored my confidence in Openinfra and I am looking forward to productive relationship in the future.
14. April 2026
Antwort von Open Infra US
Hi Bill,
Thank you for your honest and detailed feedback.
I’m aware that your start with us wasn’t the easiest, which makes it even more rewarding to hear that we were able to get things on track. It was a team effort, and I’m glad our persistence and collaboration led to a solution that worked for you.
Hearing that your confidence in Open Infra has been restored is something I value highly. That’s exactly the experience we aim to deliver.
Looking forward to supporting you going forward — don’t hesitate to reach out if anything comes up.
Kind regards,
Alexander
Customer Service
Very Helpful
I received a personal response to my email on the same day I sent it. Rence was very professional and patiently walked me through what needed to be done to resolve my issue. My interaction with Rence confirmed that my decision to use Open Infra as our provider was the right one.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Paul,
Thank you so much for taking the time to share your experience — it truly means a lot.
I’m really glad I could assist you and help resolve your issue smoothly. Providing clear, timely, and professional support is always my goal, so it’s great to hear that your experience reflected that.
Your confidence in Open Infra is greatly appreciated, and I’m happy I could play a part in reinforcing that decision.
If you ever need further assistance, don’t hesitate to reach out — I’ll be here to help.
Best regards,
Rence
Customer Service
Antwort von Open Infra US
Hi Floyd,
Thank you so much for your feedback!
We’re very happy to hear that you had a great experience and found our support helpful. Your kind words mean a lot to us.
If you ever need anything in the future, we’re always here to help!
Best regards,
Jefrey
Customer Support
Vince was very helpful with changing my…
Vince was very helpful with changing my plan. I am technology challenged and he listened to me explain in my terms and then determined what to do. He said he would followup with me and he did that in less time than he estimated. Very good customer service.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Trudy,
Thank you so much for your kind feedback!
I’m really glad I could help you with changing your plan and that you felt listened to and understood throughout the process. It’s great to hear that the follow-up also happened sooner than expected and that everything worked out smoothly for you.
If you ever need anything in the future, don’t hesitate to reach out—I’m always happy to help!
Best regards,
Vince
Customer Service
Huge shoutout to AJ from open infra
Huge shoutout to AJ from open infra! When multiple people for 2 days couldn’t help me, blamed each others company, she came in and helped immediately! Thank you, AJ for being so wonderful at your job and your great attitude!!!
11. April 2026
Antwort von Open Infra US
Hi Matt,
Thank you so much for your amazing feedback!
I’m really glad I could step in and help get things resolved for you, especially after the difficulties you experienced earlier. It means a lot to hear that my support and attitude made a positive difference.
If you ever need anything in the future, don’t hesitate to reach out—we’re always here to help!
Best regards,
AJ
Customer Support
The customer service rep was complete…
The customer service rep was complete and comprehensive and made sure the account and service was properly cancelled. I had tried to cancel previously and the service was NOT cancelled as previously expected. When the service worked it was mostly less than expected (speed)however, too many service outages and disruptions along with previously poor customer service made me have to change my ISP.
10. April 2026
Antwort von Open Infra US
Hi Jeffrey,
Thank you for taking the time to share your feedback.
We’re glad to hear that your cancellation was handled completely and that the agent ensured everything was properly closed this time. However, we’re truly sorry to hear about your earlier experience with service interruptions, performance not meeting expectations, and difficulties with the previous cancellation request. That is not the experience we aim to provide, and we understand how frustrating that must have been.
We appreciate your honesty, as it helps us identify areas where we need to improve. If there is anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Ana
Customer Support
The Customer Service Agent was so…
The Customer Service Agent was so helpful and stayed in touch until I had everything I needed.
9. April 2026
Antwort von Open Infra US
Hi Judy,
Thank you so much for your kind feedback!
We’re very happy to hear that our customer service agent was helpful and stayed in touch until everything was fully resolved for you. Providing attentive and continuous support is very important to us, and we’re glad it made a difference in your experience.
If you ever need anything in the future, we’re always here to help!
Best regards,
Oualid
Customer Support
Customer Support and Knowledge A+
Alexander’s customer support and service knowledge was above and beyond expectations.
8. April 2026
Antwort von Open Infra US
Hi Keith,
Thank you so much for your kind feedback!
I’m really glad to hear that you felt supported and that my knowledge and assistance met your expectations. It was a pleasure helping you, and I truly appreciate you taking the time to share your experience.
If you ever need anything in the future, I’m always here to help!
Best regards,
Alexander
Customer Support
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