Dane Chapman and Jamie did a superb job installing the external fixings to the house ready for completion section later this week. Very personable young men who worked quickly and professionally. If... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Great company to deal with, internet is brilliant so quick. Installation teams have been superb, we had Bradley come out to connect us up, very friendly and got us online in no time. If it's avail... Mehr ansehen
Unternehmen hat geantwortet
I switched my 90 year old mother’s account to Truespeed. Both Mathew and Rhys could not have been more helpful. The whole process was very straightforward and I was kept informed every step of the way... Mehr ansehen
Professional sales and installation team. There was a delay for the install due to a wayleave being required but once this was received the installation went ahead smoothly. The porting of the telep... Mehr ansehen
Unternehmensdetails
Über Truespeed
Vom Unternehmen geschrieben
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Vom Unternehmen geschrieben
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Kontaktinformationen
Pinesgate East, BA2 3DP, Bath, Vereinigtes Königreich
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4,7
Hervorragend
4112 Bewertungen
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I phoned and the service was excellent.
I phoned and the service was excellent.
Moving into a new property and Lee Gates-Deville sorted my internet to be connected for the same day I moved in.
Can't fault the service and would highly recommend.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your wonderful review Clark and Jake! ⭐
We’re thrilled to hear Lee Gates-Deville got your internet connected on the very day you moved in. It’s great to know you had such a smooth experience, and we really appreciate your recommendation!
Excellent service from Matthew
Excellent service from Matthew - very happy to help and anticipated what I needed. This is already much easier than dealing with Virgin Media, would recommend Truespeed for their far superior customer service and plans without mid-contract price hikes.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the fantastic review! ⭐
We’re so pleased to hear Matthew provided excellent service and made the process easy for you. It’s great to know you’re enjoying the experience with Truespeed, and we really appreciate your recommendation!
I chatted to Matthew and he was very…
I chatted to Matthew and he was very informative and helpful. Thank you very much!
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
We really appreciate you taking the time to leave a review! ⭐
It’s great to hear that Matthew was able to help and provide the information you needed. Thanks again for your kind words!
Dave Williams - Legend!
Dave was friendly, knowledgeable and helpful. Gave great tips and insight around how to strengthen our connection. Also talked me through upgrade options the company offer.
Very efficient, no messing around and did a very neat job with the cable to accommodate a future TV unit. He had the wifi up and running in no time at all - GREAT service!
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the fantastic review Ben! ⭐
We’re thrilled to hear Dave provided such friendly and helpful service, and that he got everything set up quickly while keeping things neat and future-proof. We’ll be sure to pass your kind words on to him – he’ll really appreciate it!
Good value and great service and…
Good value and great service and contact from the start😁
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the great review! 😁
We’re really pleased to hear you found the service good value and that communication was great from the start. Thanks for choosing Truespeed!
Great customer service all the way…
Great customer service all the way through the set up of our new broadband. Engineers on site were efficient, courteous and tidy. Broadband is performing well.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thanks so much for the great review! We're really pleased to hear you had a positive experience from start to finish and that our engineers left a good impression 😇 💫
It’s also great to know your broadband is performing well, that’s exactly what we like to hear! Thanks again for your feedback. 😊
Truespeed broadband installation
The whole process with installing Truespeed has been smooth and efficient. Dave Williams came to do the final installation and he was excellent - friendly, helpful, professional and his handy work was slick and tidy. Highly recommended.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the lovely review! We're really glad to hear the whole installation process went smoothly for you.
It’s great to know Dave Williams made such a positive impression 🤩 we’ll be sure to pass on your kind words to him. Friendly, helpful service and a tidy installation are exactly what we aim for, so it’s fantastic to hear that came across 💫
Thanks again for the recommendation and for choosing Truespeed! 💜 💗
Friendly and efficient
Friendly and efficient installation teams and helpful responses when contacting the office by telephone
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you so much Gill for your kind review! We’re really pleased to hear that you found our installation teams friendly and efficient, and that our office staff were helpful when you called 💜💗. Providing a smooth experience from first contact through to installation is very important to us, so it’s great to know our team delivered that for you.💫
Good work Ryhs
At last Ryhs put the problem right. The porting of phone number had not worked as we were not getting incoming phone calls but he was able to get the porting team to do it manually.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the 5-star review! ⭐
We’re really glad Rhys was able to step in and get the number porting sorted for you. We’ll be sure to pass your kind feedback on to him. If you need anything else, we’re always here to help!
I am a Truespeed customer of over 4…
I am a Truespeed customer of over 4 years and have now experienced the identical poor customer service experience as already reported in the 1 star reviews here, I'm giving Truespeed one extra star as their speeds are generally hitting 500+Mb on their 600Mb service, but with one significant caveat - the speed can frequently drop as low as 50Mb during the evening and connection cuts out momentarily during the day, causing annoying hub resets that can last up to 10 minutes and resulting in dropped business calls. My main complaint is renewal pricing and lack of transparency or consistency. In 2024 a discounted rate of £32 was held, the following year the "lowest" they could offer was £40, but for the upgraded 600Mb package, whilst my next door neighbour paid £35 for the exact same package. Now, moving into March 2026 they want £48, a 20% increase, whilst they still offer £32 for 600Mb to new customers in my postcode (online price comparison website confirms)! New customers get 150Mb and 300 Mb pricing options, while existing can only access 600 and 900Mb plans. So basically what Truespeed do is lock in customers with artificially low pricing in year 1, subsidised by their longstanding, loyal and much higher rate-paying customers, claiming they are getting a discount from the £65 out of contract rate. Well of course, but the true comparison is that I've had a 50% price increase in 2 years (of which 20% this year)!!! None of this is transparent upfront. And here's the icing on the cake - our neighbours in the village Whatsapp group who are all with Truespeed are comparing prices and some have been able to negotiate £38 versus the £48 offered for renewal. Oh and they still hadn't answered after 31 minutes on the call today, at which point it was dropped. (on second attempt the pick up was better). What a customer relations disaster!! Come on Truespeed, pull your socks up, do better for your loyal customers and get this mess sorted out for the sake of your business!
Edit 24/03/2026: Truespeed has now responded and mentioned the new £43 monthly rate, which I negotiated after much pressure and time on the phone, threatening formal complaints to the industry Watchdog. Conveniently they have forgotten to acknowledge that they previously said £48 was the best rate that they could offer and it was only through working with neighbours in the village, including a neighbour that shares the same telegraph pole for their cable, who also negotiated a £43 rate, that I succeeded. And I'm not confusing new rates with subsequent years, as per above detail - the subsequent year rates are not published on their web site. All of this simply serves to underline the duplicity and lack of transparency of Truespeed. My complaint stands and I am revising the rating to 1 star because of their failure to be honest, for two years running, about what neighbours are paying.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for taking the time to share your feedback, and for being with Truespeed for over four years — we really do appreciate your continued support.
It’s great to hear that you’re seeing strong speeds overall, but we’re sorry to learn about the dips and intermittent dropouts you’ve experienced. We understand how frustrating that can be, especially when it affects things like work calls. If you haven’t already, we’d really encourage you to get in touch with our support team so we can take a closer look and help get things running as smoothly as possible.
Regarding pricing, we completely understand your concerns. Just to clarify, the most recent change reflects a £3 increase on your previous renewal, and we always try to keep any adjustments as minimal as we can. The lower prices you’ve seen advertised — such as £32 — are introductory offers for new customers and are available for a limited time, which is why they differ from renewal pricing.
That said, we do appreciate how comparisons can feel frustrating. We’re also sorry to hear about the wait time you experienced when calling — we know that’s not ideal, and we are working to improve this.
Thank you again for your feedback — it’s really valuable to us.
Outstanding service!!
So refreshing to get through to a friendly human who can immediately deal with the switch over from Virgin without fuss and zero delay on the call. Thanks Adam, top man!
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your fantastic review! ⭐
We’re delighted to hear Adam made your switch from Virgin so smooth and fuss-free. We’ll be sure to pass on your kind words—he’ll be thrilled! 😊
Adam made this easy from the start
Adam made this easy from the start. I contacted True speed in Oct 25 to book my install for March 26. I was given a fixed contract for 24 months from installation date. I am now ready for the end of march and so are True speed.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for your fantastic review! ⭐
We’re thrilled to hear Adam made the whole process easy from the start and that everything is ready for your March installation. We’ll be sure to pass on your kind words! 😊
Impossible to contact
Almost impossible to interact with this company. Their phone lines are simply not answered even after 40 minutes waiting and emails go unanswered. There is literally no customer service available.
It would not be so bad if there were a way to administer your account online but this is not possible either.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
We’re really sorry to hear about your experience and the difficulty you’ve had getting through to us. We understand how frustrating it is to wait on the phone or feel like your emails aren’t being answered, and that’s certainly not the level of service we aim to provide.
We can see that we have recently been in contact with you and have been working to assist with your enquiry. Thank you for your patience while we addressed this.
Your feedback is genuinely appreciated, as it helps us identify where we need to improve our communication and accessibility for customers.
Tricky install!
Matthew has been really helpful in working out why we couldn't get a line into our building and arranged for engineers to investigate the issue and come up with a solution. Luckily we now have an install date and all those involved in the process have been really efficient. Great service.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the 5-star review Louise and for choosing Truespeed! We're really glad to hear Matthew was able to help get things moving and arrange a solution for the installation.
It's great to know the team has been efficient and that you now have an install date in place. Thanks again for your kind feedback!
Very friendly and simple to set up the…
Very friendly and simple to set up the direct debit. Looking forward to getting hooked up.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the 5-star review and for choosing Truespeed! We're really pleased to hear setting up your direct debit was simple and that the process was friendly and straightforward.
Did exactly what I wanted
Adam was excellent- listened to what I wanted- no hard sell and arranged everything.
Now waiting pre install and installation day.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the 5-star review and for choosing Truespeed! We're glad to hear Adam made the process straightforward and helped arrange everything for you.
We hope your installation goes smoothly. Thanks again for your feedback Simon!
I have been a Truespeed customer since…the first day it was available
I have been a Truespeed customer since they installed in the Glastonbury area. At the time I worked in the local computer shop and we actively recommended Truespeed to our customers. I would never recommend them now. My latest contract which I was happy with ended. I had a single email which I unfortunately missed informing me that at the end of my contract which was £28 per month @ 300mbps was now going to be £55 moving forward!!! I contacted Truespeed which took over 45 minutes to get through 🙄 I was them offered 600mbps but for the increased price of £38 pm. I decided to decline to look at my options. I decided to ring back and accept the offer at which point I was told that the best deal available to me 2 weeks later was now 300mbps for £43 pm. What a scam. I am so disappointed. The staff on the phone seemed indifferent and said that’s what the contract ladder was offering now. Thanks Truespeed for the worst customer service I’ve experienced in a very long time. 😔
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for taking the time to share your feedback, and we're really sorry to hear about your recent experience. We especially appreciate your support in the early days when you were recommending our service locally in the Glastonbury area — that means a great deal to us.
When fixed-term contracts come to an end, they automatically move onto a standard out-of-contract price unless a new agreement is arranged beforehand. We do send advance notifications about this by email, but we understand these can sometimes be missed and appreciate how frustrating it can be to see a higher monthly price unexpectedly.
Regarding the offers you were given, our available packages and promotional prices can change from time to time depending on current offers and availability. Because of this, quotes provided are subject to change and may differ if some time has passed before confirming the offer. We’re sorry if this wasn’t clearly explained during your calls with our team.
We’re also disappointed to hear that you felt the customer service you received didn’t meet expectations. That’s certainly not the experience we aim to provide, and your feedback will be shared with the relevant team so we can review and improve.
Very disappointing renewal prices
I understand that all providers review their pricing, but I’m struggling to see how your 20% increase to my renewal can be justified — especially when you publicly criticise providers such as Sky for increasing bills by 12.5%.
My contract ends on 22nd March, and unlike Sky, who are generally open to negotiation and customer retention deals, I’ve been told there is little to no flexibility on pricing. That’s disappointing customer service.
Additionally, your pricing for 600Mbps appears to be well above the national average after the first year. Given the competitive broadband market, I would expect either a more reasonable renewal offer or some flexibility to retain existing customers.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Introductory offers are available to all new customers for the duration of their initial contract term. Once this term comes to an end, renewal pricing becomes available, as was the case when you renewed your service with us last year. If the contract isn’t renewed, the service moves onto our standard out-of-contract pricing.
While being out of contract does provide the flexibility to leave at any time without early termination fees, it does mean the monthly price is higher. When you contacted us, we were pleased to offer renewal options for both keeping your current speed and upgrading to the next speed tier, both of which would reduce the monthly cost compared to the out-of-contract price.
If you would like to renew for a further 12 months and take advantage of the lower monthly price, please feel free to call us on 01225 300370 and a member of the team will be happy to help arrange this for you.
Truespeed setting up…
Having dealt with Truespeed setting up several accounts , Lee has been exceptionally helpful and does what he says hes going to do
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the 5-star review and for choosing Truespeed Tim! We're really pleased to hear Lee has been so helpful while setting up your accounts.
We appreciate you taking the time to share your experience with Truespeed.
Matthew was very helpful.
Matthew was very helpful.
We are moving home and needed a new connection at the new property prior to ending our current contract. He came up with a solution that meant we only needed to pay the addition service fee until we were ready to cancel the existing connection.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Truespeed
Thank you for the 5-star review and for choosing Truespeed! We're glad to hear Matthew was able to help and find a solution that made your move easier.
We appreciate you sharing your experience with Truespeed!
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