Having done battle with so many retailers recently, Swan stood out like a beacon! I needed to return an item and it was handled so beautifully, with such grace and ease , I wondered what planet I ha... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've just purchased a Tower 5L Digital Air Fryer which has been used just twice as its brand new. So far, so brilliant. I couldn't extend the warranty online through the link, as the product was... Mehr ansehen
Joseph was very professional ,Kind and patient and credit to your company.He sorted my problem within Half an hour. Thank you very much . I would recommend to buy any of Tower products excellent c... Mehr ansehen
Recent purchase of air fryer that developed a fault. Rang customer service and spoke with Ezmie who was fantastic. Listened to the problem and as it was under warranty a replacement would be sent. Com... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktinformationen
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Vereinigtes Königreich
- www.towerhousewares.co.uk
4,6
Hervorragend
5430 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amazing customer service from Sara
Amazing customer service from Sara.
Provided excellent feedback and support with the issue i had.
Glad i reached out.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Kaitlyn,
Thank you for your 5-star review!
We’re delighted to hear that Sara provided such excellent customer service and support with your issue. It’s wonderful to know that you’re glad you reached out and that she was able to help.
We’ll be sure to pass your lovely feedback on to Sara. Thank you for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Useless
Useless. Nothing lasts 5 minutes. Do not buy anything. Please save your money.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Danielle,
Thank you for your feedback. We’re sorry to hear you’ve been disappointed with your product.
We requested further information through Trustpilot so we could identify your order and look into your concerns, but unfortunately, we haven’t received a response.
We’d welcome the opportunity to investigate this further and see how we can help.
Kind Regards,
Tanya - Customer Service Operations Manager
Tower sensor bin in Copper
Joseph went above and beyond to help me after my bin stopped working.
Customer Service was brilliant.
The replacement was dispatched and told when to expect it.
Will definitely buy Tower again.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Gareth,
Thank you for your 5-star review!
We’re thrilled to hear that Joseph went above and beyond to help when your bin stopped working. It’s great to know that the replacement was arranged promptly and that you were kept informed throughout the process.
We’ll be sure to pass your lovely feedback on to Joseph. Thank you for your support and for choosing Tower, we look forward to helping you again in the future!
Kind Regards,
Tanya - Customer Service Operations Manager
Joseph was very professional ,Kind and…
Joseph was very professional ,Kind and patient . he was a lovely young man and credit to your company.He sorted my problem within Half an hour. Thank you very much . I would recommend to buy any of Tower products excellent customer service
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Fay,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such excellent service and was able to resolve your problem so quickly. It’s lovely to know that his professionalism, kindness and patience made such a positive impression.
We’ll be sure to pass your wonderful feedback on to Joseph, who will be thrilled to know his efforts are appreciated. Thank you for your recommendation and for choosing Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service
I emailed to receive a digital copy of my user manual following my purchase which was promptly sent by Ezmie by email. Thank you Ezmie for your very prompt service. Excellent customer care. These 'additionals' go a very long way to enhance the customer's experience. Well done.
Mike - Charity Trustee Director
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Michael,
Thank you for your 5-star review, Mike!
We’re delighted to hear that Ezmie was able to promptly send you a digital copy of your user manual and provide such excellent service. We completely agree that these extra touches can make a real difference to the overall customer experience.
We’ll be sure to pass your lovely feedback on to Ezmie. Thank you for taking the time to recognise her efforts and for your kind words about our customer care.
Kind Regards,
Tanya - Customer Service Operations Manager
I spoke with Joseph and he was…
I spoke with Joseph and he was absolutely brilliant to deal with.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Beverley,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was absolutely brilliant to deal with. We’re proud to have team members who make such a positive impression on our customers, and we’ll be sure to pass your lovely feedback on to him.
Thank you for taking the time to share your experience and for choosing Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Pressure Cooker Not Working
My pressure cooker that I bought in 2023 worked like a dream untill there was a tiny little rip in the seal and then it didn't. Contacted the warranty team and sent them everything that was requested and they sent me out a brand new pressure cooker as they had no seals in stock! . That's what customer service is! Happy with the after sales support! What a company. Highly recommended and there products are great! A******
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Warranty team was able to help and arrange a brand-new pressure cooker when a replacement seal wasn’t available. We understand how important it is to have a product you can rely on, and it’s wonderful to know that our after-sales support has left you so happy.
Your kind words and recommendation mean a great deal to us. We’ll be sure to share your feedback with the team. Thank you for choosing us and for your fantastic support!
Kind Regards,
Tanya - Customer Service Operations Manager
Thank you
I recently had a steam iron stop working only months before the end of the extended warranty period, was expecting to have to jump hurdles to prove it wasn't my fault, but Sara in customer services was polite, understanding and very efficient in processing delivery of a replacement. Complained on Friday received new iron first thing Monday morning can't say fairer than that. Thank you Sara.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Sara provided such polite and efficient service and arranged your replacement so quickly. We’ll be sure to pass on your lovely feedback to her.
Thank you for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Ellie was excellent!!!
Ellie was excellent. No messing. Dealt with my problem so quickly. Superb customer service - thank you!
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Chloe,
Thank you for your 5-star review!
We’re delighted to hear that Ellie resolved your issue so quickly. We’ll be sure to pass on your lovely feedback to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Chuffed
I contacted Tower customer services with a query regarding a broken part. Diane, the contact who helped me was great, she helped quickly and resolved my problem straight away. I definitely recommend Tower
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Adrian,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and resolved your query quickly. We’ll be sure to pass on your kind words to her.
Thank you for recommending Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Left with a faulty microwave with no means of disposal!!
Microwave blew after 6months use! It was a straightforward process in getting a full refund. I was then told I had to dispose of the faulty microwave myself!! I told them on the phone that I am elderly, disabled and housebound and was told that they can send a prepaid label to me and collect the faulty microwave. I then emailed them what they asked me for and again told them I have no means to dispose of the faulty item and this was completely ignored! I am now left with a faulty microwave with no means of disposal. I wish I had bought a microwave from a reputable company that would have arranged a collection.
update:
A drop-off label is not a viable solution. As previously advised, I am unable to transport a heavy appliance, nor do I have the original packaging required by drop-off services. This situation has now caused significant, avoidable annoyance. I was initially instructed to dispose of the item, only for your team to backtrack and ask for it to be posted back. Expecting a customer to source packaging and haul a heavy, defective appliance to a collection point fails to comply with the Consumer Rights Act 2015 principle that remedies must not cause significant inconvenience. I have spent unnecessary time and effort attempting to resolve a problem caused entirely by a faulty product you supplied. Once the refund was finalized, the contract with you concluded and the item becomes the seller's responsibility to retrieve.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Deirdre,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and, in particular, the difficulties you’ve faced with disposing of the faulty microwave. While we’re pleased that your refund was processed, we completely understand that this does not resolve the issue of having a large, faulty appliance that you’re unable to transport yourself, especially given your circumstances.
Our returns process does not include a collection service, but we can provide a prepaid returns label for customers to return their items via a suitable drop-off point. We appreciate that this option may not be practical for everyone, and we’re sorry if our communication did not make this clear or left you feeling that your concerns had been overlooked.
We apologise for the frustration this has caused and appreciate you bringing your experience to our attention. Your feedback is important to us and helps us understand where our processes and communication could be improved.
Kind Regards,
Tanya - Customer Service Operations Manager
Had issue with my Vacuum
Had issue with my Vacuum. Fantastic. Exceptional service! The team went above and beyond to resolve my issue quickly and professionally. Highly recommended Zoe and Holly special mention
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted that Zoe and Holly provided such exceptional service and went above and beyond to resolve your vacuum issue. We’ll be sure to pass on your lovely feedback to them both.
Thank you for your recommendation!
Kind Regards,
Tanya - Customer Service Operations Manager
Here's to the customer service team!
Today I would like to take a minute to pass on my appreciation of the customer service team at Tower ,
the way they treated my enquiries with good humour and patience was outstanding, they'll say that they were just doing their job , but they made what could have been a stressful situation for me a calm and stress free one.
By the way I am delighted with my new air fryer, with the three years warranty, thanks to all at Tower house wares .
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Tony,
Thank you for your 5-star review!
We’re so pleased our team made what could have been a stressful situation a calm and positive experience. It’s wonderful to hear you’re delighted with your new air fryer, too!
We’ll be sure to share your lovely feedback with the team. Thank you for choosing Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
The staff at Tower were so very helpful…
The staff at Tower were so very helpful and sorted out my issue very speedily. A big thank you to everyone there who helped me.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted our team could resolve your issue so quickly. We’ll be sure to pass on your thanks to everyone involved.
Kind Regards,
Tanya - Customer Service Operations Manager
I have recently been dealing with Zoe…
I have recently been dealing with Zoe at customer services. She was very pleasant helpful and efficient
very unusual in this day and age thanks again for your
kind attention well done
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Zoe was so pleasant, helpful and efficient. We’ll be sure to pass on your kind words to her.
Kind Regards,
Tanya - Customer Service Operations Manager
The persons I spoke with were very…
The persons I spoke with were very professional. The service I received regarding an air fryer was very efficient.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re pleased to hear you found our team professional and the service regarding your air fryer efficient. Thank you for taking the time to share your feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent Customer Service
I contacted customer services as I couldnt register my product. Holly replied very quickly and resolved this matter for me. Excellent service provided.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Holly responded so quickly and helped resolve your product registration issue. We’ll be sure to pass on your lovely feedback to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Very good customer service very…
Very good customer service very responsive the tower had missing brackets they got it sorted straight away.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Simon,
Thank you for your review!
We’re pleased our team responded quickly and resolved the issue with the missing brackets. We really appreciate your feedback and hope to provide you with a 5-star experience next time!
Kind Regards,
Tanya - Customer Service Operations Manager
T17128 issue
I was having an issue with my air fryer, I contacted Tower and as this was still under the 2 year extended warranty they were able to help. Ezmie was very thorough, quick and understanding and was able to provide a direct replacement. Thank you so much. Excellent customer service. Highly recommend
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi James,
Thank you for your 5-star review!
We’re delighted that Ezmie provided such thorough, prompt and understanding service and arranged a replacement for your air fryer. We’ll be sure to pass on your lovely feedback to her.
Thank you for recommending Tower!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent staff were most helpful ,
The staff were most helpful ,arranging a new filter for my Tower vacuum. Thank you
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Diane,
Thank you for your 5-star review!
We’re pleased our team could help arrange a replacement filter for your Tower vacuum. Thank you for taking the time to share your feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
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