Having done battle with so many retailers recently, Swan stood out like a beacon! I needed to return an item and it was handled so beautifully, with such grace and ease , I wondered what planet I ha... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've just purchased a Tower 5L Digital Air Fryer which has been used just twice as its brand new. So far, so brilliant. I couldn't extend the warranty online through the link, as the product was... Mehr ansehen
Joseph was very professional ,Kind and patient and credit to your company.He sorted my problem within Half an hour. Thank you very much . I would recommend to buy any of Tower products excellent c... Mehr ansehen
Recent purchase of air fryer that developed a fault. Rang customer service and spoke with Ezmie who was fantastic. Listened to the problem and as it was under warranty a replacement would be sent. Com... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktinformationen
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Vereinigtes Königreich
- www.towerhousewares.co.uk
4,6
Hervorragend
5430 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
When my microwave started smoking I was…
When my microwave started smoking I was worried as id only had it a few months but elle sorted it out really fast and im now being sent a replacement thank you Elle amazing service
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Sonia,
Thank you for your 5-star review!
We’re delighted to hear that Elle was able to assist you so quickly and arrange a replacement for your microwave. We completely understand how concerning it must have been to experience this after only a few months, so it’s great to know Elle was able to put your mind at ease and resolve things promptly.
We’ll be sure to pass your lovely feedback on to Elle. Thank you again for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Tower Customer Warranty Guidance.Service
Customer Service provided the appropriate warrant info,in a quick ,polite manner
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Colin,
Thank you for taking the time to share your 4-star review!
We’re pleased to hear that our Customer Service team was able to provide you with the appropriate warranty information quickly and politely. We always aim to make sure our customers receive clear and helpful support when they need it.
Thank you again for your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
After several attempts to register…
After several attempts to register extended warranty with no success, Diane dealt with it for me
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Kath,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist you with registering your extended warranty after you had experienced difficulties doing this yourself. It’s great to know she was able to step in and get everything sorted for you.
We’ll be sure to pass your lovely feedback on to Diane. Thank you again for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Spent £70 on the Avena 16 Piece…
Spent £70 on the Avena 16 Piece Dinnerware Set, the first time cutlery was used on them they have permanent marks left on them, which I don’t expect to happen when I’ve spent £70 on the dinnerware set. Tower offered to replace the damaged items with the same items that will do the exact same thing which wasn’t much of a solution.
Update- Tower have offered and issued an £80 voucher code
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Alison,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with the marks left on your Avena dinnerware set after its first use. We understand your frustration, particularly when you’ve invested in a new set and expected it to remain in excellent condition.
We appreciate that simply replacing the affected items may not have fully addressed your concerns, and we’re pleased that we were able to offer an £80 voucher as an alternative resolution.
Thank you for giving us the opportunity to look into this matter and work towards a more satisfactory outcome. We’re sorry again that your initial experience fell short of expectations.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower customer services…
I contacted Tower customer services with a minor query I had a couple of days ago.
Diane was excellent, she responded really promptly and my query was resolved same day.
Superb service, thank you
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Andy,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to assist with your query so promptly and get everything resolved for you on the same day. It’s wonderful to know you received the superb service we aim to provide.
We’ll be sure to pass your lovely feedback on to Diane. Thank you again for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Helpful group in customer service
I experienced an easy and helpful crew when dealing with them, I had emails from various customer service people, Joseph, Julija and Elle, and all very helpful and got me sorted with a replacement, I think they've a good team there working for them.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Helena,
Thank you for your 5-star review!
We’re delighted to hear that Joseph, Julija and Elle were all able to assist you and work together to get your replacement sorted. It’s wonderful to know that you found everyone helpful throughout your experience and felt you were in good hands.
We’ll be sure to pass your lovely feedback on to Joseph, Julija and Elle. Thank you again for taking the time to recognise the team and share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
They genuinely care about YOU !
From the first word through to the end of the conversation, my agent Ezmie, kept a professional, kind, helpful and caring tone in her voice.
I was overwhelmed by the ease in which they solved the issue that I had. I generally thought they would do nothing.
I was so impressed. I’ve just ordered some more items, because I know if there’s an issue or a problem it will be resolved. 
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re absolutely delighted to hear about your experience with Ezmie. It’s wonderful to know that she was professional, kind and caring throughout your conversation, and that she was able to make resolving your issue so easy and straightforward.
We’re especially pleased to hear that your experience has given you confidence in choosing us again. We’ll be sure to pass your fantastic feedback on to Ezmie, as we know she’ll really appreciate your kind words.
Thank you again for your support and for choosing us!
Kind Regards,
Tanya - Customer Service Operations Manager
Diane was extremely helpful and…
Diane was extremely helpful and punctual.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Georgina,
Thank you for your 4-star review!
We’re pleased to hear that Diane was extremely helpful and punctual in assisting you. It’s great to know that you received the efficient and helpful service we aim to provide.
We’ll be sure to pass your lovely feedback on to Diane. Thank you again for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Good customer service
Was dealing with Zoe and she was very professional throughout.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Joanne,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was professional and provided you with such a positive experience. We’ll be sure to pass your lovely feedback on to her.
Thank you again for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Customer Service -Ezmie
The customer service at Tower is fantastic in my opinion - Ezmie replied to my email promptly, telling me what I needed to send over , which I did and once again replied promptly, and resolved my problem - no waiting around for days for a reply . Very efficient and no corners cut - I can highly recommend their customer service policy .
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Susan,
Thank you for your 5-star review!
We’re delighted to hear that you received such fantastic service from Ezmie. It’s wonderful to know that she responded promptly, clearly explained what was needed and was able to resolve your issue efficiently without any unnecessary delays.
We really appreciate your recommendation and your kind comments about our Customer Service team. We’ll be sure to pass your lovely feedback on to Ezmie.
Thank you again for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Anything wrong with items you are…
Anything wrong with items you are wasting your time because they are not interested in helping you at all only to send you repeat emails passing the blame on to someone else. I will never purchase anything from these again. Disgusting and disgraceful service 😡
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Sophie,
Thank you for taking the time to share your feedback.
We’re sorry to hear how frustrated you’ve been with your experience. We did reach out via Trustpilot to request further information so we could identify your order, investigate your concerns and see how we could help. Unfortunately, we haven’t received a response, so we’ve been unable to look into this further.
We’d still welcome the opportunity to review what happened and try to put things right. Please get in touch with the requested details so we can assist.
Kind Regards,
Tanya - Customer Service Operations Manager
Zoe has done a most professional job
Zoe has done a most professional job, well done
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Mike,
Thank you for your 5-star review!
We’re delighted to hear that Zoe provided such a professional service and did a great job assisting you. We’ll be sure to pass your lovely feedback on to her.
Thank you again for taking the time to recognise Zoe and share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
Elle …..thank you for the quick…
Elle …..thank you for the quick response to my problem ….great to get my broken kettle sorted and l am looking forward to receiving my replacement kettle very soon…again l appreciate your efficient efforts with my query.
Thanks,
Teresa Pearson
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Teresa,
Thank you for your 5-star review, Teresa!
We’re delighted to hear that Elle responded so quickly and was able to resolve the issue with your broken kettle and arrange a replacement for you.
It’s wonderful to know that you found Elle’s service so efficient and helpful. We’ll be sure to pass your lovely feedback on to her.
We hope your replacement kettle arrives with you soon and that you enjoy using it!
Kind Regards,
Tanya - Customer Service Operations Manager
After about a year of using our air…
After about a year of using our air fryer nearly every day unfortunately it started to bang and stopped cooking just on one side. I could see it could be the element. I got in touch with Tower and Ezmie answered my questions. I asked if it could be repaired but unfortunately it couldn’t. To my surprise she asked me to stop using it immediately and that hopefully she would be able to replace free of charge because I’d taken out the extra warranty. I was very shocked by her response but kindly took her up on her offer. In a couple of a days i will receive a new air fryer. That’s fantastic. Thank you ☺️
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Andrea,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was able to help when you contacted us about your air fryer. We’re pleased that she was able to answer your questions, advise you to stop using the appliance, and arrange a replacement for you under your extended warranty.
It’s wonderful to know that you were so happy with the service you received and that your new air fryer will soon be on its way. We really appreciate your kind feedback and will be sure to pass your lovely comments on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Quick response and resolution virtually…
Quick response and resolution virtually painless.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Edna,
Thank you for your 5-star review!
We’re delighted to hear that you received such a quick response and that your issue was resolved smoothly and with minimal fuss. We really appreciate you taking the time to share your positive experience with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
The customer service i got from holly was excellent quick responses & very helpfull & resolved my problem promptly thank you
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Hayley,
Thank you for your 5-star review!
We’re delighted to hear that Holly provided such excellent customer service and was quick to respond and resolve your issue promptly. It’s wonderful to know that you found her so helpful throughout.
We really appreciate your kind feedback and will be sure to pass your lovely comments on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Needed an exchange as I had a faulty…
Needed an exchange as I had a faulty product and Sara was absolutely brilliant from start to finish. Always buy Tower products whenever possible their aftercare is second to none.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Jennifer,
Thank you for your 5-star review!
We’re delighted to hear that Sara was absolutely brilliant from start to finish and was able to make the exchange process so straightforward for you.
It’s wonderful to know that you continue to choose Tower products and that you feel our aftercare is second to none. We really appreciate your loyalty and your kind feedback, and we’ll be sure to pass your lovely comments on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Pleased with Air Fryer 2ltr handy size
Not advised on way til Courier text to say had package but service good .Well packaged Air fryer.
Thanks
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re pleased to hear that you were happy with the service and that your air fryer arrived safely and well packaged. We’re sorry that you weren’t advised of the delivery details until the courier contacted you, and we appreciate your understanding.
Thank you again for taking the time to share your feedback.
Kind Regards,
Tanya - Customer Service Operations Manager
After a very swift reply to my email…
After a very swift reply to my email Sara at Tower was extremely helpful and polite enabling a prompt reply she was more than helpful in a replacement bin lid
Thanku Sara
Kind regards
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Shelly,
Thank you for your 5-star review!
We’re delighted to hear that Sara was able to respond so quickly and assist you with arranging a replacement bin lid. It’s wonderful to know that you found her so helpful and polite throughout.
We’ll be sure to pass your lovely feedback on to Sara, as we know she’ll really appreciate it.
Kind Regards,
Tanya - Customer Service Operations Manager
I don't do reviews often. SUPERB
I don't do reviews often, but on this occasion I felt it was definitely necessary. For my time and involvement with Tower Housewares products, I cannot fault them regarding the Customer Service that they have provided for me. They respond to me always in a quick, friendly and efficient manner and on my more recent occasion I communicated with someone called Elle and I have to say that she handled my warranty query superbly, they provide a quality and reliable service and I couldn't wish for a better experience.
Thank you Tower 👌🏻
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Mr Cole,
Thank you for your 5-star review!
It means so much to us that you took the time to leave such thoughtful feedback, especially as you don’t often write reviews. We’re delighted to hear that you’ve consistently found our Customer Service team to be quick, friendly and efficient.
We’re particularly pleased to hear that Elle handled your recent warranty query so well. We’ll be sure to pass your lovely comments on to her, as we know she’ll really appreciate them.
Thank you again for your continued support of Tower and for your kind words about our service. It’s fantastic to know we’ve provided you with such a positive experience.
Kind Regards,
Tanya - Customer Service Operations Manager
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