Diane (Tower Customer Service) This advisor went above and beyond for me, she deserves a medal 😆.. Very friendly, had a wee issue where the bin lid would open but slam shut she has organised a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Having done battle with so many retailers recently, Swan stood out like a beacon! I needed to return an item and it was handled so beautifully, with such grace and ease , I wondered what planet I ha... Mehr ansehen
Unternehmen hat geantwortet
I've just purchased a Tower 5L Digital Air Fryer which has been used just twice as its brand new. So far, so brilliant. I couldn't extend the warranty online through the link, as the product was... Mehr ansehen
Unternehmen hat geantwortet
Joseph was very professional ,Kind and patient and credit to your company.He sorted my problem within Half an hour. Thank you very much . I would recommend to buy any of Tower products excellent c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktinformationen
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Vereinigtes Königreich
- www.towerhousewares.co.uk
4,6
Hervorragend
5435 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Exceptional Customer care
Sara was so helpful when dealing with our warranty claim, charming and professional.
Thank-you Sara
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so helpful, charming and professional when handling your warranty claim. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you to Elle in customer services!
Thank you to Elle in customer services!
What I will say is, the products I purchased, I was very impressed with. I did unfortunately experience a fault, which I understand can always happen. I was worried that this was going to be a difficult ordeal. However, what I am genuinely impressed with is the customer service I received that followed.
I emailed the customer service team directly after office hours, I received an automated reply stating that they would aim to reply within 3 working days. I actually got a response from Elle by lunch time the next day and after a very easy conversation over a few easy messages they were able to resolve my issue and were very understanding to my position and provided replacements even when I expected to have to argue over the warrantee.
What I appreciated was the quick easy conversation I was able to have and they were really fair. There was no being directed between multiple persons or departments and no arguing. There was no filling in unnecessary forms or delaying tactics or paying unexpected costs.
I rarely provide a review but this occasion I felt deserved it.
I will happily buy products again just for this reason and gladly recommend.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Joshua,
Thank you so much for your 5-star review!
We’re absolutely delighted to hear that Elle was able to make what could have been a stressful experience so straightforward and resolve your issue quickly. It’s wonderful to know that you felt listened to, understood and supported throughout the process.
We really appreciate you taking the time to share such detailed feedback, especially as you don’t often leave reviews. Your kind words mean a great deal to us, and we’ll be sure to pass your lovely feedback on to Elle.
Thank you again for your recommendation and for choosing to shop with us. We look forward to assisting you again in the future!
Kind Regards,
Tanya - Customer Service Operations Manager
Had a problem with air fryer a lady…
Had a problem with air fryer a lady called Elle from support was totally amazing, helped me through the process. Going to receive a replacement air fryer. Thank you
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Sally,
Thank you for your 5-star review!
We’re delighted to hear that Elle was so helpful in guiding you through the process and arranging your replacement air fryer. We really appreciate your kind words and will be sure to pass your lovely feedback on to Elle.
Kind Regards,
Tanya - Customer Service Operations Manager
First class customer service
First class customer service after trying to register my new air fryer on the website. Thanks to a human input I was able to register my product.
The only downside side is you have to get closer to fryer to view the time remaining. The Tower air fryer does cook quicker than my Instant Pot. A little relearning is required. It will soon fall into place.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Elwyn,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to help you register your air fryer and provide such first-class service. We really appreciate your feedback and hope you continue to enjoy your new Tower air fryer as you get used to it.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent British company
I purchased a Tower Air Fryer mainly because it was in my budget but also I wanted to support a British company and they offer a extended 3 year warranty. The air fryers are very good feature rich appliances for the money. I have had to claim on the warranty on this item but the company make it easy to do this and honour the warranty after you provide evidence of the fault. I will continue to support this British company because they are rare to find in the current climate and especially as they honour their warranties. I'm very happy with my purchase
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Adrian,
Thank you for your 5-star review!
We’re delighted to hear that you’re happy with your Tower air fryer and that our warranty service was straightforward and easy to use. We really appreciate your kind words and continued support, and it’s wonderful to know you’re enjoying the features and value of your appliance.
Kind Regards,
Tanya - Customer Service Operations Manager
Over a week with a damaged product and…
Over a week with a damaged product and still no replacement or refund
Customer service is slow and shocking
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Dawn,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to be left waiting for a resolution to a damaged product.
Following your review, we did request some further information via Trustpilot so that we could identify your order and contact you directly to see how we could help. Unfortunately, we haven’t received a response, so we haven’t been able to locate your details or take the matter further.
We’d really welcome the opportunity to look into this for you and put things right. If you’re able to provide the requested information, we’ll be happy to reach out and assist.
Kind Regards,
Tanya - Customer Service Operations Manager
Very quick response
Very quick response and sent me the manual that i wanted
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Russell,
Thank you for your 5-star review!
We’re delighted to hear that you received a quick response and that we were able to provide the manual you needed. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you to Sara in customer services…
Thank you to Sara in customer services in helping me sort out a problem with a carpet cleaner quickly and efficiently.
She responded quickly to emails and was very helpful in providing a resolution.
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so helpful and efficient in resolving the issue with your carpet cleaner. It’s wonderful to hear that she responded quickly and provided a helpful resolution. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower rising above the rest
Sara, at customer service, replyed to my email enquiry the very next day with all information on how to proceed.
I did so and straight away had outcome, with delivery timescale.
Very impressed
Thankyou tower
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara responded so quickly and provided all the information you needed, helping to resolve your enquiry promptly. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Very prompt and professional service
Very prompt and professional service. I am very satisfied.
A.Rae
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Andrew,
Thank you for your 5-star review!
We’re delighted to hear that you received such prompt and professional service and that you were very satisfied with your experience. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I forgot to register my iron
I forgot to register my iron as in the process of moving and when I went to register I was over the 28 days so I got in touch with Tower and Holly helped and registered my iron so I still got my extra guarantee as a gesture of good will .
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Marie,
Thank you for your 5-star review!
We’re delighted to hear that Holly was able to help with your warranty registration and ensure you received your extra guarantee as a goodwill gesture. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service
Very fast response from Holly from customer services when I requested an instruction booklet I was very impressed ! 5*
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Alison,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so quick and helpful in providing your instruction booklet. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
A big thanks to Chioma in customer…
A big thanks to Chioma in customer services as they very swiftly put a stop on my duplicate order ( placed twice when using paypal).
Excellent service, thank you!
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Alison,
Thank you for your 5-star review!
We’re delighted to hear that Chioma was able to quickly stop your duplicate order and resolve the issue for you. We really appreciate your kind words and will be sure to pass your lovely feedback on to Chioma.
Kind Regards,
Tanya - Customer Service Operations Manager
Broken control knob enquiry
I enquired about a replacement control knob and was spoken to by Holly. Her first conversation asked me to check out the batch and model number. Once I`d done that she told me that the air fryer was subject of a recall.
She then guided me through the steps to immobilise the faulty item and promised me a voucher to use on any Tower item. I did this and the new item was delivered on time and very well packaged. Thanks Holly for your precise information, guidance and super friendly attention.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Thomas,
Thank you for your 5-star review!
We’re delighted to hear that Holly was so helpful and guided you through the recall process clearly and efficiently. We’re pleased that your replacement has arrived and that you were happy with the service you received. We really appreciate your kind words and will be sure to pass your lovely feedback on to Holly.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service from first contact to…
Excellent service from first contact to to delivery.
Kept informed Throughout the Service.
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Alan,
Thank you for your 5-star review!
We’re delighted to hear that you received excellent service and were kept informed throughout the process. We really appreciate you taking the time to share your feedback with us.
Kind Regards,
Tanya - Customer Service Operations Manager
I’d recently had a problem with my 4ltr…
I’d recently had a problem with my 4ltr air fryer where the digital control panel was no longer responding to touch.
I checked my warranty and found that there were just four days remaining on my extended 3yr warranty.
I contacted Zoe in customer services who was so professional and helpful. She went out of her way to find and confirm my warranty registration and has offered to replace the unit with a new model of my choice, free of charge, under warranty - no quibble.
A speedy, efficient after sales service where the consumer is never passed from pillar to post.
Excellent.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Richard,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so professional and helpful and went the extra mile to resolve your warranty claim. It’s wonderful to hear that you received such a speedy and efficient service. We really appreciate your kind words and will be sure to pass your lovely feedback on to Zoe.
Kind Regards,
Tanya - Customer Service Operations Manager
I bought an automatic bin that had a…
I bought an automatic bin that had a problem within its warranty period and spoke with Sara who advised what bins we could exchange it for. The one we preferred wasn’t in stock, but Sara kept an eye on this for us and organised our new bin to be sent out as soon as it was available again. We are very happy with the customer service Sara provided.
11. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Carolyn,
Thank you for your 5-star review!
We’re delighted to hear that Sara was so helpful and kept an eye on stock to arrange your preferred replacement bin as soon as it became available. We really appreciate your kind words and will be sure to pass your lovely feedback on to Sara.
Kind Regards,
Tanya - Customer Service Operations Manager
Julia and Ellie were so helpful to sort…
Julia and Ellie were so helpful to sort out my problem.
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Maria,
Thank you for your 5-star review!
We’re delighted to hear that Julija and Elle were so helpful and able to resolve your issue. We really appreciate your kind words and will be sure to pass your lovely feedback on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service from Ezmie…
Excellent customer service from Ezmie at Tower.
I replaced my old Tower Air Fryer with the updated version.
Used it twice & it wasnt until i used the 2nd time that i noticed the internal light wasnt working.
Contacted Tower & Ezmie dealt with my light issue.
I provided the details,photos & videos as requested & Tower are replacing my new Air Fryer under warranty!!
Back to using my old air fryer until the replacement fryer arrives.
Thank you very much Ezmie & Tower
Top service
PS I should mention the new fryer is/was fantastic & easy to use , apart from having no working light
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Andrea,
Thank you for your 5-star review!
We’re delighted to hear that Ezmie was so helpful in resolving the issue with your air fryer and arranging a replacement under warranty. We’re also pleased to hear that you’re enjoying the new model and finding it easy to use. We really appreciate your kind words and will be sure to pass your lovely feedback on to Ezmie.
Kind Regards,
Tanya - Customer Service Operations Manager
Great customer service a dealt with a…
Great customer service a dealt with a man called Joseph who went above and beyond to help me with my faulty item
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Nicola,
Thank you for your 5-star review!
We’re delighted to hear that Joseph went above and beyond to help resolve the issue with your faulty item. We really appreciate your kind words and will be sure to pass your lovely feedback on to Joseph.
Kind Regards,
Tanya - Customer Service Operations Manager
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