Wessex Internet Bewertungen 

Immediate contact with a person - not a chatbot in sight. Initial resolution offered and applied. Follow up call the next day to check all was still OK. Fantastic service. Thank you Stephanie

The communication is excellent
From initial phone call answered promptly and with a clear voice. The query was dealt with and resolved efficiently.
My contact in this instance was Katt whom I cannot praise enough well done team Wessex

Garden team 3 did an excellent job on 15 June 2026 in fitting full fibre cabling to our house.
Were polite, efficient and tidy

moved into a new property on the farm estate today and had a slight problem with connection due to old property being on the estate as well , Lucy from customer support handled the problem and made the whole process very easy and it was all sorted in an afternoon

Great service today. Engineer was so patient and helpful. System up and working. Thank you so much.

Workforce was excellent. Punctual, polite and efficient. Left the site immaculate.

Garden Team 3 were excellent. Polite, efficient and very helpful when it came to the routing and making use of an existing duct that kept the disruption to a minimum. Very nice guys too.

Excellent, attentive service from Megan B in setting us up as new customers. Thank you

Equipment installation very good, no hitches, neat work, and cooperative with my wishes.

Joe and Ground Team 2 were fantastic, polite tidy, and professional. Explained the process start to finish, and checked I was happy with the final installation. Highly recommend them.

An excellent service at every stage of the process. Jamie was polite and professional and kept us up to date at every stage of the installation. He really went the extra mile to ensure everything went smoothly and despite a little setback went out of his way to make sure we could be up and running the same day. I would highly recommend.

Great service from GT1 at Wessex. Nothing was a problem. Pleasure to deal with.

Excellent service, they were kind, friendly efficient with smiling faces which we all need in today’s world. They worked swiftly and the area was neat and clean on their departure. I highly recommend !

Garden team 3 visited us today (9th June) to put the cable in from the neighbouring field to our cottage. They were the epitome of professional from start to finish & have done a really neat job - thank you!

Problem with connection, but soon got it sorted by Freya who was absolutely delightful, courteous and professional.

I have transferred from BT to Wessex Internet (WI) as they are the only provider of Full-Fiber in my village and not because BT failed me in any way. I had an overhead line to my property and WI provided an overhead line with the Fiber, so this precluded any need for digging. The team were friendly and discussed every aspect of the installation with me as they did it. Once complete I had to wait for another man to come along and complete the internal side of the work. This happened 14 days from when I had first agreed to the work. Again, he was friendly and kept me informed of all aspects of the installation and met my requirement for location of furniture and wall access. The WI router replaced the BT router and being a vertical tower, it took up less room than before. I removed the two boosters that I needed for the remote regions in my house, and the new router seems to cope well without the need for boosters. My office room is behind a double wall as it is in an extension to the house outside the old walls, but I still get a good signal. It is only a week since the installation but during that week I have not had any problems with signal strength although I have had a little dropout when streaming a film, but not as bad as before. Overall, I am happy with change, and I am paying less than before, so it appears to be a win-win situation. Time will tell.

Adrian finished the install yesterday on the house side and it went just as expected even with my custom requests of using my own router.
After calling up support and talking with Freya to ask for my PPPoE details there was no questions/delays and she emailed it over right away. 10/10 best experience with a ISP to date.
Been using using my 250mbit connection all day and its remained perfectly stable and getting speeds of just over 250mbit so they overdeliver

Very professional. Took time to explain the procedure and the job was completed extremely efficiently.

Our installer, Palo Palo, came out this morning to hardwire the new router and extender into our house. He gave us a 30 minute before arriving, and was extremely helpful and friendly whilst installing. So far, we are very happy with the services provided by Wessex Internet. Cheers Palo Palo

I needed help as my router had been reset and I couldn't access the internet. I used a web form to explain my problem on Sunday evening. Stephanie from Wessex Internet, phoned me first thing on Monday and she also sent an email with really helpful instructions that enabled me to get back online quickly. I was so relieved, and grateful for the support and service I received. Thank You Stephanie.