The gentleman who did the install (he introduced himself but I'm terrible with names) explained step by step what needed to happen. He checked in as he went to make sure I had an accurate timeline of... Mehr ansehen
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Das sagen Bewerter
Service seems good so far. Installation was not stellar but not bad. Installers were not very careful with my things pulling things off or out of the wall with no concern. As of this writing ther... Mehr ansehen
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Professional employees. Measured twice cut once. Yard was restored to original condition. Your app needs work. Changing the SSID and password is problematic unless you are knowledgeable. Phone tech... Mehr ansehen
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Do to adding several devices to my wifi, I noticed that I was starting to get a lot of lag in my system. Late at night I submitted a change to the next tier of wifi. Withing a few hours, during the... Mehr ansehen
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Unternehmensdetails
Über ZoomOnline
Vom Unternehmen geschrieben
ZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps.
#SwitchToFiberInternet
60% OFF! Limited Offer
Vom Unternehmen geschrieben
- Enjoy Zero-Lag And Greater Savings
- Visit www.zoomonline.com for 60% off on selected speeds.
- No Data Caps
- Enjoy limitless usage without feeling anxious about your internet data
- No Contracts
- Month to Month Packages putting you and control (Excludes ACH Pricing and terms)
- 24/7 Customer Support
- Experience peace of mind with our round-the-clock customer support, always ready to assist you whenever you need it.
- Free Wi-Fi Router (Free to Use)
- Enjoy seamless connectivity with a free-to-use Wi-Fi router, included with every subscription
- Free Fiber Installation
- Get connected with no extra cost – we offer free fiber installation to ensure a smooth and hassle-free setup
- Affordable Internet Packages
- Choose from our flexible, affordable internet packages designed to fit every budget without compromising on speed or reliability
Epic Fiber with Epic Speeds
#SwitchToFiberinternet
Achieving what broadband could never do. We offer Speeds up to 7.5 Gpbs. Now that's Epic!
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
- No Data Caps
- No Contracts (ACH Excluded)
- 24/7 Customer Support )
- Free Wi-Fi Router (Free to Use)
- Free Fiber Installation
- Affordable Internet Packages
Kontaktinformationen
112 N Central Avenue Suite 400C, 85004, Phoenix , Vereinigte Staaten
- (833)948-6296
- Info@ZoomOnline.com
- zoomonline.com
Enjoy Zero Lag and Greater Savings
4,3
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95 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Team was professional and courteous.
20. März 2025
Antwort von ZoomOnline
Thank you for your kind words! We’re so glad to hear that our team provided you with a professional and courteous experience. We appreciate you choosing ZoomOnline and look forward to keeping you connected!
Antwort von ZoomOnline
We're thrilled to hear that Justin provided a great nstallation experience! We take pride in delivering top-tier service, and your feedback means a lot. Welcome to the ZoomOnline family!
Professional Installation !
Justin was very knowledgeable and friendly, and did a professional job with our fiber optic installation.
12. März 2025
Antwort von ZoomOnline
Thank you for your kind words! We're thrilled to hear that Justin provided a knowledgeable and professional installation experience. We take pride in delivering top-tier service, and your feedback means a lot. Welcome to the ZoomOnline family!
Insulation guys were great
Insulation guys were great, but we tried it for a few days. It did not work for our TVs nor our Internet needs more work done as bugs in the lines are canceling our subscription to this.
1. März 2025
Antwort von ZoomOnline
Thank you for sharing your experience. We're sorry to hear about the issues you've encountered. A member of our team will be reaching out to see how we can make things right. We truly value your feedback and appreciate the opportunity to improve.
Satisfied Customer
All of the personnel I interacted with were knowledgeable, professional and friendly. The installation was quick and easy.
No interruption or problems with service or signal.
27. Februar 2025
Antwort von ZoomOnline
Thank you for your wonderful feedback! We're so glad to hear you had a smooth installation and are enjoying your service. Welcome to the ZoomOnline family—we're here whenever you need us!
Installation was a little delayed due…
Installation was a little delayed due to issue with connecting to the box at the street. Your team was quick to send additional help to resolve the connection issue. I’m hopeful the internet performance will be more consistent than Cox.
24. Februar 2025
Antwort von ZoomOnline
Thank you for your patience during the installation process! We appreciate your understanding as we worked through the connection issue and got everything set up for you. Our team is committed to delivering a fast and reliable internet experience, and we’re confident you’ll see a difference. If you ever need anything, don’t hesitate to reach out—we’re here to help! Welcome to the ZoomOnline family!
Good service and friendly techs.
5. Februar 2025
Antwort von ZoomOnline
Thanks for your kind words! We're so glad you had a great experience with our team. Our goal is to provide excellent service with a friendly touch, and it’s awesome to hear we delivered on that for you.
If you ever need anything, we’re here to help. Welcome to the ZoomOnline family!
Installation and setup
At the bottom of the router shows two wifi signals, ZoomOnline_xx and ZoomOnline_xx_5G.
On the day of installation, my computer can only see ZoomOnline_xx.
Makesure you call customer service to setup the ZoomOnline_xx_5G so that you can connect to either one. The ZoomOnline_xx_5G is faster but shorter range. Setup your computer on mobile devices on auto connect to both. This way, when one signal is weak, your devices will auto connect to the strongest signal.
30. Januar 2025
Antwort von ZoomOnline
We’re really sorry for the issue you experienced, and we appreciate you bringing it to our attention. We’ve looked into it and have taken the necessary steps to address your concerns.
Your experience matters to us, and we’re always working to improve. If there’s anything else we can do to help, please don’t hesitate to reach out!
Thanks for being a valued part of our community.
Tech was nice and helpful
Tech was nice and helpful, but took way too long to run the line and install. Tech also forgot to seal outside box with silicone.
28. Januar 2025
Antwort von ZoomOnline
Thanks for your feedback! We’re glad to hear our tech was nice and helpful, but we’re sorry the installation took longer than expected and that the outside box wasn’t sealed properly. That’s not the experience we want for our customers.
We’ve addressed this with our team to ensure future installs are more efficient and thorough. Someone should be reaching out to you, to have someone come out to properly seal the box.
We appreciate your patience and for choosing us. Let us know if there’s anything else we can do to improve your experience!
Your technician was unprofessional and…
Your technician was unprofessional and poorly trained.
15. Januar 2025
Antwort von ZoomOnline
Thank you for bringing this to our attention. We sincerely apologize for the experience you had with our technician. This is not the standard of professionalism and service we strive to provide.
We take your feedback seriously, we will have someone from our team follow up with you promptly to address your concerns and ensure this matter is resolved. Additionally, we will review this internally to prevent similar incidents in the future.
Your satisfaction is important to us, and we appreciate the opportunity to make things right.
Service seems good so far
Service seems good so far.
Installation was not stellar but not bad. Installers were not very careful with my things pulling things off or out of the wall with no concern.
As of this writing there is no way to put the provided ONT/Router combo into bridged mode so Double NAT is a requirement and port forwarding to my internal servers is problematic.
20. Dezember 2024
Antwort von ZoomOnline
We’re glad to hear you’re satisfied with the service overall, but we are sorry to learn about the issues you experienced during installation and the challenges with your ONT/router configuration.
Regarding the installation, we strive to ensure that our technicians are careful and respectful of your property. Your feedback highlights an area where we can improve, and we will address this with our team to prevent similar issues in the future.
As for the ONT/router combo, we understand how important it is to have flexibility with network configurations like bridging mode and port forwarding. We’d be happy to discuss alternative solutions.
Justin was fabulous---very thorough and…
Justin was fabulous---very thorough and very professional. Sonia helped immensely with scheduling and was very accommodating to us.
31. Dezember 2024
Antwort von ZoomOnline
Your feedback means the world to us, as it inspires our team to continue delivering the best possible experience for our customers. Thank you again for your thoughtful review—we look forward to serving you again in the future! Welcome to ZoomOnline!
Scheduling was not explained well
Scheduling was not explained well. I spoke to your rep and we set a date and time for “installation” then I was contacted by someone else who needed to meet with me and schedule trenching before the install.
Also, no one ever explained the levels of service/bandwidth, cost of each, equipment needed, etc. for me to choose the right level of service for me.
Also, I can’t figure out how to get myself set up in your Customer Portal.
27. Dezember 2024
Antwort von ZoomOnline
We sincerely apologize for the confusion during the scheduling process. We understand how important clear communication is, and we regret that the details around the installation and trenching weren’t explained as thoroughly as they should have been. We’ll work to ensure that future communications are more transparent, and we appreciate your patience as we correct this.
We also apologize for not providing more clarity on our service levels, bandwidth options, and the associated costs. Our team is available to help you understand and choose the best service plan for your needs. Please feel free to reach out, and we'd be happy to walk you through all the available options.
Regarding the Customer Portal, we understand you've had trouble getting set up. We’ve already reached out to assist you with that, and we’re happy to guide you through the process to make sure you can easily access and manage your account.
Thank you again for bringing this to our attention, and we’re here to help if you have any further questions or need additional support.
I don't where the fiber optic cables…
I don't where the fiber optic cables are buried. This makes if difficult to do sprinkler system repairs.
10. Dezember 2024
Antwort von ZoomOnline
We understand how challenging it can be to make repairs when you're unsure of where the fiber optic cables are buried. We apologize for any inconvenience this has caused.
To help resolve this issue, someone from our team will reach out to you to provide more information and discuss how we can assist in ensuring a smoother process for your sprinkler system repairs moving forward.
We appreciate your patience and are committed to finding a solution that works for you.
The installation process was…
The installation process was excellent!! All of the Zoom folks have been very helpful. Thank you
21. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ZoomOnline
We're thrilled to hear that you had an excellent installation experience and that our team was able to assist you effectively. Providing great customer service is our top priority, and it's fantastic to know that our efforts made a positive impression.
We truly appreciate your kind words and are grateful to have you as a customer. If you ever need anything else or have any questions in the future, please don't hesitate to reach out.
Thank you again for choosing ZoomOnline!
Multiple subcontractors involved
We've had a good 1st week with the internet service. Great connectivity (no drops) and faster speeds than our Cox Gigablast. That said, the communication could have been better, given the fact that there are several contractors involved in getting the service up and running. I counted 4 different subcontractors involved in the eventual provision of service. The team that laid the underground conduit was fairly efficient. An improvement to the process would have been to speak to the residents, or provide flyers a week before so that expectations could be set. I heard more than a few grumbles from neighbors not appreciative to have had a section of their driveway, sidewalk and/or landscaping disturbed without any information. The small junction box and the conduit that runs up to the corner of my house is all fine but the landscaping is certainly going to need fixing. Several large rocks were removed and simply tossed aside. The crushed granite rock is mostly dirt today as the top layer is now buried. Some decent sized roots from our gigantic ficus tree were found laying on the ground, a result of the digging for the junction box. I was able to speak to a coupe of guys about the fiber cable run into my home and even allowed one of them to climb into the crawlspace above the garage. Unfortunately, the information and plans were not communicated to the installer who showed up on a Monday morning, unaware of any of the prior discussions. He was a subcontractor as well. Overall, the experience wasn't bad, just under-communicated in terms of what to expect.
13. Dezember 2024
Antwort von ZoomOnline
We're thrilled to hear that you're enjoying the faster speeds and reliable connectivity during your first week with the service. We sincerely apologize for the communication challenges you experienced throughout the installation process. We understand that coordinating multiple contractors and ensuring that residents are fully informed is crucial to providing a smooth and positive experience. We're sorry for any inconvenience caused by the lack of advanced notice regarding the work being done on your property and the disturbance to your landscaping. We also deeply regret that the installer was not fully briefed on the prior discussions you had with the team, this is certainly an area where we can improve.
Your feedback regarding the landscaping and the condition of the area after the installation is very valuable, and we'll be sure to share this with the teams involved to ensure better care in future installations. We will also look into ways to better communicate with residents, perhaps through notices or flyers, prior to any work being done in their neighborhoods.
We appreciate your understanding and patience as we work to improve our processes.Someone from our customer support team will be reaching out to you.
Thank you again for your feedback, and we’re happy to have you as a customer!
Great install, good service, and performs as promised.
Installation happened as scheduled and the installers were very professional and courteous. Then listened well as I had specific needs for where the install in my home should take place and they executed and and asked appropriate questions. They speed is delightfully fast and connected to my existing network quickly and seamlessly.
18. Dezember 2024
Antwort von ZoomOnline
Thank you so much for taking the time to share your experience! We’re thrilled to hear that the installation went smoothly and that our team was able to meet your specific needs with professionalism and care. If you have any further questions don’t hesitate to reach out—we’re here to help!
Excellent Customer Service
Recently swapped over to ZoomOnline after they installed fiber in my neighborhood in Arizona. Install went well and when I had some issues with the network configuration and what I was trying to do, they were quick to provide a solution that fit my needs. So far, I highly recommend ZoomOnline!
17. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von ZoomOnline
We’re so happy to hear the installation went smoothly and that our team was able to quickly address your network configuration needs. Your recommendation means the world to us, and we’re thrilled to have you as part of the ZoomOnline family. If there’s anything else we can assist with, let us know!
Antwort von ZoomOnline
Thank you for the feedback! We’re thrilled to hear that our installers were on time and everything went smoothly. We strive to make every installation experience seamless, and we’re glad to know we met your expectations. If you have any questions or need further assistance, don’t hesitate to reach out!
The equipment installer did a great…
The equipment installer did a great job. He was polite and well informed. Prior to him those installing the line to the house just showed up. There was no communication, in fact we did not know that the installation would take place over two days. Not good when work schedules need adjusting.
5. Dezember 2024
Antwort von ZoomOnline
We’re glad to hear that the equipment installer provided great service. We sincerly apologize for the lack of communication regarding the two-day installation process. We understand how important clear scheduling is and will work on improving our communication to ensure this doesn’t happen again. We appreciate your patience and understanding!
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