The gentleman who did the install (he introduced himself but I'm terrible with names) explained step by step what needed to happen. He checked in as he went to make sure I had an accurate timeline of... Mehr ansehen
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Das sagen Bewerter
Service seems good so far. Installation was not stellar but not bad. Installers were not very careful with my things pulling things off or out of the wall with no concern. As of this writing ther... Mehr ansehen
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Professional employees. Measured twice cut once. Yard was restored to original condition. Your app needs work. Changing the SSID and password is problematic unless you are knowledgeable. Phone tech... Mehr ansehen
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Do to adding several devices to my wifi, I noticed that I was starting to get a lot of lag in my system. Late at night I submitted a change to the next tier of wifi. Withing a few hours, during the... Mehr ansehen
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Unternehmensdetails
Über ZoomOnline
Vom Unternehmen geschrieben
ZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps.
#SwitchToFiberInternet
60% OFF! Limited Offer
Vom Unternehmen geschrieben
- Enjoy Zero-Lag And Greater Savings
- Visit www.zoomonline.com for 60% off on selected speeds.
- No Data Caps
- Enjoy limitless usage without feeling anxious about your internet data
- No Contracts
- Month to Month Packages putting you and control (Excludes ACH Pricing and terms)
- 24/7 Customer Support
- Experience peace of mind with our round-the-clock customer support, always ready to assist you whenever you need it.
- Free Wi-Fi Router (Free to Use)
- Enjoy seamless connectivity with a free-to-use Wi-Fi router, included with every subscription
- Free Fiber Installation
- Get connected with no extra cost – we offer free fiber installation to ensure a smooth and hassle-free setup
- Affordable Internet Packages
- Choose from our flexible, affordable internet packages designed to fit every budget without compromising on speed or reliability
Epic Fiber with Epic Speeds
#SwitchToFiberinternet
Achieving what broadband could never do. We offer Speeds up to 7.5 Gpbs. Now that's Epic!
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
Kontaktinformationen
112 N Central Avenue Suite 400C, 85004, Phoenix , Vereinigte Staaten
- (833)948-6296
- Info@ZoomOnline.com
- zoomonline.com
Enjoy Zero Lag and Greater Savings
4,3
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95 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Antwort von ZoomOnline
Thanks so much for the feedback! Welcome to the ZoomOnline family!
-The ZoomOnline Team
Fair Price for great service
So far so good. Price is right and the install was quick. The only complaint that I have is that I can not (or have not found a way yet)to change the name of the WIFi and change the password.
10. Mai 2025
Antwort von ZoomOnline
Thanks so much for the great feedback—we’re happy to hear that the price is right and the installation went smoothly!
Regarding your WiFi name and password to make it easy, a member of our team will be reaching out shortly to help guide you through the process and ensure everything is set up just how you want it.
Welcome to the ZoomOnline family!
-The ZoomOnline Team
-
Antwort von ZoomOnline
We're sorry to hear that your installation experience didn’t meet expectations. We strive to provide professional and high-quality service, and it’s clear we missed the mark here.
Your input is important to us, and we'd like the opportunity to make things right. Someone from our customer support team will be reaching out so we can look into this further and ensure everything is up to standard.
Thank you again for bringing this to our attention.
-The ZoomOnline Team
Loose cables, Eyesores, poorly designed equipment.
Just a bunch of loose cables taking up a bunch of space with kids and pets, what could go wrong. I now have 2 eyesores on the outside of my house and three on the inside. Also Not compatible with many other router/ modems so you’re stuck with the crappy signal from the one they give you unless you want to rent another eyesore from them. Half the time I have no signal from my upstairs. The installer is obviously getting paid by the job because he fought me on where I wanted to install it and convinced me it would be “better” in what was in fact the easiest and quickest place to put it. Had I known it was going to be such an eyesore and take up so much space with loose cables, I would have refused. The design and engineering of the whole set up is poorly done.
6. Mai 2025
Antwort von ZoomOnline
We truly regret that your installation left you feeling frustrated and disappointed. That’s not the standard we aim to provide, and we’re sorry for the inconvenience.
We’d really appreciate the chance to make this right. Someone from our team will be reaching out to you directly to learn more and see how we can make this right. We appreciate your honest feedback — it helps us improve and better serve our customers moving forward.
-The ZoomOnline Team
Enjoyed the installer Justin
Enjoyed the installer Justin - very personable and informative of all steps.
2. Mai 2025
Antwort von ZoomOnline
Hi Larry,
Thank you so much for your feedback! We're thrilled to hear you had a great experience with Justin. We’ll be sure to pass along your kind words—he’ll be happy to know he made a positive impression! If you have any questions moving forward, don’t hesitate to reach out. Welcome to the ZoomOnline family!
-The ZoomOnline Team
Such an easy and fast experience…
Such an easy and fast experience getting Zoom installed. Plus we love that we are saving over half of what our old internet cost.
17. April 2025
Antwort von ZoomOnline
Hi Shea
Thank you for the wonderful feedback! We’re so happy to hear that your installation experience was quick and easy — and saving over half compared to your old provider is a huge win!
We’re excited to have you with us and look forward to keeping you connected with fast, reliable service. If you ever need anything, we’re just a call or message away! Welcome to the ZoomOnline family !
- The ZoomOnline Team
Amazing communication and installation…
Amazing communication and installation was easy. Those guys deserve a raise. Only part was helping me setup the network. Like changing the name of the WiFi and passwords and such. I feel like they could help with that in the future.
24. April 2025
Antwort von ZoomOnline
Hi Timothy
Thank you so much for your great feedback! We’re thrilled to hear that you had a smooth installation experience and that our team’s communication stood out — we’ll be sure to pass along your kind words to them!
We also appreciate your suggestion regarding network setup support, like helping with WiFi names and passwords. Feedback like yours helps us improve, and we’ll definitely review ways to make that part of the process even easier in the future.
Thanks again for choosing to be a part of the ZoomOnline family — we’re happy to have you with us!
- The ZoomOnline Team
Great customer service/respect for property
Everyone at Zoom is friendly and wants to give the customer the best experience (sales people and installers). They dug the ditch needed to get the line to our house and then showed it to me and I couldn't tell they had even disturbed anything. Their installer was very nice and worked with us on the placement in the house. We are just starting with Zoom and hoping the fiber optic service will be as good as their customer service. Good start so far.
11. April 2025
Antwort von ZoomOnline
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with both our sales team and installers has been a positive one. Our crew takes great pride in treating every home with care.
We’re excited to have you as part of the Zoom family and are confident that our fiber optic service will continue to meet, and hopefully exceed, your expectations. If you ever have any questions or need support, we’re just a call or message away!!
Professional Service an added bonus
Not only did they show up on time they were very professional and answered questions regarding the changes they were making to my home glad they were here to install the system
17. April 2025
Antwort von ZoomOnline
Thank you so much for your kind words! We're thrilled to hear that our team arrived on time, provided a professional experience, and took the time to walk you through the installation. We’re glad you felt confident in the work being done in your home — that’s exactly the experience we aim to deliver every time. Welcome to ZoomOnline Fiber, and thank you for choosing us!
Outside crew and the installer were all…
Outside crew and the installer were all very professional, efficient and cleaned up when installation was completed.
14. April 2025
Antwort von ZoomOnline
We're thrilled to hear that our outside crew and installer made a great impression. We take pride in providing professional, efficient service—and leaving things just as clean as we found them. Welcome to the ZoomOnline family!
Sub par, connection issues, app compatibility issues and the connection is not any faster
I would say sub par, I had both zoom and cox running for a little time, and then when I went solely to zoom online, the issues started. One was incompatibility of zoom with the myq garage app, there by not connecting. And to be honest, though they noted the reason for switching to fiber is that the speed is so much better, I saw similar speeds to what I had with cox, which was not a fiber connection. The upload speed was faster than cox, but the download speed was the same. Second is that the solutions and switches they made in the router, fixed the garage app issue, but then through out the day, the 5g connection gets dropped which results in dropped business meetings. I had let zoom know about this issue on Monday, 4/7 requesting prompt resolution as I work from home, and it’s now 4/11. I get a missed call and a message noting how there is a balance of $3 when I just paid $98 for the amount and it was a result of them putting a prorated bill for one day, and one for a month. Amazing how you would do three contact attempts for $3 but not really reach out and resolve the connection issues. I want to give them the benefit of the doubt, but it seems like they have a long way to go.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von ZoomOnline
Thank you for taking the time to share your experience — we’re truly sorry for the inconvenience and frustration you’ve faced. We understand how important reliable connectivity is, especially when working from home, and we sincerely apologize for the ongoing issues with your service.
Our team is actively working on this issue. Please know that resolving this is a top priority, and we’re committed to getting things right.
We also apologize for the confusion around the billing and the way communication was handled. We value you as a customer and completely understand your expectations around prompt and proactive support.
Thank you again for your patience, and for giving us the opportunity to improve your experience.
Everyone was very professional
Everyone was very professional, made sure internet was running to proper speed, and tv was connected
10. April 2025
Antwort von ZoomOnline
We're thrilled to hear our team delivered a professional experience and made sure everything—from your internet speed to your TV connection—was running smoothly. Enjoy the fast connection, and don't hesitate to reach out if you ever need anything!
My billing is not set up why is so hard…
My billing is not set up why is so hard to get it wright it was set up a the time I signed up and now I do not know what to do can some one call me 4805602872 to fix it on auto draw
31. März 2025
Antwort von ZoomOnline
We are truly sorry for the inconvenience you've experienced with your billing setup. We understand how frustrating this must be. Our team has already reached out to assist you and is working to resolve the issue as quickly as possible. We appreciate your patience and are here to ensure everything gets back on track. If you need immediate help, feel free to reply to our message or give us a call — we're happy to assist!
Speed issue was solved promptly
Speed issue was solved promptly. And technician was very helpful and courteous.
27. März 2025
Antwort von ZoomOnline
We’re so glad to hear that your speed issue was resolved quickly and that our technician provided helpful and courteous service! Customer satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need anything else, we’re here to help!
Thanks for choosing ZoomOnline!
Fidel in Dallas is the most patient and…
Fidel in Dallas is the most patient and helpfull customer service rep I have ever experienced. He should be a trainer. I have experienced 100s! The 2nd day installer was helpfull in setting up TV. He failed to unplug previous server, so when I unplugged previous service I was not connected to WIFI. That's why I called Fidel.
31. März 2025
Antwort von ZoomOnline
We're thrilled to hear that Fidel provided such an outstanding customer service experience!
We appreciate your patience regarding the installation process. Your insights help us improve, and we’ll use this as an opportunity to ensure a smoother setup for future customers. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Thanks again for choosing ZoomOnline!
Great customer service
Fidel from the Tech Support line was basically the all-star in way of customer service. He never gave up on me and worked efficiently and passionately to find an answer to my issue. The techs Kofee and Roland worked on my network and got my speeds to where they needed to be. Absolute rock stars!
27. März 2025
Antwort von ZoomOnline
We love hearing about rock star experiences like this! Our team will be thrilled to know they made such a positive impact. We are all about going the extra mile. Thank you for choosing ZoomOnline—we’re always here when you need us!
Good experience
They were polite, respectful and friendly. While they were a little late, they called before their scheduled time to let me know. The process was painless.
31. März 2025
Antwort von ZoomOnline
Thank you for your kind words! We're so glad to hear that our team provided a smooth experience. We appreciate your patience and understanding, and we're always striving to keep our customers informed every step of the way. If you ever need anything, we're here to help! Welcome to the ZoomOnline family!
On time was exactly as scheduled
On time, fast install. Operating instructions explained to me. Tech tested many location for quality of connection. Quick and fast. Very fast internet
Very happy at this time with Zoom.
28. März 2025
Antwort von ZoomOnline
Thanks for your review! We're thrilled to hear that your installation was quick and smooth and that you're enjoying the speed of your internet. Our techs always go the extra mile to ensure the best connection possible. If you ever need anything, we're here to help. Welcome to the ZoomOnline family!
All of the Zoom team
All of the Zoom team from cable diggers to home installation were professional and friendly.
26. März 2025
Antwort von ZoomOnline
Thanks so much for your kind words! We're thrilled to hear that our team—from the cable diggers to the home installation crew—made a great impression. We pride ourselves on professionalism and friendly service, so it means a lot to hear this feedback. Enjoy your fast and reliable fiber internet!
Company of Nightmares
I’m writing this review on a Friday evening where I hoped to be streaming but am without service for past 3 hours. Absolutely terrible experience with Zoom. We switched over a few months ago and have experienced more outages in that time than I did in 10 years with Cox. To make matters worse, their customer service is not 24/7 as advertised. Closed at 7pm? I wanted them to be a credible competitor to Cox but they’ve been a huge disappointment. Would not recommend them.
21. März 2025
Bewertung ohne vorherige Einladung
Antwort von ZoomOnline
We're sorry to hear about your experience and understand how frustrating it can be to have service interruptions when you need them most. However, after checking our system, we do not see any record of an outage in your area for the extended time mentioned. Additionally, we were unable to locate any calls, emails, or messages from you to our support team regarding this issue.
We truly want to help resolve this for you. Please reach out to our Customer Support team directly at Info@ZoomOnline.com or via our Customer Service number at 833-948-6296 and we'd be happy to investigate further and assist you.
We appreciate your time and hope to connect with you soon!
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