Wessex Internet Bewertungen 

Megan B was extremely useful, kind and efficient helping me setting up my new connection for when I move in my new property. Thank you!

I have been most impressed by Wessex Internet since my installation about 1-2 years ago. However I recently had a query regarding the output of my broadband. This was dealt with by Katt who was prompt, kind and professional throughout. I continue to be impressed by this company.

Garden party arrived last Friday and made a very neat job of burying the cable through our garden, brick walls and paths to the optimum point at the bungalow. They left an extension cable which we ran from that point through the loft and into the office where the ONT and Hub were to be located. Palo Palo came as scheduled today (Tuesday) mounted the ONT on the office wall, neatly routing the cable to plug it in. Then there was the extremely delicate job of joining the two optic cables outside (fascinating to watch). Then it was back to the office spending 10 minutes on his computer for final set up. Showed us a QR Code to scan and we were connected at 250Mbps! All other devices and TVs connected first time so we are about to switch off the old steam driven system. Thanks Wessex Internet

Efficient each stage of insulation on time as arranged.

Final connection on July 1st what an improvement fast reliable internet.
Thank you so much.

All of my contacts, usually Megan B, have been helpful and patient. I've felt valued, and when it came to installation, both Ashley of the garden team and Ruby bringing the line into the house, were efficient and pleasant. Megan was always happy to deal with my questions, however trivial!

My line speed was low so I raised it with Wessex Internet. The response was quick, Stephanie explained how to test. It took me a while to get round to it but she kept the issue open and called to see how I was getting on. When I tested it turned out to be an issue with my internal network, not Wessex. Good service.

Paleo Palo was my engineer, and he was quick and tidy and helped with the set up . Amazing, thank you

Simba was fantastic and got us online very quickly. Very polite.

Having just taken on Wessex Telephone for my landline I was experiencing difficulty getting a connection - not even a dialing tone. I am delighted to say that between them Will and Katt sorted me out quickly with good humour and courtesy. Thank you Wessex.

Kieran and Tom were very professional, engaging and helpful. They even went out of their way to ensure they didn’t disturb a nest of rare spotted flycatchers!! Thank you!

Ben was one of the most helpful customer service personnel I have spoken to in a utilities company. He was clear and concise and made the complicated transfer easy to understand.

Megan B was extremely helpful in getting my internet set up in my new house. The whole process was easy and the other staff were helpful too. Would definitely recommend.

Excellent customer service after loss of internet connection - due to a mouse chewing a cable, it turned out. Our initial phone call was answered quickly and dealt with very well by the support team, who guided us patiently through checks until we found the damaged cable. A replacement cable arrived the new day and the team followed up to make sure the issue was fully resolved. I’m afraid I’ve forgotten the name of the lady who took the first call, but Daniel in Tech handled the case thereafter. Exemplary service. Thank you.

I was impressed by the professionalism of all members of Garden Team 3, who laid the cable to my house today. They were punctual, cheerful, polite, informative, diligent and hardworking - a credit to Wessex Internet.

I cannot praise the installation of our connection highly enough. Harry and Nathan proved polite and friendly, considerate, adept, informative and efficient.

The Wessex team have been brilliant from start to finish, I arranged the garden and router installation weeks ahead of my house move to avoid any delays and it ran like clockwork.
Mark, the lead of the garden team, was very helpful and explained everything that they were doing. Wayne was brilliant in laying the main cable to the access point exactly where I wanted it. All areas were made good before their departure.

Jamie arrived as planned two days later and did the fibre installation and set up the router, he was super helpful explaining each of the processes in making the connection and ensured it was neatly arranged and tucked away out of sight.
Connection was seamless and the MB supply was on the money.

End to end I’ve been very impressed,
Thank you

Quite simply, the best service and delivery at every level. Excellent communication with real humans who know what they are talking about. Arrangements made without any hassle or fuss. People turn up when they say they will. Always friendly and helpful. And everything works! Amazing in this day and age. I wish Wessex could teach every company how to run their operations. Thank you for making the whole process so painless and successful.

All good! Would have preferred more information on time of installation, between 8am & 5pm not great, even an am/pm would be helpful but apart from this very happy with Wessex Internet Service & helpfulness.

First stage install done; No fuss; Polite and cheerful.
What more do you need?

Adrian and fitted a router and reconnected the fibre broadband.
Lovely and polite, as were his colleagues.
Quick and easy process with no issues.

Definitely recomend.