I've just purchased a Tower 5L Digital Air Fryer which has been used just twice as its brand new. So far, so brilliant. I couldn't extend the warranty online through the link, as the product was... Mehr ansehen
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Das sagen Bewerter
Having done battle with so many retailers recently, Swan stood out like a beacon! I needed to return an item and it was handled so beautifully, with such grace and ease , I wondered what planet I ha... Mehr ansehen
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Joseph was very professional ,Kind and patient and credit to your company.He sorted my problem within Half an hour. Thank you very much . I would recommend to buy any of Tower products excellent c... Mehr ansehen
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Recent purchase of air fryer that developed a fault. Rang customer service and spoke with Ezmie who was fantastic. Listened to the problem and as it was under warranty a replacement would be sent. Com... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktinformationen
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Vereinigtes Königreich
- www.towerhousewares.co.uk
4,6
Hervorragend
5433 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Pleased with Air Fryer 2ltr handy size
Not advised on way til Courier text to say had package but service good .Well packaged Air fryer.
Thanks
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re pleased to hear that you were happy with the service and that your air fryer arrived safely and well packaged. We’re sorry that you weren’t advised of the delivery details until the courier contacted you, and we appreciate your understanding.
Thank you again for taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
After a very swift reply to my email…
After a very swift reply to my email Sara at Tower was extremely helpful and polite enabling a prompt reply she was more than helpful in a replacement bin lid
Thanku Sara
Kind regards
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Shelly,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to respond so quickly and assist you with arranging a replacement bin lid. It’s wonderful to know that you found her so helpful and polite throughout.
We’ll be sure to pass your lovely feedback on to Sara, as we know she’ll really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
I don't do reviews often. SUPERB
I don't do reviews often, but on this occasion I felt it was definitely necessary. For my time and involvement with Tower Housewares products, I cannot fault them regarding the Customer Service that they have provided for me. They respond to me always in a quick, friendly and efficient manner and on my more recent occasion I communicated with someone called Elle and I have to say that she handled my warranty query superbly, they provide a quality and reliable service and I couldn't wish for a better experience.
Thank you Tower 👌🏻
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Mr Cole,
Thank you for your 5-star review!
It means so much to us that you took the time to leave such thoughtful feedback, especially as you don’t often write reviews. We’re delighted to hear that you’ve consistently found our Customer Service team to be quick, friendly and efficient.
We’re particularly pleased to hear that Elle handled your recent warranty query so well. We’ll be sure to pass your lovely comments on to her, as we know she’ll really appreciate them.
Thank you again for your continued support of Tower and for your kind words about our service. It’s fantastic to know we’ve provided you with such a positive experience.
Kind Regards,
Tanya - Customer Service Operations Manager
Your Esmie was so helpful and resolved…
Your Esmie was so helpful and resolved my issue perfectly j am very happy now
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Janice,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to help resolve your issue and find a solution that left you happy.
We’ll be sure to pass your lovely feedback on to Ezmie, as we know she’ll really appreciate your kind words.
Kind Regards,
Tanya - Customer Service Operations Manager
Sent a query about the warranty for my…
Sent a query about the warranty for my bin as I couldn’t access it online. Keighley replied promptly and sorted it immediately. Great service.
27. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Shona,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was able to assist with your warranty query and get everything sorted for you so promptly. We’ll be sure to pass on your lovely feedback to her.
It’s wonderful to know you received the great service we aim to provide.
Kind Regards,
Tanya - Customer Service Operations Manager
Great Customer Service
Unfortunately, the product was faulty on arrival. Customer Service responded quickly and provided a return label. Only gave 4 stars, as I didn't realise until 3 months after returning the product that I had not been refunded. However, after notifying Customer Services, the refund was processed within 24 hours without issue.
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Sam,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your product arrived faulty and apologise for the delay in your refund being processed. We’re pleased that, once you contacted our Customer Service team, this was resolved promptly and your refund was processed within 24 hours.
We appreciate your patience and understanding, and we’re glad we were able to put things right for you. We’ll also take your feedback on board to help us improve our processes going forward.
Kind Regards,
Tanya - Customer Service Operations Manager
Sensor Bin
We had an issue with our sensor bin and dealt with Julija who was very prompt and efficient in responding and made the process of getting a replacement very easy and smooth. Very happy with the customer service.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Andrew,
Thank you for your 5-star review!
We’re delighted to hear that Julija was so prompt and efficient in helping with your sensor bin and made the replacement process easy and straightforward. It’s wonderful to know you were so happy with the customer service you received.
We’ll be sure to pass your lovely feedback on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
After a query about a failure of a…
After a query about a failure of a recalled air fryer, out of its 1 year guarantee Customer support were extremely helpful and generously agreed to a replacement. Their actions were much appreciated. Communication was good and prompt.
Only draw back but not Tower related was the delivery; too long and delayed, the courier company was Evri! Suggest Tower use a different courier.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Mr Edwards,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to assist with your recalled air fryer and arrange a replacement for you. It’s great to know that you found our communication prompt and helpful.
We’re sorry to hear that your delivery was delayed and appreciate you highlighting this. We understand how frustrating it can be when you’re expecting a replacement, and we’ll be sure to share your feedback regarding the delivery experience with the relevant team.
Thank you again for your kind words and for your understanding.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower pressure cooker - warranty
The customer service team was really helpful and responsive. The warranty process was really straight forward. Was expecting it to be more complicated but it was made sample by the customer service team especially by Elle and Kia.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Naveed,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team made the warranty process so straightforward and easy for you. It’s wonderful to know that Elle and Kai were particularly helpful and responsive throughout.
We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle and Kai.
Kind Regards,
Tanya - Customer Service Operations Manager
After sales customer service
We brought an air fryer from Tower which became faulty shortly after we brought it. Tower, and particularly their agent Ezmie, were very prompt in agreeing to, and providing a replacement.
We were very impressed with the attention and professionalism.
Our new air fryer is working perfectly and I have no doubt we will buy further products from Tower in the future.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Clive,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was so prompt and professional in arranging a replacement for your faulty air fryer. It’s wonderful to know that your new air fryer is working perfectly and that you were so impressed with the service you received.
We really appreciate your kind words and your continued support of Tower, and we’ll be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service!!
Tower has always been a fabulous company to purchase from and work with. I thoroughly love their products. Even with issues that I have had, customer service has always gone above and beyond to solve the problem no matter how big or small. Communication has also been a strong point.
I want to give a personal shout out to Keighley who has been working on a problem for me over the last few days. I am really satisfied with her work and the outcome. THANK YOU!
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Jessica,
Thank you for your 5-star review!
We’re absolutely delighted to hear how much you love your Tower products and that our Customer Service team has consistently gone above and beyond to help whenever you’ve needed us.
It’s especially lovely to hear your kind words about Keighley. We’re so pleased that she was able to work with you to resolve your issue and that you’re happy with the outcome. We’ll be sure to pass your wonderful feedback on to her.
Thank you again for your continued support and for taking the time to share your experience. It really means a lot to us!
Kind Regards,
Tanya - Customer Service Operations Manager
I had trouble finding the item that i…
I had trouble finding the item that i wanted to register. Keighley replied to my email straight away and ket me know that she had registered the egg cooker for me. Very impressed with speedy and helpful response.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Patricia,
Thank you for your 5-star review!
We’re delighted to hear that Keighley was able to help you register your egg cooker so quickly and efficiently. It’s wonderful to know that you were impressed with her speedy and helpful response.
We really appreciate your kind words and will be sure to pass your lovely feedback on to Keighley.
Kind Regards,
Tanya - Customer Service Operations Manager
My husband purchased a Tower 3…
My husband purchased a Tower 3 compartment kitchen bin from Amazon at the price of £139.00 in June 2026. The catch has broken on the top bin and therefore cannot be closed. There's no way to fix it and Tower's attitude is, not our problem. There product, but apparently we need to deal with Amazon. Has anyone tried to deal with Amazon? You may as well have a direct line to God. So Tower you need to deal with your clients in a professional way and refund them. DO NOT PURCHASE THIS PRODUCT
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Gina,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issue you experienced with your Tower kitchen bin and understand how frustrating it must have been to find that the catch had broken.
Following your review, I reached out personally as we wanted the opportunity to look into the matter and see if we could help resolve this for you. You advised that the item had since been disposed of, but I confirmed that we would still like to help where possible. Unfortunately, you then let us know that you did not wish to take this further.
We’re disappointed that we weren’t able to find a resolution for you on this occasion. We genuinely value customer feedback and always want to do what we can to support our customers when they experience an issue with one of our products.
Kind Regards,
Tanya - Customer Service Operations Manager
I had a problem with my Tower Air Fryer…
I had a problem with my Tower Air Fryer and was delighted with how Ezmie handled everything with professionalism and kindness, thank you.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi John,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie handled your air fryer issue with such professionalism and kindness. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Omg I’d buy tower every time
Omg I’d buy tower every time, Julia was amazing, new hoover on its way!
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re absolutely delighted to hear that Julija was amazing and able to arrange your replacement hoover for you. It’s wonderful to know that your experience has left you wanting to choose Tower again.
We really appreciate your lovely feedback and will be sure to pass your kind words on to Julija.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service from Elle
Great customer service from Elle. Issue sorted quickly and item replaced.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to resolve your issue quickly and arrange a replacement for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you to Diane in customer service
Thank you to Diane in customer service for helping me navigate the customer service email support. It was glorious communicating with a human being and my queries were answered quickly and with kindness. Thank you very much.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Zoe,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you and that you found her responses so quick, kind and helpful. It’s wonderful to know that you had such a positive experience communicating with our Customer Service team. We really appreciate your lovely feedback and will be sure to pass it on to Diane.
Kind Regards,
Tanya - Customer Service Operations Manager
Elle was very efficient and resolved my…
Elle was very efficient and resolved my issue immediately. Great work
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so efficient and able to resolve your issue straight away. We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
AVOID at all costs
Tower’s handling of my order as a new customer has been an absolute shambles from start to finish, exposing a complete absence of accountability at every turn. Their outsourced delivery partner Evri failed to deliver the appliances I paid for, and rather than take ownership, Tower simply washed their hands of the problem. When I pressed for expedited replacements, they confirmed they would arrange them—only to later claim the items were out of stock, leaving me with nothing. Forced to request a full refund, I was told it would take 5–10 days; on day 9, with no money returned, they admitted an internal error meant the refund had never even been processed, resetting the clock for yet another 5–10 days of waiting. This catalogue of broken promises, miscommunication and administrative incompetence shows a company that is utterly indifferent to the inconvenience and frustration it inflicts on its customers, and I am left thoroughly disappointed by an experience that has been nothing short of appalling.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Lee,
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about your experience, and we completely understand how frustrating and disappointing this situation must have been, particularly as a new customer. We sincerely apologise for the delays and the frustration caused throughout the process.
When a parcel goes missing with the courier, we are required to raise an investigation with them before we can take the next steps. Unfortunately, this cannot be raised until the required period has passed without a tracking update, and once an investigation is opened, we then have to allow the courier 48 working hours to complete their investigation. While this process is unfortunately outside of our control, I can see that our team did everything they could to raise the investigation as soon as they were able to.
We’re also very sorry for the delay in processing your refund. We fully appreciate that being told to expect your refund within 5–10 days, only to then discover that it had not been processed as expected, is extremely frustrating. We apologise that we were unable to resolve this sooner.
We understand that none of this changes the inconvenience you experienced, and we’re sorry that your first experience with Tower has left you feeling so disappointed. We do appreciate your patience and are sorry that the process took longer than it should have.
Kind Regards,
Tanya - Customer Service Operations Manager
Exceptional Customer care
Sara was so helpful when dealing with our warranty claim, charming and professional.
Thank-you Sara
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so helpful, charming and professional when handling your warranty claim. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
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