Having done battle with so many retailers recently, Swan stood out like a beacon! I needed to return an item and it was handled so beautifully, with such grace and ease , I wondered what planet I ha... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I've just purchased a Tower 5L Digital Air Fryer which has been used just twice as its brand new. So far, so brilliant. I couldn't extend the warranty online through the link, as the product was... Mehr ansehen
Joseph was very professional ,Kind and patient and credit to your company.He sorted my problem within Half an hour. Thank you very much . I would recommend to buy any of Tower products excellent c... Mehr ansehen
Recent purchase of air fryer that developed a fault. Rang customer service and spoke with Ezmie who was fantastic. Listened to the problem and as it was under warranty a replacement would be sent. Com... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Backed by Great British design, Tower Housewares has been the UK's #1 brand for pressure cookers, cookware, and kitchen appliances since 1912.
Kontaktinformationen
Berry Hill Road, ST4 2NL, Stoke-on-Trent, Vereinigtes Königreich
- www.towerhousewares.co.uk
4,6
Hervorragend
5430 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Joseph from Customer Service was…
Joseph from Customer Service was excellent and a replacement was arranged quickly and without any stress or hassle.
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Victoria,
Thank you for your 5-star review!
We’re delighted Joseph provided such excellent service and arranged your replacement quickly and hassle-free. We’ll be sure to pass your lovely feedback on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service from Diane
Excellent customer service from Diane, she couldn’t have been more helpful. Replaced my bin lid foc, brilliant!
27. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Karen,
Thank you for your 5-star review!
We’re delighted Diane was able to help and arrange a replacement bin lid free of charge. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service.
I called Tower customer service line to enquire about a new filter for my blue kettle.
Ezmie was very helpful and said she would speak to the spares department and see what she could do.
I received an email from Ezmie in the afternoon telling me that she had arranged for a new filter to be sent to me and I would receive it in 3 to 5 working days.
I was delighted with the customer service and Ezmie was excellent so thank you very much 😊.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted Ezmie was able to arrange a replacement filter for your kettle so quickly. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Holly was very professional and helpful
Holly was very professional and helpful and friendly she told me exactly what to do to get my replacement kettle
23. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Teresa,
Thank you for your 5-star review!
We’re delighted Holly was so helpful and guided you through the process of arranging your replacement kettle. We’ll be sure to pass your kind feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Paid for next-day delivery, dispatched three days later
I ordered a 24cm stainless steel casserole on Friday evening and paid extra for next-day delivery. The order wasn't dispatched until 2am on Monday, so "next day" in practice meant three to four days. Nowhere at checkout was it made clear that next-day delivery only starts once the order is dispatched on a working day.
When I tried to check on it, the live chat told me an agent would join "within 2 days" with over 1,200 people waiting ahead of me, which isn't really live support.
The same pot is about £3 cheaper on Amazon with free next-day Prime delivery. Lesson learned: I won't be buying direct from Tower again.
26. Oktober 2026
Bewertung ohne vorherige Einladung
Hoover filter request
Diane answered my query quickly and resolved the issue. I cannot recommend Tower enough. I love my hoover!
26. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Leila,
Thank you for your 5-star review!
We’re delighted Diane resolved your query so quickly and that you’re loving your Tower hoover! Thank you for your kind words and continued support.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service
Excellent communication and sorted my problem , they were concerned that it had not caused any damage or accidents to myself and home and sent me a replacement would reccomend
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Roger,
Thank you for your 5-star review!
We’re pleased our team was able to resolve the issue and arrange a replacement. Customer safety is very important to us, and we’re glad you felt supported throughout the process.
Thank you for your recommendation!
Kind Regards,
Tanya - Customer Service Operations Manager
Quick responses form Ezmie and Zoe…
Quick responses form Ezmie and Zoe about my airfryer helped
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Clare,
Thank you for your 5-star review!
We’re pleased Ezmie and Zoe were able to respond quickly and help with your air fryer query. We’ll be sure to pass your lovely feedback on to them.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent service had a problem with…
Excellent service had a problem with registration of a product, Diane from customer service has emailed me and sorted it out straight away thank you Diane
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Julie,
Thank you for your 5-star review!
We’re delighted Diane was able to resolve your registration issue so quickly. We’ll be sure to pass your lovely feedback on to her.
Kind Regards,
Tanya - Customer Service Operations Manager
Help and resolve
The help and understanding of Joseph was the completion of my query with Tower. His dedication to solve my problem was handled with dignity and and resolve
Sincere thanks
Robert Jackson
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Robert,
Thank you for your 5-star review!
We’re delighted Joseph provided such dedicated and understanding support and was able to resolve your query. We’ll be sure to pass your kind words on to him.
Kind Regards,
Tanya - Customer Service Operations Manager
Once again excellent aftercare service…
Once again excellent aftercare service from Joseph I highly recommend this company for aftercare. Well done Tower as a company aftercare is very important to consumers with the current cost of living so high good quality products are important for consumers and aftercare support.
22. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Emer,
Thank you for your 5-star review!
We’re delighted Joseph provided excellent aftercare once again. We understand how important reliable products and customer support are, especially with the current cost of living, and really appreciate your continued trust in Tower.
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer service Diane was…
Excellent customer service Diane was amazing . Faulty air fryer which was replaced no problem . This is what u call proper customer service hence why people use and buy from Tower kerp up the level of service one of the best ever
21. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re absolutely delighted to hear that Diane provided such amazing customer service and made the replacement of your faulty air fryer so straightforward. It’s wonderful to know that she made such a positive impression and that you felt well looked after throughout the process.
We’re very proud of the service our team provides, and feedback like yours means a great deal to us. We’ll be sure to pass your lovely comments on to Diane.
Thank you for choosing Tower and for your kind words of support!
Kind Regards,
Tanya - Customer Service Operations Manager
NeitExcellent customer service her my mobile or laptop would…
Neither my mobile or laptop would complete their extended warranty online procedure and so I emailed Tower Services admin and Diane immediately rectified the situation by completing the registration process for me. The window vacuum I purchased so far is exceeding my expectations...... excellent job. Happy customer....... Thankyou Tower and Diane 😁
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Diane was able to quickly resolve the issue with your extended warranty registration and get everything completed for you. We understand how frustrating it can be when online processes don’t work as expected, so we’re pleased she could make things easy for you.
It’s also wonderful to hear that your window vacuum is exceeding your expectations! We’ll be sure to pass your lovely feedback on to Diane.
Thank you for choosing Tower, and we hope you continue to enjoy your new purchase!
Kind Regards,
Tanya - Customer Service Operations Manager
Kettle stopped working
My kettle stopped working and I didn’t realise I hadn’t extended the warranty, but Tower kindly sent me a replacement when I provided the information they needed.
Very impressed and thankful for their gesture of goodwill. Thanks Joseph!
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that Joseph was able to help and arrange a replacement kettle for you as a gesture of goodwill. We always want to provide the best possible support to our customers, and it’s lovely to know that you were so pleased with the outcome.
We’ll be sure to pass your kind words on to Joseph. Thank you for choosing Tower and for taking the time to share your experience with us!
Kind Regards,
Tanya - Customer Service Operations Manager
What a great company always ready to…
What a great company always ready to help ,the lady we spoke to was so helpful and solved our problem such a great lady and great company to buy from thank you.
20. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi,
Thank you for your 5-star review!
We’re delighted to hear that our Customer Service team was able to help resolve your problem and provide such a positive experience. It’s wonderful to know that you felt so well looked after, and we’ll be sure to pass your lovely feedback on to the team.
Thank you for your kind words and for choosing Tower. We really appreciate your support!
Kind Regards,
Tanya - Customer Service Operations Manager
Unfortunately the Tower airfryer I…
Unfortunately the Tower airfryer I bought from Lidls gave up after 16 months use. I emailed customer services and they replied promptly. They took a few details from me regarding my use of the appliance and warranty details. The following day I was offered a replacement. Fantastic. The customer service advisor who helped me was called Joseph. He was extremely polite, helpful and dealt with my issue straight away. He's a credit to your company. Many thanks Joseph
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Ruth,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided such prompt, polite and helpful service and was able to arrange a replacement air fryer for you so quickly. We understand how disappointing it is when an appliance stops working sooner than expected, so we’re pleased we could get this resolved for you.
Your kind words mean a great deal to us, and we’ll be sure to pass your feedback on to Joseph. He’ll be thrilled to know how much you appreciated his help.
Thank you for choosing Tower and for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
Diane was very helpful and efficient…
Diane was very helpful and efficient with my query
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Joanne,
Thank you for your 5-star review!
We’re delighted to hear that Diane was so helpful and efficient in dealing with your query. We’ll be sure to pass your lovely feedback on to her.
Thank you for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
The ease and quickness of my problem…
The ease and quickness of my problem sorted. Stress free experience.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Shirley,
Thank you for your 5-star review!
We’re delighted to hear that your issue was resolved quickly and easily, making the whole experience stress-free. Providing helpful and efficient customer service is always our aim, so it’s lovely to know we got it right for you.
Thank you for taking the time to share your feedback!
Kind Regards,
Tanya - Customer Service Operations Manager
I'd like to thank joseph who helped me…
I'd like to thank joseph who helped me with my issue with a tower window vac, and look forward to receiving the replacement that I've been promised.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Sean,
Thank you for your 5-star review!
We’re pleased to hear that Joseph was able to help you with your Tower window vac issue and provide a solution. We’ll be sure to pass your kind words on to him.
We hope your replacement arrives soon and that you’re happy with the outcome. Thank you for giving us the opportunity to help!
Kind Regards,
Tanya - Customer Service Operations Manager
Excellent customer support from Joseph…
Excellent customer support from Joseph who helped me register my new air fryer.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Tower
Hi Allison,
Thank you for your 5-star review!
We’re delighted to hear that Joseph provided excellent support and made registering your new air fryer a smooth and easy process. We’ll be sure to pass your lovely feedback on to him.
Thank you for choosing us and for taking the time to share your experience!
Kind Regards,
Tanya - Customer Service Operations Manager
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